Experience

Steuben Foods, Inc

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Jan 2002 - Present

  Operations Facilitated all customer service functions to include logistics, distribution, sales and vendor compliance for private label and branded businesses with national accounts. Built strong relationships on a national level by meeting customer service level goals, providing timely information and constant communication with follow-up. Maintained finished goods and packaging inventories and called for required production based on promotional and customer forecast activity. Implemented company's participation in the UCC.Net program. Ucc.net is global product listing. Assisted customers with packaging design and managed time line with printer. Successfully solicited new customer and expanded distribution with existing customers. Advised R&D on customer's review of flavor profiles with regard to new products offerings. Successfully launched several new line extensions to customers nationally. Created sales programs with customers and brokers to meet corporate and customer goals.



Fisher- Price Brands

• Assistant Manager Sales Research Department

  • Jan 2000 - Jan 2002

  Managed and supervised the Technical Group staff and related projects. Received POS data from major retailers on a weekly basis. Validated data and prepared weekly management reports. Assisted in integrating Mattel Systems with Fisher Price. Accountable for key decisions related to POS and technical support data and projects including EDI account auditing Proactively managed the review of current technical resources and the exploration of new enhancements and methodologies to maximize the effectiveness and efficiency of departmental resources.



President's Choice International

• Customer Service Manager

  • Jan 1997 - Jan 2000

  Managed customer service team handling all service issues for U.S. customers. Monitored sales team for sales and customer programs/promotional demands. Stimulated a 3rd party warehouse program combining vendors for shipments to customers, resulting in freight savings and cost reduction. Controlled several distribution centers, purchased and prescribed inventory from Canadian and European vendors. Negotiated a long-term commitment to retain our Canadian carrier of choice for consolidated shipments from Ontario, Canada to the U.S.