Head of Development

• Nov 2022 - Present

Lead Business Analyst

• May 2021 - Nov 2022

Business Analyst

• Jul 2020 - May 2021

Business Analyst

• Dec 2019 - Jul 2020

Business Analyst

• Apr 2019 - Dec 2019

Contract Agile Business Analyst

• Jan 2018 - Apr 2019

As Is data gathering for consent registration across the Co-op Group Report written to highlight marketing consent issues across the group with recommendation for change Stakeholder Management - Working with Senior Management of the different business units to understand Consent across the group RFP collation for Data Ecosystem Programme RFP assistance for Marketing Effectiveness project Data Sourcing for the decoupling and relaunch of a new Co-op Insurance Marketing business Data Governance Business Analyst - Responsible for Data Inventory Catalogue collation and reporting Data Mapping process guidance Data Sourcing identifying and documenting 400 attributes and their locations across 11 systems Governance documentation - documenting all ICO and GDPR regulations and making sure all attribute data transfers have legal legitimacy (including Data Protection Impact Assessments and Legitimacy Impact Assessments) User Story development Agile Tools used : Jira and Trello Show less

Contract Business Process Analyst

• Jan 2017 - Dec 2017

• Process Mapping and work instruction development of all As Is processes for all Sales Teams (Corporate, SME and Consumer) for all products (Private Medical Insurance, Dental Insurance, Travel Insurance, Cashplan) • Member of the ‘Get to Green’ programme to make sure all processes are documented across the Insurance (BINS) business in readiness for a regulatory audit in 2018. • Risk analysis and documentation of all processes based on regulatory controls and recommendations made for suggested control to mitigate risk. • Business liaison to report risk to senior management and regulators and report actions taken to mitigate risk • Project involvement to asses process impacts for all improvements made to systems, processes that involve the Private Medical Insurance Sales teams • Project team involvement for new corporate insurance product launches to assess process impacts across all Sales teams • Multi team workshop facilitation to illicit new process requirements and improvements to current processes to support the launch of new insurance products Show less

Contract Business Analyst

• Oct 2016 - Dec 2016

Business Change Analyst

• Nov 2015 - Oct 2016

• Business ChangeAnalyst for the industry Nexus project (project to standardise file flows across the industry with XoServe. • Business Change Analyst for a new customer portal that allows customers to buy and trade energy online • Business Change Analyst for a core systems change within Gazprom Energy • Change Impact Assessment development for both projects • Business readiness activities • Process design and development, documenting ‘As Is’ and ‘To Be’ state and analysing key changes • Change Impact Assessment written for a single new system to replace multiple existing systems used across all teams in the business • RACI developed for all processes across all teams in the business • Mentoring of permanent staff on business change principles Show less

Business Analyst

• Sep 2014 - Nov 2015

Cybertill helps retailers manage their business from their supply chain to in-store and online with access in real-time, from anywhere and on any device via the cloud. Cybertill helps retailers manage their business from their supply chain to in-store and online with access in real-time, from anywhere and on any device via the cloud.

Business Analyst

• Apr 2014 - Sep 2014

Bupa UK Process Architect for special projects Bupa UK Process Architect for special projects

Business Analyst

• Jun 2012 - Apr 2014

· ‘As Is’ data gathering for all current business processes, elicited from cash centre visits and workshops held across the UK · Cross centre process validation using centre visits and workshops · Population of ‘As Is’ data catalogue – Capturing all data, system and physical touch points across the business · Process map and user story development of all ‘As Is’ processes · Input into RFI process for the selection of a new system supplier and a new Managed Print Service supplier · Requirements gathering with document design and development · Collation and delivery of Impact Assessments with relation to standard Business Change · Collation of High Level and Detailed Requirements documents for the movement of all printers to an Managed Print Supplier · Collation of Business Options review document to help reduce all paper usage across the business Show less

Business Analyst

• Apr 2011 - Jun 2012

The Co-Operative Group Ltd – Contract - ongoing • Business Analyst for Procurement • Delivery of 3 systems to Agile Methodologies • Running workshops o document user stories and processes • Writing requirements documents and business operating manuals • Working with 3rd party developers to deliver requirements • Developing UAT scripts and co-ordinating testing • Preparing release documentation and sign off criteria • Process Analyst for the Unity project • Project aims to bring together bank and retail • Responsibility for delivering process design and re-engineering for the business area’s of Recruitment and Governance and MI – Using Lean/Six Sigma methodologies • Developed and documented all Process Standards for the HR Group • Process training delivered to the members of the Process team • Requirements gathering and documentation for new Oracle system development AMEC, Knutsford – 9 Week Contract • New business engagement • Estimation of costs for new business • Estimation of costs for prospective projects • Change Management • Post implementation system support • Requirements gathering and documentation for new system development using Agile methodologies • Maintenance of project plans, RAID logs and weekly project reporting United Utilities, Warrington – 6 Week Contract • Definition, documentation and suggestions for improvement for the Delegation Of Authority principles for the Finance team Show less

Business Analyst

• Aug 2008 - Mar 2011

Key Achievements: • Process, system design and re-engineering of business processes for staff numbers ranging from 40 to 300+ based all over the UK, India, North America and South Africa • Functional requirements gathering with regards to future development opportunities • Requirements gathering for all projects • Workshop facilitation and all subsequent project document documentation • Working with staff members ranging from Call Centre Agents and Training Teams all the way up to Client Directors • Business Readiness Coordinator for Grand National Ramp Up – Recruiting 400 additional staff across 3 UK based sites. • Project Management and governance of a Carrier Transition Project for the furniture department of Marks & Spencer • Process Lead for projects relating to Marks and Spencer, this includes, Furniture Customer Services, Corporate Food Customer Services, Billing and Corporate Services • Process design and re-engineering of all customer service processes in readiness for the carrier contract change • Process design, re-engineering and documentation for new business contracts for M&S including ‘Lunch To Go’ • Transition of services between multiple sites and process re-engineering of all ‘As Is’ state processes (for a team selling on average £1.7 million per week) to fit the new “One Stop Shop” corporate business model • Design and analysis of processes regarding the setup of a new Service Desk for United Utilities • Process and system design for Tesco Broadband launch including, Financial, Customer Billing and Customer Service systems • Production of training materials, process maps and documentation relating to assignments • Offshore working review for the Vertex Finance Team • Process Mapping and design for Yodel launch Show less

Quality/Business Analyst

• May 2007 - Jul 2008

Process Mapping Analyst

• Dec 2005 - May 2007

TalkTalk (Carphone Warehouse) are a large, multinational, communications supplier. TalkTalk are the landline/broadband arm of Carphone Warehouse and were the first UK supplier of free broadband. I had multiple roles at TalkTalk starting as a Broadband Customer Service Advisor, moving up quickly to a High Level Complaints Executive to finally a position as a Process Mapping Analyst Key Achievements: • Process mapping of all current As Is processes relating to TalkTalk and TalkTalk Broadband • Involvement in all projects that require process mapping support • Implementation of all new process maps into training material and uploading onto the company intranet to allow all agents to work to standard processes • Subject matter expert for all processes in the contact centres Show less