Experience

Bionical Solutions

• United Kingdom
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Clinical Business Manager

  • Sep 2021 - Present



NHS Pandemic Rapid Response Team

• Nuneaton, England, United Kingdom

• Staff Nurse

  • Jun 2021 - Present



HealthHarmonie

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Director Of Operations

  • Jan 2021 - Jun 2021



Newmedica

• United Kingdom
• Hospitals and Health Care
• 200 - 300 Employee

• Service Manager

  • Oct 2018 - Jan 2021

  Responsible for the day-to-day management and operational delivery of high-quality ophthalmology services across multiple sites, with core responsibility for delivering an excellent service, including the maintenance of high clinical and quality standards, setting and achieving utilisation and growth targets, whilst ensuring continual improvement of performance. I lead service improvement and development initiatives including liaising with clients, patients, relevant third parties and other stakeholders to raise the company profile and to the identification of new service opportunities. I worked on the development and digitisation of the business continuity plans for the company as a whole. A key role is the monitoring, review and compilation of service information to manage and monitor contract performance whilst promoting a culture of trust, positive relationships, teamwork, open communication, and the dissemination of information to ensure partnership working and collaboration between the clinical team, patients, clients and all stakeholders. Show less



Royal Navy

• United Kingdom
• Armed Forces
• 700 & Above Employee

• Transformation Manager/ Medical Information Systems

  • Oct 2017 - Oct 2018

  Working within the Surgeon General’s Office, Med IS team acting as the project manager overseeing the creation of an operations cell allowing for enhanced medical IT support to exercises and operations globally, whilst giving the Defence Medical Services the ability to liaise with the single service front line commands at the planning stage of operations to ensure that the correct level of Med IS cover is given and the correct level or required support accounted for. This role requires me to establish key relationships not only across a broad spectrum of different trades and specialisations in defence but also with third party civilian contractors required to complete infrastructure works across multiple sites. The creation and maintenance of the Business Continuity Plan and Cyber Security, Standard Operating Procedure for Med IS also fall within my primary role. Alongside my primary duty I am also employed to assist Defence Medical Services facilities worldwide with procedural enquires on current Med IS whilst recording resolution data to improve the knowledge base and improve training. I work in partnership with multi-national IT companies to deliver resolutions to users and drive continuous service improvement. Show less

• Healthcare Information Exploitation

  • Mar 2017 - Oct 2017

  Working as the customer agent for the Royal Navy overseeing project managers and consulting with multi-national companies in the upgrading and installation of Medical IT hardware and software to both the Royal Navy and Royal Fleet Auxiliary fleets whilst in-situ conducting global operations. Therefore, the programme had to be carefully managed and monitored to ensure minimum turbulence to the vessel and her crew allowing the fleet to continue with its operational commitments. Alongside this primary responsibility I remained the first line point of contact for end users of the technology throughout the installation process and identified failings within the proposed through life service wrap provided by the third-party installation teams, this led to me playing a leading role in the consultation process between contracted companies leading to suitable resolution for all parties. Other duties including giving pre-deployment briefs to all medical teams on the medical information technologies on-board each vessel prior to embarking on deployments. Show less

• Operations Controller

  • Aug 2015 - Mar 2017

  Working as the line manager for a team of 15 inter service personnel overseeing the global aero-medical evacuation of injured service personnel and entitled civilians back to Queen Elizabeth Hospital Birmingham for definite medical and welfare treatment. The role required exceptionally difficult and politically sensitive logistic chains to be put into action under extremely tight time pressures, whilst ensuring that clinical care and patient safety was never compromised. This involved integrating and consulting across all aspects of medical and surgical care teams as well as RAF command and civilian aero med organisations to establish the best outcomes for our clients. Show less

• Second in command, Trainee Management Division

  • Aug 2013 - Aug 2015

  Acting as line manager for 4 staff members, facilitating the delivery of individually catered learning packages for up to 120 students from within the Defence medical services and Birmingham City University who have been removed from training for numerous reasons ranging from academic failure to personal welfare and discipline issues with the overall aim of returning students to the training pipeline as efficiently as possible. I also initiated the procedure for premature discharge from the Armed Forces and Trade/Service transfers for students currently unhappy in their chosen fields. My secondary role was to provide manpower for exercises to all three services throughout the British Isles. The role required the use of various management and inter personnel skills as many students had complex welfare issues that had to be dealt with in a timely and compassionate manner. Show less

• Leadership Instructor, Royal Naval Leadership Academy

  • Sep 2011 - Aug 2013

  Working as the syndicate lead instructor teaching aspects of Leadership and Management such as John Adair's, Action Centered Leadership model and Situational leadership to Junior Non-Commissioned Officers serving across the full spectrum of trades within the Royal Navy. Roles included giving lectures on various topics such as communication and functional aspects of Leadership, chairing debates on multiple topics that were pertinent to defence, world security or politics at that particular point in time. My roles also crossed into that of an assessor critiquing and grading student and course presentations and exams. As part of my role I was required to set and control a three-day final exercise on Salisbury Plain which was designed to test all the skills and lessons learned in the previous two weeks. My roles stemmed from logistics through to assessing student taskings on the ground whilst providing overarching medical cover and discipline throughout. During my time at the academy one of my secondary roles of note was as the Level 2 First Aid Instructor for the Establishment. Show less

• Senior Staff Nurse, Emergency Department

  • Jul 2011 - Sep 2011

  Working for the Close Support Medical Group primarily based out of the Emergency Department acting as nursing watch leader under the command of the department manager to facilitate the medical care of patients both allied forces and indigenous personnel as defined in the eligibility matrix. Providing a high level of nursing care in an acute medical facility. During periods of high intensity to work within the Emergency Department providing Nursing care as appropriate. Fulfilling the role of Equipment Care representative for the ward ensuring all equipment is in a safe and workable condition, liaising with MDSS for repair and servicing of all equipment. To maintain levels of medical stores and order as appropriate. To Act as Guard Commander under the command of HQ, ensuring all sentries on guard around the perimeter of Camp Bastion were alert, all welfare and sustenance needs were catered for, and all radio equipment remained serviceable. Show less

• Staff Nurse, Emergency Department

  • May 2011 - Jul 2011

  Working within a busy, acute, emergency setting my role comprised of working as a team and individually in the Resuscitation room as well as the Major and Minor treatment areas. My extended roles encompass mentoring student nurses and medical assistants in this department to enhance their learning and understanding also performing the duties as the Divisional Senior Rate writing appraisal reports on junior members of staff for military promotion boards.

• Senior Staff Nurse

  • Feb 2011 - May 2011

  Working alongside the ward manager to oversee the welfare and rehabilitation of injured servicemen within a 40-bedded complex trauma setting where the support needed by patients is as much social and emotional as it is physical. Dealing with injuries as diverse as chronic arthritis through to multiple amputations. I undertook the role of lead nurse in ensuring that junior members of staff made progress in completing Defence Operational Nurse Competencies (DONC's).