Housing Hub Team Leader

• Jun 2018 - Present

Operations Supervisor

• Sep 2015 - Jun 2018

Responsibilities Drive the training programme with the objective of all staff being multi-skilled Assist with the recruitment programme so the staffing numbers are sufficient for the winter period Support the team to ensure there are appropriate people in place on a daily basis to complete the workload while meeting all deadlines Undertake any other duties as required to ensure all objectives are met Responsibilities Drive the training programme with the objective of all staff being multi-skilled Assist with the recruitment programme so the staffing numbers are sufficient for the winter period Support the team to ensure there are appropriate people in place on a daily basis to complete the workload while meeting all deadlines Undertake any other duties as required to ensure all objectives are met

Site Manager

• Jul 2011 - Apr 2015

Manage the Camberley site and responsible for ensuring the team met all cost and service targets. Responsible for 135 staff across 3 shifts with daily deadlines to be met in accordance with challenging SLA's.Principal Achievements80% reduction in service failures from 2011-2014£100k of vendor savings identified and implemented in past 2 yearsReduced headcount from 185 heads to 135 heads in line with declining volumesIntroduced one team culture by merging 2 teams onto 1 floor. Co-ordinated all the resources required to achieve this strategic changeSuccessful implementation of all change activity in the site. Responsible for identifying and managing all Operational Risks on site Show less

Manager

• Dec 2001 - Jul 2011

Worked in a number on management roles at the site which gave me the skills that resulted in my appointment to the Head of Site role in 2011Principal AchievementsIntroduced new technology to deal with new work to the siteReduced number of direct reports to improve teamwork and communicationLead team during the outsourcing process and ensured no processing issues during a period of significant changeFull responsibility taken for site on regular basis in Site Manager's absence Show less

Manager

• Apr 1995 - Dec 2001

Managed team of 20 people and responsible for processing cheques deposited at HSBC branches in southern area. Managed team of 20 people and responsible for processing cheques deposited at HSBC branches in southern area.