Paul Hickman

Site Support Specialist at Apriva
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Bio

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Credentials

  • Security+ CE
    CompTIA
    Jan, 2022
    - Nov, 2024
  • Red Hat Certified Eng
    Red Hat
    Mar, 2021
    - Nov, 2024
  • Red Hat Certified System Administrator
    Red Hat
    Mar, 2021
    - Nov, 2024
  • CCNA
    Cisco Systems, Inc
    Sep, 2016
    - Nov, 2024

Experience

  • Apriva
    • United States
    • Software Development
    • 1 - 100 Employee
    • Site Support Specialist
      • Feb 2015 - Present

      Maintain and administer gateway switches and routers, F5 local/global traffic managers, server systems, Cisco Unified Call managers, and Border Elements, basic experience in Windows and LINUX, Cisco IOS, and JUNOS computing environments Perform data backups and disaster recovery operations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Plan, coordinate, and implement network security measures to protect data, software, and hardware. Configure, monitor, and maintain email applications or virus protection software. Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. Test computer hardware, networking software and operating system software. Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future. Analyze network data to determine network usage, disk space availability, or server function. Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, firewalls, and intrusion detection systems, and other related networking equipment. Configure security settings or access permissions for groups or individuals. Document network support activities. Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes. Identify the causes of networking problems, using diagnostic testing software and equipment. Install and configure wireless networking equipment. Install network software, including security or firewall software. Install new hardware or software systems or components, ensuring integration with existing network systems.

  • Information Innovators, Inc.
    • Information Technology & Services
    • 1 - 100 Employee
    • Supervisor
      • Nov 2014 - Jan 2015

      Supervise approximately 20 techniciansProvide daily leadership for technicians ensuring adherence to all local policies, guidelines and proceduresOversee daily technician performance and task accomplishment.Maintain situational awareness. Monitor changes in systems, workload, manning levels, personnel and operational tempo making necessary adjustments on an as needed basis.Mentor and coach technicians, providing necessary direction/correction as needed.Coordinate all high/critical incidents with Crew Chiefs and Event Managers for proper routing and incident expedite to appropriate queues and incident tracking.Ensure all resources have been utilized and that required troubleshooting has been accomplished prior to incident elevation/escalation.Assist technicians in handling upset customers or complaint calls.

    • Advanced Level 2 Technician
      • Jan 2013 - Jan 2015

      Experience working classified and unclassified networksProvided end-user, Client Support Admin and Network Computer Center phone supportExperienced with Active Directory to create, modify, move, assign, delete and restore: mailboxes, user accounts, and security/distribution groupsTroubleshoot MS Outlook and exchange server issuesProficient with Remedy trouble ticketing system for tracking of all callsProvided user orientation on desktop hardware and softwareTroubleshoot hardware, software and network connectivity issuesUse of Bomgar software for remote diagnostics and troubleshooting client workstationsApply and troubleshoot VPN ServiceInstalled and configured workstations, laptops, servers and printersCreate, modify, move and delete Blackberry service accounts.Maintain passwords, data integrity and file system security for the environmentsTrack assets, such as desktop PCs, laptops and peripheral equipment, including replacement, repair and disposal

  • AlliedBarton Security Services/Weston Centre
    • Courtesy Officer
      • Jul 2011 - Jan 2013

      Patrol facility as instructed as a general security presence and visible deterrent to crime and client rule infractions Assist tenants with service request Patrol facility as instructed as a general security presence and visible deterrent to crime and client rule infractions Assist tenants with service request

  • Sears
    • United States
    • Retail
    • 700 & Above Employee
    • Preventive Maintenance Technician
      • Dec 2010 - Jul 2011

      Running Merchandise Pick Up and repairing returned merchandise. Supervised 4 other employees to keep with Sears 5 minute guarantee and making sure that the store room was in order. Running Merchandise Pick Up and repairing returned merchandise. Supervised 4 other employees to keep with Sears 5 minute guarantee and making sure that the store room was in order.

Education

  • Ashland Community and Technical College
    Associate's degree, Computer Science – Cisco Networking
    2008 - 2010
  • Ashland Community and Technical College
    Associate's degree, Criminal Justice/Law Enforcement
    2004 - 2008

Community

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