Information Technology Support Officer

• Apr 2021 - Present

Help Desk Officer

• Feb 2016 - Apr 2021

A busy role that involves assisting end users from both the West Coast and Canterbury District Health Boards with day to day IT issues and requests. I aim to be as helpful as I can, attempting to resolve as many issues as possible on the initial call. More than just taking messages, I provide a level of service that includes deploying software, administration of two factor authentication accounts, trouble shooting desktop issues and assisting users via remote access on applications they use. A busy role that involves assisting end users from both the West Coast and Canterbury District Health Boards with day to day IT issues and requests. I aim to be as helpful as I can, attempting to resolve as many issues as possible on the initial call. More than just taking messages, I provide a level of service that includes deploying software, administration of two factor authentication accounts, trouble shooting desktop issues and assisting users via remote access on applications they use.

Systems Consultant

• Mar 2014 - Feb 2016

In 2014 was providing desktop and server support for various companies around Wellington. From February 2015 till February 2016 I was placed at ESR - Kenepuru, as a member of the Desktop Support team. Major achievement: Oversight of a 200 desktop and laptop end of lease rollover. In 2014 was providing desktop and server support for various companies around Wellington. From February 2015 till February 2016 I was placed at ESR - Kenepuru, as a member of the Desktop Support team. Major achievement: Oversight of a 200 desktop and laptop end of lease rollover.

ICT Technician

• Apr 2007 - Mar 2014

Management, maintenance and development of the schools network of 800 user logins. Oversaw and assisted with the upgrade of the school IT infrastructure from Server 2003 / Windows XP to Server 2008 in a Hyper-V environment and Windows 7 for desktops. Also looked after 25 Mac desktops and 60 iPads in two 'COW's'. Designed and had approved the school network upgrade (SNUP) in 2013 / 2014. Management, maintenance and development of the schools network of 800 user logins. Oversaw and assisted with the upgrade of the school IT infrastructure from Server 2003 / Windows XP to Server 2008 in a Hyper-V environment and Windows 7 for desktops. Also looked after 25 Mac desktops and 60 iPads in two 'COW's'. Designed and had approved the school network upgrade (SNUP) in 2013 / 2014.

Self Employed

• Sep 2000 - Mar 2007

Ran my own IT service company for home users and small business. Took a small Civil Engineering firm from having just two desktop PC's sharing a dial up connection to broadband, running Server 2000 Small Business Server plus Exchange Server with 15 users with ability to login remotely. Ran my own IT service company for home users and small business. Took a small Civil Engineering firm from having just two desktop PC's sharing a dial up connection to broadband, running Server 2000 Small Business Server plus Exchange Server with 15 users with ability to login remotely.

IT Support Technician

• May 1988 - Sep 2000

Responded to service level agreement calls on a wide range of equipment ranging from Desktop PC's, Severs, X25 communication and Ethernet switches. Assisted with and travelled to many ACC branches to upgrade their X.25 network infrastructure as well as the central node located in Palmerston North. Responded to service level agreement calls on a wide range of equipment ranging from Desktop PC's, Severs, X25 communication and Ethernet switches. Assisted with and travelled to many ACC branches to upgrade their X.25 network infrastructure as well as the central node located in Palmerston North.