Paul Herrera Diaz
Senior Operations Manager at MACY'S BACKSTAGE, INC.- Claim this Profile
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Bio
Experience
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Senior Operations Manager
Provide leadership and support to achieve functional departments KPI goals and customer service level goals, by ensuring individual and department productivity rates and quality expectations are met. Develop and maintain a highly motivated team and positive work culture that is successful and committed to superior customer service. Provide effective logistics support to retail division customers and build a strong working relationship with the store and merchant groups Provide leadership and support to achieve functional departments KPI goals and customer service level goals, by ensuring individual and department productivity rates and quality expectations are met. Develop and maintain a highly motivated team and positive work culture that is successful and committed to superior customer service. Provide effective logistics support to retail division customers and build a strong working relationship with the store and merchant groups
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MACY'S BACKSTAGE, INC.
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United States
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Retail
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100 - 200 Employee
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Operations Manager
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Mar 2020 - Jul 2022
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DHL Supply Chain
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Germany
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Operations Supervisor
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Nov 2017 - Mar 2020
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CTDI
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United States
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Telecommunications
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700 & Above Employee
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Inventory Specialist / Ops Supervisor
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Apr 2016 - Nov 2017
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Millcraft
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United States
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Paper and Forest Product Manufacturing
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100 - 200 Employee
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Shift Lead
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May 2015 - Feb 2016
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Avon
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United Kingdom
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Personal Care Product Manufacturing
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700 & Above Employee
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Area Leader Operations - Shipping
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May 2013 - May 2015
• Complete daily paperwork to ensure operating schedules are met.• Assist in Associate training and follow-up with their development.• Works closely with Transportation Supervisor in determining more effective alternatives in the loading & delivery of Representative shipments. • Orders and dispatches trucks based on shipping schedule. Projects outbound volumes by day, week and campaign.• Transfer order, carton and weight information to Bills of Lading.• Coordinates and resolves order exceptions, such as late or missing orders. Show less
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Operations Material Handler OPS II
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Jul 2012 - May 2013
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ERG Commercial Real Estate
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United States
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Leasing Non-residential Real Estate
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1 - 100 Employee
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Senior Advisor
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May 2011 - Jun 2012
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Aéropostale
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United States
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Retail
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700 & Above Employee
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Cash Wrap Specialist
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Aug 2008 - Feb 2011
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Education
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Zane State College
Associate's degree, Industrial Maintenance Engineering Technology -
Franklin University
Bachelor of Business Management & Leadership, Business Administration and Management, General