Experience

Training Qualifications UK

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Account Manager

  • Jun 2021 - Present

  Training Qualifications UK are a market leading End-Point Assessment Organisation and Ofqual regulated Awarding Body delivering up to 300 vocational qualifications and 29 apprenticeship standards respectively. Working within the Business Development team, my role is to support our amazing existing customers with day-to-day strategic account management. Specialties include: - Further Education / Adult Education - Apprenticeships / End-Point Assessment - Maximising your AEB allocations For more information, please feel free to drop me a message, or visit our websites below; Awarding - https://www.tquk.org/ EPA - https://epa.tquk.org/ Show less



Pearson

• United Kingdom
• Education
• 700 & Above Employee

• International Account Specialist

  • Aug 2015 - Jun 2021

  - Account Manager for all Pearson registered schools/colleges within the UAE, Saudi Arabia, Qatar, Jordan, Oman and Bahrain. - Produced and delivered face-to-face training across four countries. - Conducted regular online training sessions to over 150 customers. - Public speaking at network events and customer visits in the UK and abroad. - Accountable for the proactive management of the customer relationship, personalising the service offer and providing on-going support with student registrations, centre and course approvals, exam administration and regulations. - On occasions, I was asked by the Senior Leadership team to manage the International Schools Team on an interim basis. This included, managing team attendance, workloads, team/individual statistics, enrolling and training new starters. - I was also made project lead for Pearson Education Exams Officer Support website, creating over 250 website landing pages, including technical content, media and link building (SEO). - Provided support by creating content for the weekly newsletters, reaching over 1000 customers. Show less



The Co-operative Bank plc

• United Kingdom
• Financial Services
• 700 & Above Employee

• Workflow Coordinator

  • Mar 2008 - Jul 2015

  - Supported internal teams within Debt Management. Controlled the workflow (1000 plus tasks and processes across the department). - Allocated workloads to members of staff - managed holidays, attendances, service levels. - Reported on overall team and individual department performances. - Used back office systems to produce performance management and forecast planning reports. - Supported internal teams within Debt Management. Controlled the workflow (1000 plus tasks and processes across the department). - Allocated workloads to members of staff - managed holidays, attendances, service levels. - Reported on overall team and individual department performances. - Used back office systems to produce performance management and forecast planning reports.



Royal Bank of Scotland Business

• United Kingdom
• Banking
• 700 & Above Employee

• Human Resources Specialist

  • Sep 2007 - Mar 2008

  - Produced and finalised contracts for new staff - personal information, salaries, delivery, job offers. - Produced and finalised contracts for new staff - personal information, salaries, delivery, job offers.