Paul Harland
Operations Manager at Cornerstone Business Solutions Ltd- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
During my time working with Paul, I always found him to be a conscientious, hard-working member of the Team. Paul displayed great aptitude to take on board and retain technical knowledge gained on the job and through instructor led courses. Towards the end of my time at InBiz, Paul was filling the Helpdesk Supervisor role as well as successfully managing the mobile telephony contract. He proved himself an able administrator and ensured that the needs of the business customers were always met. On a personal note, Paul has always been a likeable person with a good sense of humour who maintained good relationships with people at all levels in the business. In my opinion Paul would be a valuable member of any Technical Service Team either in a customer facing or supervisory role.
Paul, as part of the ICT Team, provided an outstanding level of support to myself during my time with the company. Paul was professional at all times but maintained strong working relationships by always being friendly, supportive and approachable. Paul always took the time to explain matters in a manner that promoted confidence, allayed concerns and catered for the vary levels of IT knowledge and understanding that he encountered throughout his working day. I would have no hesitation in recommending Paul to any prospective employer for all the reasons and qualities already mentioned and many more too - his professional yet approachable manner makes him a real 'Go To Guy' for all ICT concerns and therefore, in my opinion, a real asset to any organisation.
During my time working with Paul, I always found him to be a conscientious, hard-working member of the Team. Paul displayed great aptitude to take on board and retain technical knowledge gained on the job and through instructor led courses. Towards the end of my time at InBiz, Paul was filling the Helpdesk Supervisor role as well as successfully managing the mobile telephony contract. He proved himself an able administrator and ensured that the needs of the business customers were always met. On a personal note, Paul has always been a likeable person with a good sense of humour who maintained good relationships with people at all levels in the business. In my opinion Paul would be a valuable member of any Technical Service Team either in a customer facing or supervisory role.
Paul, as part of the ICT Team, provided an outstanding level of support to myself during my time with the company. Paul was professional at all times but maintained strong working relationships by always being friendly, supportive and approachable. Paul always took the time to explain matters in a manner that promoted confidence, allayed concerns and catered for the vary levels of IT knowledge and understanding that he encountered throughout his working day. I would have no hesitation in recommending Paul to any prospective employer for all the reasons and qualities already mentioned and many more too - his professional yet approachable manner makes him a real 'Go To Guy' for all ICT concerns and therefore, in my opinion, a real asset to any organisation.
During my time working with Paul, I always found him to be a conscientious, hard-working member of the Team. Paul displayed great aptitude to take on board and retain technical knowledge gained on the job and through instructor led courses. Towards the end of my time at InBiz, Paul was filling the Helpdesk Supervisor role as well as successfully managing the mobile telephony contract. He proved himself an able administrator and ensured that the needs of the business customers were always met. On a personal note, Paul has always been a likeable person with a good sense of humour who maintained good relationships with people at all levels in the business. In my opinion Paul would be a valuable member of any Technical Service Team either in a customer facing or supervisory role.
Paul, as part of the ICT Team, provided an outstanding level of support to myself during my time with the company. Paul was professional at all times but maintained strong working relationships by always being friendly, supportive and approachable. Paul always took the time to explain matters in a manner that promoted confidence, allayed concerns and catered for the vary levels of IT knowledge and understanding that he encountered throughout his working day. I would have no hesitation in recommending Paul to any prospective employer for all the reasons and qualities already mentioned and many more too - his professional yet approachable manner makes him a real 'Go To Guy' for all ICT concerns and therefore, in my opinion, a real asset to any organisation.
During my time working with Paul, I always found him to be a conscientious, hard-working member of the Team. Paul displayed great aptitude to take on board and retain technical knowledge gained on the job and through instructor led courses. Towards the end of my time at InBiz, Paul was filling the Helpdesk Supervisor role as well as successfully managing the mobile telephony contract. He proved himself an able administrator and ensured that the needs of the business customers were always met. On a personal note, Paul has always been a likeable person with a good sense of humour who maintained good relationships with people at all levels in the business. In my opinion Paul would be a valuable member of any Technical Service Team either in a customer facing or supervisory role.
Paul, as part of the ICT Team, provided an outstanding level of support to myself during my time with the company. Paul was professional at all times but maintained strong working relationships by always being friendly, supportive and approachable. Paul always took the time to explain matters in a manner that promoted confidence, allayed concerns and catered for the vary levels of IT knowledge and understanding that he encountered throughout his working day. I would have no hesitation in recommending Paul to any prospective employer for all the reasons and qualities already mentioned and many more too - his professional yet approachable manner makes him a real 'Go To Guy' for all ICT concerns and therefore, in my opinion, a real asset to any organisation.
Experience
-
Cornerstone Business Solutions Ltd
-
Computer Networking Products
-
1 - 100 Employee
-
Operations Manager
-
Apr 2021 - Present
-
-
Helpdesk Manager
-
Dec 2013 - Mar 2021
-
-
IT Technician
-
Aug 2011 - Dec 2013
-
-
-
PeoplePlus UK
-
United Kingdom
-
Education Administration Programs
-
700 & Above Employee
-
ICT Helpdesk Supervisor
-
Apr 2006 - Jul 2011
Managing the ICT Helpdesk ensuring calls are prioritised, assigned and resolved within defined service level agreementEnsuring ICT support provides timely and considerate customer service to end usersSupervising 5 ICT Technicians, their schedules and 2 helpdesk staffSupply training and knowledge to new technicians Supplying 2nd and 3rd line support to 100 offices throughout the UK with over 1200 PC’s and 800 remote laptop usersManaging Blackberry enterprise serverManaging mobile phone contract with over 700 phones and 300 3G Data cards
-
-
-
InBiz Ltd
-
Professional Training and Coaching
-
1 - 100 Employee
-
ICT Technician
-
Jan 2003 - Mar 2006
Supplying 1st, 2nd and 3rd line support to 45 offices throughout the UKOrganise and install new office setups including broadband lines, CAT5 cabling and phone systemsOrganise office refurbishments and alternative office workingsActive directory management Installing and configuring computer hardware including operating systems and applicationsMonitoring and maintaining computer system Troubleshooting network and system problemsDiagnose and resolve hardware and software faultsTest, fix and replace faulty equipmentVirus/Spyware detection and removalAudit computer systems ensuring only authorised applications are installed Managed company mobile phone contract including contract negotiations Assisted with the design and implementation of an IT Helpdesk System
-
-
-
-
Information Technology Trainee
-
Sep 2000 - Dec 2002
Achieved NVQ Level 2 in Installing and Supporting IT systemsPC builds from scratch including operating system installs including patchingDesigned and implemented a procedure to install windows XP onto PC’s using Norton Ghost.Assisted with the design and implementation of a backup procedure for the company’s’ in house MS small business serverProvide 1st line support to users via telephone, and e-mailAudit store rooms and check availability of stock
-
-
Community
