Information Technology Technician

• Jul 2022 - Present

Lead Audio Visual Technician

• Feb 2020 - Jun 2022

• Lead a team of technicians for 10-15 events monthly. • Oversee video conferencing technology for up to 15 conference rooms daily. • Assume ownership of installing and testing new projectors and AV switchers monthly • Investigate and solve hardware/software issues for up to 15 conference rooms daily. • Facilitate on-site system and equipment diagnostics such as wiring issues, etc. • Manage the implementation and training of new equipment installations. • Monitor client requests and assist with the conversion of AV/VTC systems. Show less

IT/AV Technician

• Apr 2018 - Feb 2020

• Lead a team of technicians for 10-15 events monthly. • Oversee video conferencing technology for up to 15 conference rooms daily. • Assume ownership of installing and testing new projectors and AV switchers monthly • Investigate and solve hardware/software issues for up to 15 conference rooms daily. • Facilitate on-site system and equipment diagnostics such as wiring issues, etc. • Manage the implementation and training of new equipment installations. • Monitor client requests and assist with the conversion of AV/VTC systems. Show less

Information Technology Field Technician

• May 2017 - Nov 2017

• Set up workstations with necessary peripheral devices. • Installed cable wires in Los Angeles Unified Schools. • Installed, tested, and monitored VOIP phone systems. • Provided IT support for hardware, software, and Internet connectivity issues. • Set up workstations with necessary peripheral devices. • Installed cable wires in Los Angeles Unified Schools. • Installed, tested, and monitored VOIP phone systems. • Provided IT support for hardware, software, and Internet connectivity issues.

Music Production Peer Advisor

• Jan 2016 - Jan 2017

• Provided macOS and iOS networking/support for up to 15 students weekly. • Verified students’ schedules and program requirements quarterly. • Performed and assisted with software installations for students as needed. • Trained students in the use of the Digital Audio Workstations Avid Pro Tools, Apple Logic and Ableton Live • Assisted students in grasping the concepts of Audio Engineering, Music Theory and Music Composition • Provided macOS and iOS networking/support for up to 15 students weekly. • Verified students’ schedules and program requirements quarterly. • Performed and assisted with software installations for students as needed. • Trained students in the use of the Digital Audio Workstations Avid Pro Tools, Apple Logic and Ableton Live • Assisted students in grasping the concepts of Audio Engineering, Music Theory and Music Composition

DJ and Event Support Technician

• May 2012 - May 2015

• DJ'ed weddings and corporate event . Consistently received 5 star reviews on Wedding Wire • Operated AV equipment for u to 12 live events monthly. • Managed digital field audio mixing duties for 5 to 10 live productions monthly. • Recorded, organized, and presented audio files for corporate events. • Performed other event and audio duties as needed. • Maintained office supplies weekly to ensure adequate inventory. • DJ'ed weddings and corporate event . Consistently received 5 star reviews on Wedding Wire • Operated AV equipment for u to 12 live events monthly. • Managed digital field audio mixing duties for 5 to 10 live productions monthly. • Recorded, organized, and presented audio files for corporate events. • Performed other event and audio duties as needed. • Maintained office supplies weekly to ensure adequate inventory.

Dispatch Coordinator

• Jul 2012 - Jun 2013

• Provided computer/software support for technicians. • Conducted troubleshooting services for in-field technicians. • Created work orders for equipment repairs and service needs. • Coordinated up to 25 delivery technician and repair schedules daily. • Provided computer/software support for technicians. • Conducted troubleshooting services for in-field technicians. • Created work orders for equipment repairs and service needs. • Coordinated up to 25 delivery technician and repair schedules daily.

Technical Support Coordinator

• Mar 2007 - Aug 2011

• Trained new technical support personnel monthly. • Resolved computer hardware and mobile software issues daily. • Restored data, operating systems, files, documents, and drivers. • Performed troubleshooting for mobile device connectivity issues (Android and iOS). • Trained new technical support personnel monthly. • Resolved computer hardware and mobile software issues daily. • Restored data, operating systems, files, documents, and drivers. • Performed troubleshooting for mobile device connectivity issues (Android and iOS).