Windows System Engineer II

• Sep 2022 - Present

IT Systems Specialist

• Feb 2022 - Sep 2022

• May 2019 - Sep 2019

Provide expert technical knowledge and skills with firewalls, routers, switches, cloud environments, and proprietary software. The main point of contact for any critical infrastructure devices. Assisted with creating PowerShell scripts for IT Security for on-prem AD and office 365. Overall responsible for the Nova Scotia facility technical needs in any area of IT. Work in collaboration with other IT staff in all cloud environments including Azure, AWS, Office 365, Inflow, Hostifi, Zendesk, OpenVPN, Smartsheets, and Okta. Solely responsible for all patch management and have technical skills with backup technologies. The role requires a deep understanding of AWS environments and network administration. The role also includes integration with security systems including cameras, sensors, loss prevention technologies, and access management. Assist and mentor system administrators across Canada within the company. Show less

• Jan 2019 - Jul 2019

I am directly responsible for Network/Server infrastructure and Technical Support of business applications across multiple clients with diverse requirements. I ensure high availability of all critical systems and network infrastructure by use of monitoring and support tools and best practices. I ensure a high level of security and performance at site. My Role includes break/fix support, deployment, high level technical configurations for Infrastructure, and direction for best IT practices.

Senior Technical Consultant

• Aug 2018 - Jan 2019

Main role is to migrate clients from on-prem infrastructure to Azure. This allows our clients to operate fully in the cloud without have to purchase expensive equipment to build their companies. Also about 50% of my time is dedicated to troubleshoot servers, network issues, and configuration problem within clients infrastructure. Main role is to migrate clients from on-prem infrastructure to Azure. This allows our clients to operate fully in the cloud without have to purchase expensive equipment to build their companies. Also about 50% of my time is dedicated to troubleshoot servers, network issues, and configuration problem within clients infrastructure.

Intermediate Systems Administrator

• Jan 2018 - Aug 2018

-Maintain data center and monitoring equipment. -Monitor system performance and troubleshoot issues. -Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. -Respond to and resolve help desk requests. -Make recommendations to the Lead Systems Engineer for improvements to our systems and processes -Other duties as assigned by the Lead Systems Engineer including Projects. -Manage vSphere, VMware, owncloud, bomgar. Enterprise CA, Safeguard, DC deployment, GPO, Print Server, and File sever. On demand reports using powershell in Azure, AD, Office 365, Quest /KACE administration and WSUS. Current projects : certificate sever, local admin password reset, VDI deployment, SMS Pro SSO , Winair migration, Office 2013 to O365 migration. Show less

IT Support Ctr Specialist 1

• Aug 2015 - Mar 2017

Desktop Support Specialist - Provides support to end users in a variety of areas. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors problems or issues to ensure a timely resolution. Relies upon instruction and pre-established guidelines to perform the functions of the job. Routinely worked with servers, AD, workstations, Microsoft Office products, Laptops, and other hospital equipment. Work under immediate supervision. Main role is focused on break/fix to resolve technical or hardware issues within a timely manner. Show less

IT Support Specialist

• Jun 2013 - Feb 2015

Position is responsible for providing technical assistance to multi-facility computer users. Logs, tracks, escalates, and resolves work orders submitted through ticketing systems, email and phone calls. Position provides technical assistance to end users.Primary duties include PC troubleshooting within the hospital network, Configuration of Cisco phones using Cisco Call Manager and with Cisco Unity. Configuration on new Voicemail account on sever. Role also requires a high level of communication skills and technical competence that supports an adaptive, changing environment with image management/deployment skills, Win XP, Win 7, Win 8 OS Support, Microsoft Office Support, data migration/back-up, Desktop Encryption, AD experience, and Registry experience. Show less

HelpDesk Support Level 1

• Dec 2012 - Jun 2013

Respond to customer technical problems/issues related to software and applications via phone. It’s a High-volume fast paced call center environment. PC software and application support experience.. Respond to customer technical problems/issues related to software and applications via phone. It’s a High-volume fast paced call center environment. PC software and application support experience..

Lead Lab Asst.

• Apr 2012 - Dec 2012

Lead Lab Assistant - performs specimen accessioning, specimen preparation, clerical, registration and phlebotomy duties associated with the laboratory. Lead Lab Assistant - performs specimen accessioning, specimen preparation, clerical, registration and phlebotomy duties associated with the laboratory.

Phlebotomist

• May 2007 - Sep 2011

Phlebotomist / Laboratory Assistant - Collect, label, and distribute specimens of inpatients, outpatients, and non-patients for clinical laboratory testing and diagnosis. Phlebotomist / Laboratory Assistant - Collect, label, and distribute specimens of inpatients, outpatients, and non-patients for clinical laboratory testing and diagnosis.