Experience

Portoro
• Brazil
• Construction
• 1 - 100 Employee
• Guest Experience Specialist

  • Feb 2023 - Present


Kasa Living, Inc.

• Guest Experience Specialist

  • Apr 2022 - Nov 2022

  Kasa is building a global accommodations brand. We offer trustworthy, well located, and well priced, home-like accommodations that feature tech-enabled, seamless check-in, and personalized virtual service. We want our guests to not just stay with us but to truly settle into our Kasas while traveling. Kasa's product is built on the flexibility and scalability of its systems. Unlike a typical hotel, we are able to profitably operate buildings with as few as 2-5 Kasas as well as those with several hundred. And instead of a front desk, we have a 24/7 virtual guest experience team that provides guests with attentive and personalized service. We focus on marrying operations and technology, which allows us to centralize processes, automate tasks and reduce the need for on-site staffing at our locations. This lowers the price for our guests, and improves the value for our property partners. We have Kasas all over the country and are expanding into new markets every day. At Kasa, we aren't only investing in product, technology and properties; we're investing in people! We believe that our teams help the company—as well as each other—grow. If you are innately curious, appreciate flexibility, understand how to be resourceful, have a growth mindset, and love the travel and hospitality industry -let's talk! Show less



YoungWilliams

• United States
• Government Administration
• 200 - 300 Employee

• • Apr 2019 - May 2020

  I was responsible for ensuring that case worker guidelines and QA protocol is met when reviewing and working cases, and reporting emerging failure trends to senior project management. In addition, this position manages and reports to senior project management on a variety of special projects, both daily and over longer stretches of time, as project needs evolve.

• • Jul 2018 - May 2020

• • Jul 2018 - Apr 2019

  The Child Support Specialist is responsible for initiating locate, intake, establishment, enforcement, or interstate actions for the establishment of paternity, establishment of a support order, enforcement of a support order, and the collection of current and delinquent child support. This individual ensures that all State, Federal, and contractual time frames are met concerning establishing and or enforcing child support orders. The specialist interviews customers by telephone and in person to determine service needs and to identify legal issues. The position requires the ability to work with customers in all stages of the child support process through both scheduled and unscheduled interviews. Show less


Brinks Home Security
• Security and Investigations
• 1 - 100 Employee
• Senior Security Advisor

  • Feb 2018 - Jul 2018