Experience

EDW Technology Limited

• United Kingdom
• Oil and Gas
• 1 - 100 Employee

• System Test Analyst Team Leader

  • Mar 2012 - Present

  - Functional and Non-functional software testing within the Power utility industry- Software projects and live support: test design, planning and execution including use of SQL for data analysis- High level Design Test estimation- Project management support- Environment Management: build applies and release creation and application- Defect logging and verification of client reported defects for development analysis and for post fix retesting- Process improvement- New Starter Training- 121s, objective setting and appraisals- Day to day support of team with tasks



First Utility

• United Kingdom
• Utilities
• 100 - 200 Employee

• Data Analyst - Pricing and Settlements Analyst

  • Aug 2009 - Mar 2012

   Gas and Power Commercial pricing and settlements performance management Advanced data analysis and resolution of the data issues identified Development of exception reporting to improve KPIs Troubleshooting of issues / Process documentation Industry data flow management Attended Industry body workshops and Industry improvement sessions (Gas and Electricity)  Gas and Power Commercial pricing and settlements performance management Advanced data analysis and resolution of the data issues identified Development of exception reporting to improve KPIs Troubleshooting of issues / Process documentation Industry data flow management Attended Industry body workshops and Industry improvement sessions (Gas and Electricity)



Buckinghamshire County Council

• MI & Data Quality Officer

  • Aug 2005 - Aug 2009

  - Supporting users with database queries and data issues- Process documentation of new / existing processes- Identification of missing and incorrect data via crystal reporting- Data quality improvement work- Highlighting of issues affecting data quality- Supporting teams with process or data change- Data migration projects: analysis of mismatches between old and new systems before project end- Supporting project manager with new workflow module to ensure all business areas were considered- Management and co-ordination of user testing of new module including support with new functions- Suggested Solutions for new processes e.g. visibility of authorised packages- User testing of complex database scenarios



IMServ Europe Ltd

• United Kingdom
• Utilities
• 200 - 300 Employee

• HH Electricity Market - Customer Executive

  • May 2003 - May 2005

  - Monitoring mpans with estimated data at d+3, d+7 and troubleshooting and resolution of root causes- Liaison with 3rd parties to resolve issues affecting KPIs- Performance management to maximise % Energy at SF- Supporting Supplier Clients (Big 6) with performance issues including contract mismatches, appointment, MOP and data issues (often on supplier site)- Client workshops- Weekly client and company management reporting- Data validation and management of client data queries (use of MV90, EDQ, Voyager)

• NHH Service Delivery Agent

  • Dec 2001 - May 2003

  NHH MOP data Management - Troubleshooting :-MOP data exceptions- Dataflow management- PARMs reports- MOP system FAT and UAT- DC / MOP interface process documentation



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Project Analyst

  • Mar 2001 - Dec 2001

  • Data analysis: Six Sigma Billing Project, identifying revenue gaps involving high level spreadsheet data analysis• Documentation of progress and results• Root cause Analysis• Liaison with Sales Managers – $ 3.5 million revenue generated from Project !Also: Co-ordinated project to transfer Customer NCU accounts to EURO accounts • Data analysis: Six Sigma Billing Project, identifying revenue gaps involving high level spreadsheet data analysis• Documentation of progress and results• Root cause Analysis• Liaison with Sales Managers – $ 3.5 million revenue generated from Project !Also: Co-ordinated project to transfer Customer NCU accounts to EURO accounts



Merchants

• South Africa
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Advisor

  • Apr 1996 - Aug 2000