Experience

ShirtSpace

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Ruby Developer

  • Mar 2019 - Present



Contractor

• Mérida Area, Mexico

• Ruby on Rails Developer

  • Mar 2018 - Present



Dekeo

• Singapore
• Technology, Information and Internet
• 1 - 100 Employee

• Technology Operations

  • Oct 2016 - Mar 2018



JiffyShirts.com

• Canada
• Retail Apparel and Fashion
• 1 - 100 Employee

• Technology Operations

  • May 2015 - Mar 2018

  Responsible for managing and resolving the most challenging technical issues. This includes being the last point of escalation within the customer support. ● Take ownership of customer issues reported and see problems through to resolution ● Research, diagnose, troubleshoot and identify solutions to resolve customer issues ● Track issues through resolution and report periodically on status ● Help with setup test environments to reproduce problems ● Document findings in work tracking system and general insights in knowledge base ● Identify customer needs and to design & evaluate the best value­add warehouse automation solution ● Assist product developers in solution of complex installation problems ● Suggests product and/or support tool improvements to improve quality ● Participate in the implementation of continuous quality improvement processes and methodologies ● Facilitate the ongoing provision of new customers ● Setup of Zendesk triggers, automations, SLA & reports ● Handling support tickets from customers ● Work closely with development on bug fixes ● All other technical support issues for customer service team including equipment purchase and setup ● Liaison to Customers, Suppliers, Customer Service & Development Teams as well as CEO ● Travelled to Canada, USA, Thailand to resolve issues with internal and external team Show less



RAWRCorp

• Merida, Yucatán, Mexico

• Company Owner

  • Jan 2000 - Dec 2016

  Started when I was 13 years old at a low level offering computer support to friends and family. My addictive necessity of being on top of technology and learning about all of it made me escalate things fast. With all I learned and by giving a quality service with exceptional customer service I was able to generate a good customer base to make a living. My services started from end-user computer setup and support to networking and CCTV for small offices. With deep knowledge of Windows and MacOS and knowledge of Linux I provided quality services for a broad user base filling all their needs. Also provided services to a great amount of expats living in Merida, taking advantage of my level of English. Services provided include: - Computer Setup - Computer troubleshooting and support - Computer hardware repair - Custom computer building - Setup small networks, servers, NAS - Setup backup solutions - Setup and install CCTV / IP Cameras - Smartphone support - General technology support Show less



PoderPDA.com

• Mexico

• IT Support and Cellphone Support and Setup

  • Jan 2010 - Jan 2012

  PoderPDA is the first and most visited website about Technology and Mobile devices in all LatinAmerica. During my time with PoderPDA I was in charge of a service provided to our users to help setup their devices. We specifically focused on setting up CDMA devices with Mexican network parameters to get voice and data working on them. I also consulted them with IT related problems and support. PoderPDA is the first and most visited website about Technology and Mobile devices in all LatinAmerica. During my time with PoderPDA I was in charge of a service provided to our users to help setup their devices. We specifically focused on setting up CDMA devices with Mexican network parameters to get voice and data working on them. I also consulted them with IT related problems and support.



Renacimiento - Primary and Highscool

• Mérida Area, Mexico

• SysAdmin Manager

  • Aug 2009 - May 2010

  Renacimiento is a school based in Merida, Yucatán, Mexico. As a SysAdmin Manager I was in charge to troubleshoot any technical problem the school may had with computers setup, software, hardware, networking, and audiovisual systems. Renacimiento is a school based in Merida, Yucatán, Mexico. As a SysAdmin Manager I was in charge to troubleshoot any technical problem the school may had with computers setup, software, hardware, networking, and audiovisual systems.