Experience

Horizon Business Funding

• United States
• Financial Services
• 1 - 100 Employee

• Account Manager

  • Oct 2019 - Present



Essential Logistics LLC

• Houston, Texas Area

• hot shot driver

  • Apr 2018 - Mar 2019



Tomball Ford

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Service Advisor

  • Jul 2017 - Feb 2018

  Service writer in the service department responsible for greeting customers for appointments and drop off service needs for their vehicle, determining the issues associated with their vehicle at the time as well as possible future maintenance issues as scheduled by the manufacturer. Communicating with the customers, technicians and parts department to determine the needs, expectations and costs involved to repair the vehicle and to help coordinate the timeline for expediency to meet the customers needs. Working on a daily basis with extended warranty companies for approval of repairs, communicating any discrepancies with the customer and negotiating any possible wholesale pricing to benefit the customer. Telephone, as well as interpersonal etiquette, being an essential part of the interaction between customers, extended warranty companies, insurance companies, the dealership and management while keeping customer service as the prime focus. Researching for any possible discounts, rebates, recalls through Ford and other possible warranty sources that the customer is entitled to through purchased programs and assistance programs.

• New/Pre-Owned Automotive Sales

  • Jun 2014 - Jul 2017

  New and Pre-Owned Car/Truck/SUV sales representative responsible for individual sales, determining the best match of the customer’s needs, desires and affordability with the appropriate vehicle. Ensure proper paperwork is completed for Finance to expedite funding from banks. Evaluate trade vehicles for damage, condition, wear and tear, and determine market value of the vehicle. Research current trends on several vehicle brands and models to have adequate product knowledge for proper presentation of each type of vehicle in the product line. Work with each customer as an individual, seeking their personal preferences for safety, electronics, durability, seating and vehicle size. Conflict resolution, customer service and negotiation is a necessity.



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Manager

  • Mar 2012 - Jul 2013

  Responsible for up to 25 cashiers during a shift, all business center interactions, coin machine, self service registers, interactions with other departments from front end, end of day drawer pulls, customer service interactions as well as complaints, and conflict resolutions throughout the store. Schedule and maintain coverage for traffic periods to include requesting assistance from other departments throughout the store to expedite the customers needs. Assist in-house security and theft control to monitor potential store theft. Maintain a smooth transition for cashiers, customers, management and parking lot control to ensure safety measures are maintained at an optimal level. Critical thinking is a must to accommodate the changing nature of the retail business.



Total Pro Tech Pest Control

• Austin, Texas Area

• Owner/Partner/Operator

  • Aug 1990 - Apr 2006

  Partnered with the other owner, in charge of the day to day operations of the business. Designed and implemented training programs for all technicians, office personnel and vehicle maintenance programs. Established schedules to ensure all CEU’s for the technicians are maintained and properly documented to the State Pest Control Board for continued licensing for each technician and Certified Applicator. Established training schedule to stay abreast of changing regulations/chemical labeling for each chemical to be applied with the company. Worked with local radio stations for commercials to increase customer base and revenue. Contacted State, City and Nonprofit organizations to assist with critical cases of infestations for reduced cost or free services to prevent family separation due to health hazards. Instituted program for Single Mothers, Teachers and Widows for reduced cost/no cost treatments to prevent catastrophic damage, causing the loss of the home. Reconciled all chemical costs, office material costs and maintenance costs for the business. Customer service professional specializing in customer satisfaction, business satisfaction, customer recommendations and conflict resolution.



Total Pro Tech, Inc.

• Austin, Texas Area

• Owner/Partner/Operator

  • May 1987 - Aug 1990

  Partnered with the other owner, in charge of day to day operations of a Government Services Contracting business with contracts in three states. Contract interpretation, scheduling, supplies, contract disputes, with daily/weekly contact by phone with the Project Managers and GSA contracting officers. Monthly on-site visits to ensure collaboration and cooperation between Total Pro Tech, Inc and the GSA. Resolve any conflicts, disputes or potential changes in the contract, including further negotiations for changes for the continued smooth operation inside the bounds of the contract. Established all training schedules as well as all monthly, bi-monthly, quarterly, bi-annual and annual requirements within each contract.