Experience

Equis Financial

• United States
• Insurance
• 700 & Above Employee

• Life Insurance Agent

  • Aug 2022 - Present



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Business Operations Analyst

  • Aug 2020 - Aug 2022



Under Armour

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Kickoff Rookie Intern

  • Jul 2018 - Aug 2018

  - Completed Net Promoter Score (NPS) survey analysis project to evaluate trends and improve customer experience - Supplied data for audit by listening to phone recordings of customer service reps to identify breaches of confidentiality - Delivered project presentation to managers and VPs - Completed Net Promoter Score (NPS) survey analysis project to evaluate trends and improve customer experience - Supplied data for audit by listening to phone recordings of customer service reps to identify breaches of confidentiality - Delivered project presentation to managers and VPs



Travelers

• United States
• Insurance
• 700 & Above Employee

• Associate Account Manager Intern

  • Jun 2017 - Aug 2017

  - Gathered and analyzed data pulled from Transaction Manager Software to precisely identify training needs and trends - Researched property data to fill gaps in catastrophe data needed to adequately price and create benchmark premiums for property risks - Completed task transfers within Transaction Manager software to reflect changes in Account Manager agency assignments, and ensured that work was correctly reflected in Account Manager queues to drive compliance with deliverable due dates - Developed a presentation and agenda for customer experience quarterly meeting



Baltimore Youth Alliance, Inc

• Baltimore, Maryland

• Staff Specialist

  • Jun 2016 - Jul 2016

  - Maintained and updated record of student’s weekly progress and classroom attendance - Managed a database encompassing the demographics, attendance and performance for 150 students in the program - Completed and implemented supportive and clerical tasks for the Chief Operations Officer - Maintained and updated record of student’s weekly progress and classroom attendance - Managed a database encompassing the demographics, attendance and performance for 150 students in the program - Completed and implemented supportive and clerical tasks for the Chief Operations Officer



T. Rowe Price

• United States
• Financial Services
• 700 & Above Employee

• Senior Encounter Program

  • May 2016 - May 2016



5 Point Kenpo Karate

• Baltimore, Maryland

• Martial Arts Instructor

  • Oct 2015 - Dec 2015