Quality, Risk and Compliance Executive Manager

• May 2023 - Present

The role forms part of the executive leadership team and is a senior key point of contact with multiple layers of compliance and accountability within the Corporate Services Team. The role provides advice and support to ensure safety, risk and compliance is managed, and in advising of any non-compliance issues, including steps taken to address the issues identified. The position is responsible for management and operational oversight to achieve best practice in Risk Management, Governance and Compliance to meet legislative requirements in the areas of: NDIS, consumer engagement across all service delivery areas, Administration, Information Communication and Technology (ICT), Data, Privacy and Security, Occupational Health and Safety and Quality Assurance. Show less

Member Board of Directors

• Aug 2022 - Present

Board Subcommittee Member (Clinical Governance)

• Sep 2022 - Present

Manager Ambulance and Aeromedical Operations

• Aug 2022 - Jul 2023

Quality and Risk Manager

• May 2022 - Aug 2022

National Quality and Safety Program Manager

• Jan 2020 - May 2022

The role’s primary purpose is to establish and facilitate an organisational culture of quality improvement. Through the utilisation of the quality and assurance framework, my role required that I provide leadership in the development of a systematic organisation wide program of planning, measurement and evaluation of actions that enables the delivery of high-quality care across the national group. Current role responsibilities included ensuing compliance with the ACQS and NSQHS Accreditation standards across the organisation, implementation and monitoring of improvement actions, such as audits, reviews, clinical risk identification and mitigation, quality assurance measures and drills that result in improvements to client care, staff knowledge and the consumer experience. Show less

Consumer Partnership Manager (Acting)

• May 2021 - Nov 2021

Group Manager - Quality and Safety

• Mar 2020 - Nov 2020

Operating under the leadership and direction of the EGM Health Care; and National Medical and Nursing Directors, the role’s primary purpose was to establish and facilitate an organisational culture of quality improvement including but not limited to, improvement actions, such as audits, reviews, quality assurance measures and drills that result in improvements to client care, staff knowledge and the consumer experience. As a leader and senior position in the Silver Chain Group, the role collaborated with members of the extended leadership group and National Quality & Safety Collaborative to support the Board and the operational pursuit of the delivery of best care. The role included managing the national Quality and Safety team from a human resource perspective offering guidance and leadership to enhance the key performance indicators required of the team. Show less

Quality Manager

• Nov 2018 - Dec 2019

This autonomous role was responsible for compliance, quality, external stakeholder relationship management, clinical governance, and successful transitioning into the NDIS environment. This entailed managing organisation wide quality factors including compliance, governance and reporting through preparing, designing, and implementing robust cyclical audit programs, building accountability structures to manage organisational compliance, and creating effective quality management strategies. The role was relied upon in advising senior leadership teams in change management principles and strategies to support organisational objectives including partnerships with key internal and external stakeholders in achieving quality management outcomes and processes. Show less

Clinical Quality Manager

• Feb 2015 - Dec 2018

This autonomous role is responsible for compliance, quality, external stakeholder relationship management and complaints investigations across the state. My highlighted responsibilities include managing clinical incidents and complaints overseeing investigations to a high degree and presented to the Clinical Quality and Safety Committee, as well as to the Department of Health. Review, maintain and improve – in line with current research – all clinical practice guidelines and skills used across the state ambulance service. Implement processes and facilitate the ongoing execution and monitoring of the organisation-wide clinical quality improvement programs. Manage and maintain a high level of clinical quality through audits, compliance reports, and analysed activity with the consequence of constant improvement. Implementation of new policies, guidelines, and internationally - as well as nationally - accredited clinical practices. Show less

Paramedic

• Nov 2007 - Nov 2018

Engaged and operated a Metropolitan ambulance and rendered medical treatment to the sick and injured.Promoted to Industrial Paramedic.Provided preceptor service as an industrial Paramedic to: BHP Billiton Iron Ore Major Projects; Port Hedland; Sino Iron Magnetite Construction; Karratha; and, BHP Billiton Iron Ore Asset Development Projects; Pilbara.Ambulance Paramedic responding to 000 emergency calls and practicing within protocol.Flight Paramedic to BHP Pilbara operations.

Operations Manager (Acting)

• Jan 2017 - Dec 2017

During my employment, I was frequently requested to act in the position of operations manager - -Clinical Governance. Appointed by the Medical Director, these autonomous roles were responsible for leading and directing the clinical governance team, including supervision and guidance of the clinical support paramedic group, and ensuring compliance with business strategy and health department contractual obligations. Having management oversight of the clinical governance team and ensuring all office and related activities completed are at a high level of quality in a timely manner. Key aspects of the role included reviewing and developing new business opportunities, partnerships, and relationships to continue the growth of services and enhance stakeholder engagement. Show less

Clinical Support Paramedic

• Jun 2013 - Feb 2015

Operational Director

• Jan 2010 - Jan 2018

Emergency SA is pioneering the Emergency Medical Training arena and is the only company worldwide currently offering this specialised and totally revolutionary service. Individuals accepted into our internship are exposed to actual practical field work where they may gain invaluable experience that simply cannot be achieved by shadowing alone. Www.emergencysa.com Emergency SA is pioneering the Emergency Medical Training arena and is the only company worldwide currently offering this specialised and totally revolutionary service. Individuals accepted into our internship are exposed to actual practical field work where they may gain invaluable experience that simply cannot be achieved by shadowing alone. Www.emergencysa.com

Critical Care Paramedic / Flight Paramedic

• Mar 2000 - Nov 2007

After completion of the Advanced Life Support Paramedic Course (Certificate of Critical Care), promoted to shift manager.Alternating shifts in an autonomous role on a rapid response vehicle and the medical evacuation helicopter.

Regional Operations Manager

• Jun 2000 - Jun 2006

Founder and manager of the Southern Region George branch; after conducting months of research and business analysis without the company requesting.Region grew and an additional 2 bases were added to an ever successful profitable functioning portfolio.