Experience

Prowash Australia a division of DuBois Chemicals Australia

• Business Manager

  • Aug 2021 - Present

  Head of Sales, Marketing, Warehouse & Retail Distribution, Business Development, Product Innovation and the Management of in-house Service Technicians throughout Australia and New Zealand for Prowash, a part of the DuBois global group. Reporting directly to the CEO of DuBois Chemical's Australasia.

• Operations Manager

  • Oct 2020 - Aug 2021

  Prowash is Australia’s leading provider of commercial car wash equipment, service, parts and products. Part of the DuBois global chemical group Prowash wash founded on the values to deliver exceptional customer service and be at the forefront of technological advancements, we have become trusted partners to the industry.Over the years, we have pioneered with products such as laser washers, the iWash® Self Serve carwash system and iVac turbo vacuum cleaner. Now owned by the Dubois Group, one of America’s largest chemical technology companies, we combine our capabilities in car washing equipment. Chemistry and process technology to deliver market-leading product innovation.As the Operations Manager, I report into the CEO and manage ANZ operations. I lead the team including customer sales, technical specialists, warehousing, and marketing to deliver a proactive and consultative service to our customers. I work collaboratively with our distribution network to ensure they are supported to continue to exceed customer expectations.Bringing my depth of knowledge gained working for car wash operators, I understand the challenges and opportunities in the industry. Leveraging these experiences, I continually innovate to deliver better products and service to support our clients current and future business success.



JCB CEA

• Australia
• Machinery Manufacturing
• 1 - 100 Employee

• Area Manager

  • Sep 2019 - Oct 2020

  Working for the world’s premium heavy equipment manufacturer, I was responsible for business development; promoting and selling our materials handling product-line. Highly proactive and consultative, I partnered with customers to specify equipment in accordance with their functional requirements. My role involved:  Developing strategic sales plans  Making appointments and visiting new/existing customers  Understanding the customer & their functional requirements to specify equipment  Closing sales and managing the sales order process  Ongoing customer relationship management  Facilitating product demonstrations  Representing JCB CEA at trade shows and exhibitions  Reporting and administration



IMO Car Wash Group Ltd.

• United Kingdom
• Retail
• 1 - 100 Employee

• Network Operations Manager

  • Jul 2014 - Oct 2020

  I have full operational and P&L responsibility for 22 Australian sites as part of a global group with 1500 retail locations.This is a diverse role including operational management, engineering management, customer service management, fleet sales and marketing. Responsibilities include:• Developing strategic business plans• Leading regional managers, accounts / administration and engineering• Recruiting, training, mentoring and leading business franchisees and supporting their success• Business development, growing B2B sales• Key account management• Customer service management• Managing engineering and maintenance• Supporting new site development and managing product introduction• Managing business WHS and compliance• Managing promotional activities• Analysing business performance, developing business improvements• Overseeing procurement and logistics• Process improvement

• Regional Manager

  • Jul 2011 - Jul 2014

  In this role, I managed and opened 14 IMO sites across Australia as Regional Manager. I was responsible for ensuring all sites operate in accordance with IMO values of superior Operational Execution, Innovation, Intimacy and Price.Responsibilities included:• Recruiting, training and leading site operators, supporting high performance.• Managing equipment service and maintenance.• Managing network revenue, conducting P&L analysis.• Managing safety and compliance requirements for all sites.• Managing site launches,• Executing marketing and promotions to drive sales and loyalty.• Identifying and implementing operational and performance improvements.



Arc Car Center

• United Kingdom

• Operations Manager

  • May 2002 - Jul 2011

  ARC Car Centres, UK | 2002 to 2011 Business Owner | Operations Manager I started as a self-employed Franchisee for one car centre whilst completing my studies. After graduating I took on a second business and was then asked to take on a flagship site increasing my portfolio to three locations. Activities included: • Operational management of the centres, recruiting and training staff. • Developing sales and marketing strategies to grow revenue and attract new clients. • Managing all customer service activities to ensure loyalty and repeat business. • Managing budgets, P&L etc. to ensure profitability. • Identifying and implementing operational excellence initiatives.



Allseasons

• United States
• 1 - 100 Employee

• Director

  • Mar 2004 - Mar 2007

  Marquee Hire and Events Management, UK | 2004 to 2007 Director I established and grew this business taking it from a back-yard hiring business for private parties, to service a large commercial client base which included Manchester City Council and the Lions Club. My role included: • Researching the market developing business plans and sales and marketing strategies. • Providing quotes for customers, visiting commercial customers to assess sites and provide event solutions. • Sourcing products, attending trade shows, networking and negotiating prices. • Recruiting and leading teams, managing business compliance and safety requirements. • Managing all aspects of small business administration and book-keeping.



Tesco

• Jordan
• Business Supplies & Equipment
• 700 & Above Employee

• Manager

  • May 1995 - Aug 2001

  Tesco Supermarkets, UK | 1995 to 2001 Management Tesco is one of the UKs leading supermarkets, after starting as a general assistant I was successfully selected to join their management training program. This was an intense program of operational and business training in best practise retail and fresh foods management and provided the foundation for all my career achievements. Tesco Supermarkets, UK | 1995 to 2001 Management Tesco is one of the UKs leading supermarkets, after starting as a general assistant I was successfully selected to join their management training program. This was an intense program of operational and business training in best practise retail and fresh foods management and provided the foundation for all my career achievements.