Paul Donoghue
Business Development Representative at GreeneDesk | Digitization. Automation. Retention.- Claim this Profile
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Bio
Louise Bracey
Paul is one of the most passionate, dedicated, and hard working people I have had the pleasure to work with. He sincerely cares about the end to end experience for the customer, and being the true sales professional he is, he certainly has a flare for activities occuring at the pointy end of the funnel! I have worked with Paul on projects where he has introduced CRM systems, developed lead generation campaigns, and generally lead teams to greatness. He has a good balance of strategy and hands-on delivery as well as a good blend of soft skills and technical skills that make him a valuable addition to any team or business.
Mark Chang
Paul has been an inspiring leader and mentor for me, notably during my time working with him at Hawthorn Aquatic and Leisure Centre. Under his guidance, our membership services team overcame adversity working only out of a makeshift office (in a public library) to achieve an annual memberships budget within only the first 3 months. His work helped to create the foundation for a large and sustainable membership base, together with a high level of customer experience and member retention. He worked closely with myself and other team members, helping to teach us transferable sales skill sets, customer management software knowledge, as well as guide us in our careers. Following in my time with Paul, I have been able to use the training and guidance he set before me to achieve new heights in my own career. His kindness, patience, understanding and knowledge as both a leader and manager is invaluable - I’ve only known him to go on and continue to achieve great things in other similar roles within the customer experience, sales and leisure environment.
Louise Bracey
Paul is one of the most passionate, dedicated, and hard working people I have had the pleasure to work with. He sincerely cares about the end to end experience for the customer, and being the true sales professional he is, he certainly has a flare for activities occuring at the pointy end of the funnel! I have worked with Paul on projects where he has introduced CRM systems, developed lead generation campaigns, and generally lead teams to greatness. He has a good balance of strategy and hands-on delivery as well as a good blend of soft skills and technical skills that make him a valuable addition to any team or business.
Mark Chang
Paul has been an inspiring leader and mentor for me, notably during my time working with him at Hawthorn Aquatic and Leisure Centre. Under his guidance, our membership services team overcame adversity working only out of a makeshift office (in a public library) to achieve an annual memberships budget within only the first 3 months. His work helped to create the foundation for a large and sustainable membership base, together with a high level of customer experience and member retention. He worked closely with myself and other team members, helping to teach us transferable sales skill sets, customer management software knowledge, as well as guide us in our careers. Following in my time with Paul, I have been able to use the training and guidance he set before me to achieve new heights in my own career. His kindness, patience, understanding and knowledge as both a leader and manager is invaluable - I’ve only known him to go on and continue to achieve great things in other similar roles within the customer experience, sales and leisure environment.
Louise Bracey
Paul is one of the most passionate, dedicated, and hard working people I have had the pleasure to work with. He sincerely cares about the end to end experience for the customer, and being the true sales professional he is, he certainly has a flare for activities occuring at the pointy end of the funnel! I have worked with Paul on projects where he has introduced CRM systems, developed lead generation campaigns, and generally lead teams to greatness. He has a good balance of strategy and hands-on delivery as well as a good blend of soft skills and technical skills that make him a valuable addition to any team or business.
Mark Chang
Paul has been an inspiring leader and mentor for me, notably during my time working with him at Hawthorn Aquatic and Leisure Centre. Under his guidance, our membership services team overcame adversity working only out of a makeshift office (in a public library) to achieve an annual memberships budget within only the first 3 months. His work helped to create the foundation for a large and sustainable membership base, together with a high level of customer experience and member retention. He worked closely with myself and other team members, helping to teach us transferable sales skill sets, customer management software knowledge, as well as guide us in our careers. Following in my time with Paul, I have been able to use the training and guidance he set before me to achieve new heights in my own career. His kindness, patience, understanding and knowledge as both a leader and manager is invaluable - I’ve only known him to go on and continue to achieve great things in other similar roles within the customer experience, sales and leisure environment.
Louise Bracey
Paul is one of the most passionate, dedicated, and hard working people I have had the pleasure to work with. He sincerely cares about the end to end experience for the customer, and being the true sales professional he is, he certainly has a flare for activities occuring at the pointy end of the funnel! I have worked with Paul on projects where he has introduced CRM systems, developed lead generation campaigns, and generally lead teams to greatness. He has a good balance of strategy and hands-on delivery as well as a good blend of soft skills and technical skills that make him a valuable addition to any team or business.
Mark Chang
Paul has been an inspiring leader and mentor for me, notably during my time working with him at Hawthorn Aquatic and Leisure Centre. Under his guidance, our membership services team overcame adversity working only out of a makeshift office (in a public library) to achieve an annual memberships budget within only the first 3 months. His work helped to create the foundation for a large and sustainable membership base, together with a high level of customer experience and member retention. He worked closely with myself and other team members, helping to teach us transferable sales skill sets, customer management software knowledge, as well as guide us in our careers. Following in my time with Paul, I have been able to use the training and guidance he set before me to achieve new heights in my own career. His kindness, patience, understanding and knowledge as both a leader and manager is invaluable - I’ve only known him to go on and continue to achieve great things in other similar roles within the customer experience, sales and leisure environment.
Experience
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GreeneDesk | Digitization. Automation. Retention.
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Australia
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Technology, Information and Internet
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1 - 100 Employee
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Business Development Representative
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Nov 2022 - Present
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Aligned Leisure
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Australia
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Recreational Facilities
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100 - 200 Employee
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Head of Stadiums
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Jun 2020 - May 2022
Head of Stadiums for the Nillumbik Leisure Facilities* including the day to day management of the Diamond Valley Sports & Fitness Centre. The key focus of the role is to increase stadium participation and revenue, develop relationships with user groups and stakeholders and contribute to the senior leadership group.*Diamond Valley Sports & Fitness Centre.*Community Bank Stadium.*Eltham Leisure Centre.*Diamond Creek Community Centre.*Hurstbridge Stadium. Head of Stadiums for the Nillumbik Leisure Facilities* including the day to day management of the Diamond Valley Sports & Fitness Centre. The key focus of the role is to increase stadium participation and revenue, develop relationships with user groups and stakeholders and contribute to the senior leadership group.*Diamond Valley Sports & Fitness Centre.*Community Bank Stadium.*Eltham Leisure Centre.*Diamond Creek Community Centre.*Hurstbridge Stadium.
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Clublinks Pty Ltd
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Australia
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Recreational Facilities
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1 - 100 Employee
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Operations Manager - Diamond Valley Sports & Fitness Centre
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Jul 2019 - Apr 2020
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GreeneDesk | Digitization. Automation. Retention.
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Australia
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Technology, Information and Internet
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1 - 100 Employee
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Business Development Manager
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Jul 2017 - Jul 2019
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YMCA Victoria
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Australia
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Non-profit Organizations
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700 & Above Employee
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Sales Manager, YMCA Childrens Programs (Secondment)
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Oct 2016 - Jul 2017
Sales Manager role (secondment) to support the opening of 5 new Early Learning facilities throughout the pre-sale and opening phase of operations.* Ave occupancy growth across the cluster from <10% to >50%* Implementation of a Early Learning Sector Sales CRM.* Development of lead generation and sales strategies and tactics.* Leading a team of enrolment consultants.* Provision of training & coaching.
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Sales & Membership Manager
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Jan 2014 - Jul 2017
Provided Sales Leadership and Management for the Metro East Loddon Mallee (MELM) region of YMCA Victoria, comprising of 14 Recreation facilities. * Developing, implementing and evaluating strategies to increase membership performance.* Implementation of a region wide Sales CRM.* Analysis of facility learning & development needs.* Develop and deliver high quality, outcome focused training in sales and retention.* A member of the Frontline Action Team * Monitor, analyse and report on membership related KPI's.* Assist the Marketing Manager with acquisition & retention strategies
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Centre Manager - YMCA Monash (Secondment)
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Oct 2014 - Jun 2015
In the 8 month period as manager achievements included:* Attendance increased by 30% on the previous year* 35% increase in memberships YTD.* Re-modelled club layout, new equipment offering.* Introduced new programming initiatives.* Delivered successful events.* Introduced new membership structure.* Introduced new branding/advertising initiatives.
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Manager - Balwyn Precinct
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Jan 2013 - Dec 2013
Managing the Balwyn Leisure Centre & Boorondara Sports Complex.• Achieving local/organizational targets.• Centre operation responsibilities.• Meeting contract requirements.• Maximising participation in programs and services.• Development and implementation of annual business plan.• Implementation of YMCA best practice.• Active involvement in networks.• Human resource management.• Financial management.• Risk management.• Payroll.• Marketing and communications.• Fundraising, community strengthening.• Operations.
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Belgravia Leisure
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Australia
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Recreational Facilities
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300 - 400 Employee
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Sales & Marketing Manager, WaterMarc
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Feb 2012 - Jan 2013
Employed as Sales & Marketing Manager for the pre-sale and the opening stanza of the $42M WaterMarc development in the city of Banyule.• New business generation from internal and external leads.• Formulate, support and participate in facility promotional activities.• Development of key partnerships and networks in the business, community and sporting sectors.• Development of key performance indicators for sales team.• Manage team sales activity through team and individual meetings.• Provide daily reports on sales and financial performance.• Train, support & motivate sales team (up to 5 F/T) in the achievement of team targets.• Monitor and evaluate marketing campaigns.• Contributing to team performance with individual sales.
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Banyule City Council
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Australia
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Government Administration
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300 - 400 Employee
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Assistant Manager, Banyule Leisure Facility Management
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2009 - 2011
Banyule Leisure Facility Management, an internal business unit of Banyule City Council responsible for the operation of the Ivanhoe Aquatic & Leisure Centre, Olympic Leisure Centre & Banyule Netball Stadium.• Leadership and management of BLFM staff.• Development and implementation of the annual business plan.• Preparation and management of financial budgets.• Development and monitoring of key performance indicators.• Membership and programming initiatives to meet targets.• Development and implementation of business development strategies including events and promotional activities.• Direct Coordination of Duty Management and Membership Services teams and associated activities such as: recruitment, training, staff rosters, procedures and systems.• Management of major projects and purchases.• Undertake staff appraisals and performance improvement meetings. • Undertaking other duties such as Duty Management & Frontline duties.
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Health & Fitness Coordinator
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2003 - 2008
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Education
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2011 - 2012
La Trobe University
Graduate Certificate of Business Administration, Business Administration and Management, General -
2010 - 2011
Leadership Management Australia (LMA)
Certificate III in Frontline Management, Success Strategies for Team Leaders and Supervisors -
2007 - 2007
NMIT
Diploma of Business - Frontline Management -
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lakeside secondary college
Community
