Technical Consultant

• Jul 2022 - Present

IT Operations Manager

• May 2018 - Jul 2022

Infrastructure Engineer

• Jul 2016 - May 2018

Maintaining a stable and well performing network infrastructure and taking on projects to improve the performance of the IT platform and continually increase overall functionality across 2 physical sites. The systems I am responsible for include VMware vSphere, HP StoreVirtual SAN, Mitel VoIP, Syteline ERP, Kaspersky Security Centre 10, Veeam Backup and Replication, Network Hardware, Client and Server Operating Systems and applications.

Network Technician

• Oct 2007 - Jul 2016

Wide range of tasks from network design and maintenance through to user support. Responsible for the design, implementation and management of our VMware virtual infrastructure, data backups, disaster recovery planning, Active Directory and hardware deployments.

IT Help Desk Technician

• Jan 2006 - Oct 2007

First line IT support for a population of around 200 users

Customer Service Representative

• Aug 2005 - Dec 2005

Monitoring bank accounts and making telephone calls to customers to discuss any issues. Quickly realised this was not my cup of tea! Monitoring bank accounts and making telephone calls to customers to discuss any issues. Quickly realised this was not my cup of tea!

Bar Supervisor

• 2004 - 2005

Shift supervision including customer service in a busy bar environment. Often necessary to deal with customers in stressful situations caused by flight nerves / delays etc.Responsible for maintaining stock levels and managing stock rotation. Also gained experience of cellar management.

Customer Service Representative

• 2001 - 2004

Catering for the needs of VIP travellers in the SSP Executive Lounge.Table clearing / dishwashing in the bar