Experience

ecoWise

• Design Services
• 1 - 100 Employee

• IT Support Engineer

  • Feb 2023 - Present

  Desktop Support Desktop Support



Introspec Systems / PC Computers

• Self Employed

  • May 2020 - Feb 2023

  Helping to reduce the cost and burden of your information and communication technology. Our proactive solutions increase your business productivity with better stability, performance, and security across all technologies and platforms. PC Computer Repairs and Training • Windows and Office Installations • New and Custom PC and Hardware Sales • Networking Support (Wired & Wireless) • Desktop, Laptop, CCTV, Home Theatre • Internet setup and Security • Graphic Design and Computer Classes • Office / Home Support • Backup and Recovery Solutions • IQ retail POS systems For after hour support @ normal rates, quality service and superb workmanship guaranteed.


Pepsico (24 Seven 365 IT Company)
• Project Engineer

  • Aug 2022 - Oct 2022


DigiCert, Inc.

• United States

• PKI Support Engineer (EMEA)

  • Aug 2019 - Apr 2020

  As the first engineer to be promoted in our technical team, I took on the responsibility to support PKI Infrastructure to the European regions. The position was a challenge as I had just learned a new technology and had to deal with IT Directors, Administrators and IT Engineers to assist in rolling out a new branded PKI solution as DigiCert took over from Symantec. This role was purely technical and dealt with every Server Technology whether cloud based or onsite. I dealt with major organizations such as ABSA, FBI, US and European governments as first contact for any Severity 1 issues.



Symantec

• United States
• Software Development
• 700 & Above Employee

• Technical Support Analyst (US)

  • Nov 2016 - Apr 2020

  I joined as one of four engineers to kick-start the technical team for South Africa for the website security division for Symantec. We worked US business hours providing support for the entire region alongside an American team. Our ability to hit the ground running and providing stellar support enabled us to grow the team to 16 engineers in the space of 8 months. I received the highest award for customer service for 8 months in a row, supporting the installation of SSL certificates on Windows, Apache and Tomcat Servers. I assisted with mentoring, screening and training the new starters.



IT Lab

• Tunisia
• Non-profit Organizations
• 1 - 100 Employee

• 2nd Line Support Engineer

  • Oct 2014 - Nov 2016

  I joined as a 2nd level engineer and later was assigned to a client specific role where I worked with 6 engineers providing support to Cambian Group which had healthcare facilities all over the UK consisting of just over 10 000 users. I oversaw the workload delegating work to colleagues and reported to the Senior Service Delivery Manager. I joined as a 2nd level engineer and later was assigned to a client specific role where I worked with 6 engineers providing support to Cambian Group which had healthcare facilities all over the UK consisting of just over 10 000 users. I oversaw the workload delegating work to colleagues and reported to the Senior Service Delivery Manager.



Complete Office Solutions, Inc.

• Retail

• Senior Technical Support Engineer

  • Sep 2013 - Sep 2014

  Retail role that provided support to small businesses/ home users and estates. I joined Complete Office Solutions because of proximity to home and provided a competitive salary. Unfortunately, I did not agree with the Owner’s management style and decided to resign. Positives taken away was that I learnt how to separate business and personal emotion, technically I learnt all there is to know about CCTV, Wireless and Networked systems. From a sales perspective I was introduced to wide variety of products and how to probe customers for what they really need and assist with the selling and implementation thereafter.



Enhanced

• Australia
• Professional Training and Coaching

• Senior IT Technician

  • Feb 2011 - Aug 2013

  Started off working as a workshop engineer, progressed to onsite engineer for the Village and Life group later becoming their IT Manager. I then moved to another contract role at Newlands Hotel to support and maintain all their systems. I gained experience in networking, working in a data centre and time management. I worked mostly independently. Started off working as a workshop engineer, progressed to onsite engineer for the Village and Life group later becoming their IT Manager. I then moved to another contract role at Newlands Hotel to support and maintain all their systems. I gained experience in networking, working in a data centre and time management. I worked mostly independently.



Itblue Solutions Pty Ltd

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Technical Support Engineer

  • Feb 2006 - May 2008

  Junior -> Senior Engineer – I joined the company as a junior Technician, within 10 months I was promoted to work alongside one of the 3 directors, Barend. We support a large number of clients running on different platforms. Simonsvlei was a memorable client due to supporting a production line as well as all Servers and Network devices. My main role was to maintain servers, troubleshoot advanced problems, and maintain a high standard of customer satisfaction. I was also responsible for training and mentoring junior technicians. This role was my first introduction to working with all Windows and Mac Operating systems as we supported the likes of the Stellenbosch Academy of Photography where we cross plat-formed Macs to run on a Windows AD