Paul Crump
Digital Services Manager at BCHA- Claim this Profile
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Bio
Clare Lang
Having worked with Paul over the course of about 4 years, it’s fair to say he is a great colleague and comes highly recommended. Paul is professional, hardworking, diligent and thoughtful. He takes the time to understand the bigger picture and is very happy to share his knowledge and experience to help others.
Clive Benham
Paul joined my team on secondment in 2021; he provided oversight of technology risks, including the complex separation of our divested International business. Paul immediately came up to speed and started adding value in his new ‘second line’ role. He established strong relationships with stakeholders and could be relied on for delivery.
Clare Lang
Having worked with Paul over the course of about 4 years, it’s fair to say he is a great colleague and comes highly recommended. Paul is professional, hardworking, diligent and thoughtful. He takes the time to understand the bigger picture and is very happy to share his knowledge and experience to help others.
Clive Benham
Paul joined my team on secondment in 2021; he provided oversight of technology risks, including the complex separation of our divested International business. Paul immediately came up to speed and started adding value in his new ‘second line’ role. He established strong relationships with stakeholders and could be relied on for delivery.
Clare Lang
Having worked with Paul over the course of about 4 years, it’s fair to say he is a great colleague and comes highly recommended. Paul is professional, hardworking, diligent and thoughtful. He takes the time to understand the bigger picture and is very happy to share his knowledge and experience to help others.
Clive Benham
Paul joined my team on secondment in 2021; he provided oversight of technology risks, including the complex separation of our divested International business. Paul immediately came up to speed and started adding value in his new ‘second line’ role. He established strong relationships with stakeholders and could be relied on for delivery.
Clare Lang
Having worked with Paul over the course of about 4 years, it’s fair to say he is a great colleague and comes highly recommended. Paul is professional, hardworking, diligent and thoughtful. He takes the time to understand the bigger picture and is very happy to share his knowledge and experience to help others.
Clive Benham
Paul joined my team on secondment in 2021; he provided oversight of technology risks, including the complex separation of our divested International business. Paul immediately came up to speed and started adding value in his new ‘second line’ role. He established strong relationships with stakeholders and could be relied on for delivery.
Credentials
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ITIL 4 Strategist - Direct, Plan and Improve
AXELOS Global Best PracticeMar, 2022- Nov, 2024
Experience
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BCHA
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United Kingdom
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Non-profit Organizations
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100 - 200 Employee
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Digital Services Manager
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Jan 2023 - Present
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Quilter
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United Kingdom
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Financial Services
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700 & Above Employee
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IT Service Management, Risk and Programme Delivery
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Jan 2012 - Oct 2021
Head of Service Strategy, Design and Assurance • Shaped, led, managed, delivered and reported on ITSM practices and associated policies, standards, plans, statuses and risks. • Recruited, directed, managed, coached and developed teams and individuals of technical, managerial and specialist calibre. These included Programme and Project Managers, Programme Test Managers, Test Managers, Environment Managers, Release & Implementation Managers, Test Assurance Managers and individuals skilled in all Service Management disciplines and practices including Change Enablement, Incident & Problem Management, Configration Management, Service Assurance, Service Level Management, Risk Management and Business Continuity. • Guided, influenced, promoted and supported highly successful transformational changes to IT Service Management practices underpinning organisational and technology strategies. • Deputised for Head of Technical Risk; providing oversight and challenge to IT exec and presenting own reports to Quilter Board and Quilter Risk Committee regarding major technology developments. Head of Delivery Assurance Head of Testing, Release Management and QA Finance and Risk Programme Manager Organisation previously known as Skandia (2012-2015) and Old Mutual Wealth (2015-2018) Show less
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Zurich Insurance
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Switzerland
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Insurance
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700 & Above Employee
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Contract Programme Manager
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Mar 2008 - Dec 2011
Finance Transformation Programme Manager • Managed and delivered four significant Regulatory and Group Compliance Policy projects whilst also directing 37 comprehensive major impact assessments for new Regulations from the FSA, HMRC, The Pensions Regulator and US Securities Exchange Commission (‘SEC’). Finance Transformation Programme Manager • Managed and delivered four significant Regulatory and Group Compliance Policy projects whilst also directing 37 comprehensive major impact assessments for new Regulations from the FSA, HMRC, The Pensions Regulator and US Securities Exchange Commission (‘SEC’).
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Halifax
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Banking
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700 & Above Employee
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Senior Release Manager
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Apr 2007 - Mar 2008
Senior Release Manager Senior Release Manager
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AXA
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France
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Insurance
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700 & Above Employee
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Contract Project Manager
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Apr 2006 - Apr 2007
Project Manager Test Manager Project Manager Test Manager
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Ecclesiastical Insurance UK
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United Kingdom
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Insurance
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500 - 600 Employee
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Contract Programme Manager
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Jan 2004 - Apr 2006
Finance Transformation Change Programme Manager Finance Transformation Change Programme Manager
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AMP
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Australia
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Financial Services
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700 & Above Employee
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Contract Project Manager
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Jun 1999 - Jul 2003
Project Manager Implementation Manager Service Transition Manager Project Manager Implementation Manager Service Transition Manager
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Swiss Re
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Switzerland
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Insurance
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700 & Above Employee
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Service Delivery and IT Operations Manager
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Aug 1996 - Jun 1999
IT Service Delivery & Operations Manager IT Operations Manager Senior IT Operations Analyst Production Analyst IT Service Delivery & Operations Manager IT Operations Manager Senior IT Operations Analyst Production Analyst
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Community
