Experience

Stewart Travel Group

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Travel Expert

  • Feb 2023 - Present

  Glasgow, Scotland, United Kingdom



Wescot Credit Services Limited

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Customer Consultant

  • Oct 2020 - Jan 2023

  Kingston upon Hull, England, United Kingdom



Sensée

• United Kingdom
• Outsourcing/Offshoring
• 200 - 300 Employee

• Home-based Customer Service Advisor

  • May 2020 - Oct 2020

  Hull, England, United Kingdom



Scott Dunn

• United Kingdom
• Leisure, Travel & Tourism
• 200 - 300 Employee

• North America Specialist

  • Oct 2018 - Sep 2020

  London, United Kingdom Designing and implementing exceptional itineraries for bespoke clients specifically for North America. • Ensuring enduring customer care long after an expedition has finished. • Coordinating and managing supplier reconnaissance visits, in order to remain the primary choice in a competitive market.



Canadian Affair

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Reservations Agent

  • May 2017 - Aug 2018

  London, United Kingdom • Consistent top quartile performer for UK’s largest Canada Specialist • High end product assurance, regularly coordinating expeditions in country. • Consistently outperform targets for both sales and profits.



Skiworld Ltd

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Sales Advisor

  • Sep 2016 - Apr 2017

  London, United Kingdom Coordinate all sales enquiries, ensuring the most suitable team was tasked to assist with client requirements. • Ensure the highest standards of customer care was upheld amongst my team. •Consistently outperform sales targets. • Maintained the highest standard of product knowledge for all programmes, including our chalets, self-catering and hotel accommodation. Regularly provided novel initiatives to constantly improve the experience of our customers. • Responsible… Show more Coordinate all sales enquiries, ensuring the most suitable team was tasked to assist with client requirements. • Ensure the highest standards of customer care was upheld amongst my team. •Consistently outperform sales targets. • Maintained the highest standard of product knowledge for all programmes, including our chalets, self-catering and hotel accommodation. Regularly provided novel initiatives to constantly improve the experience of our customers. • Responsible for making proactive sales calls to previous clients from our database with the objective of re-booking the client and booking enhancements Show less



Workaseason

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Chalet Host

  • Nov 2015 - Apr 2016

  Meribel Worked as a host in a 5* property, responsible for all aspects of cooking for a minimum of 12 pax. In addition I ran the weekly stock and order checks, ensuring that the company overheads met the high standards that the competitive market demanded. Time management, interpersonal skills and problem solving were all essential qualities for this role.



Cranmore

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• ICT Support Assistant

  • Nov 2015 - Nov 2015

  Cranmore School SME for first line support from the ICT support help desk. I dealt with all software and computer hardware issues in a 400+ independent school, liaising daily with teachers and contractors to ensure the optimal server performance.



Camp Canada

• Canada
• Staffing and Recruiting
• 1 - 100 Employee

• Camp Counselor

  • May 2015 - Oct 2015

  Calgary, Canada Area Working at Camp Impeesa, one of Canada's premier Scout camps situated in the beautiful foothills of southern Alberta's Rocky Mountains. My main role as a Camp Counselor consistedof the following: Supervise all assigned aspects of the campers’ daily routine. Lead all activities encouraging campers to participate. Assist in teaching or leading an activity, as assigned Learn the interests, fears and motivations of each camper Inventively solve any problems that arose for our… Show more Working at Camp Impeesa, one of Canada's premier Scout camps situated in the beautiful foothills of southern Alberta's Rocky Mountains. My main role as a Camp Counselor consistedof the following: Supervise all assigned aspects of the campers’ daily routine. Lead all activities encouraging campers to participate. Assist in teaching or leading an activity, as assigned Learn the interests, fears and motivations of each camper Inventively solve any problems that arose for our customers Show less



Workaseason

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Chalet Assistant

  • Dec 2014 - Apr 2015

  Tignes Worked as a host in a 5* property, responsible for all aspects of cooking for a minimum of 20 pax. Time management, interpersonal skills and problem solving were all essential qualities for this role. A strong focus on delivering outstanding customer service and the platinum product.



Inghams

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Hotel Assistant

  • Jun 2014 - Sep 2014

  Hinterglemm My main roles involved working in the Hotel Restaurant and working as part of a strong Housekeeping team. A strong focus on customer service and maintaining high company standards.



Inghams

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Hotel Assistant

  • Dec 2013 - Apr 2014

  Hotel De Verbier My role here involved working in the restaurant and working as part of a strong housekeeping team. The hotel team took the hotel from eleventh position to first in Verbier on TripAdvisor.



Cranmore School

• Database Manager and Accounts Assistant

  • Sep 2012 - Oct 2013

  Cranmore School I managed all aspects of the ISAMS database including necessary staff training for 70+ colleagues who used its applications. I also provided administrative support in the Accounts Department dealing with the purchase ledger.



Volunteering Matters

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Camp Leader

  • Jul 2012 - Jul 2013

  Volunteering in Canterbury, Somerset & Southwark. I successfully led a group of European students in a Cathedral restoration programme. The structure of the programme was to promote international volunteer services and to assist communities that required restoration work.



Cherry Trees

• Care Assistant

  • Jul 2010 - Feb 2012

  I worked at the Cherry Trees respite care home in Surrey which supports children suffering from severe disabilities. I helped with every aspect of the children’s care from meal times to the supervised days out.



Knight Frank

• United Kingdom
• Real Estate
• 700 & Above Employee

• Work Experience

  • 2012 - 2012

  I successfully completed work experience with Knight Frank at their Head Office in London. In addition to aiding the smooth running of office engagements, my role was to accompany senior negotiators on property viewings.