Paul Cole
Customer Success Manager at Sopro- Claim this Profile
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Bio
Srinath Panchavati
I worked with Paul at It's Just Cricket when he was the owner/manager of the 'Platinum Lounge' in London. I learnt a great deal from him during my short stint at IJC. His ability to manage multiple things at IJC viz., digital marketing, creation of YouTube videos for his very popular channel, managing schedules, customer engagement and many more, was noteworthy. I noticed that he was also adept with social media management; his posts for the IJC handles usually garnered many eyeballs and likes. I enjoyed witnessing his unique nonchalant way of dealing with customers which you might find recommended in management books; it was to let the customer be, choose and decide for themselves and only interfere if they asked for help. I enjoyed my time at IJC and loved working alongside Paul!
Srinath Panchavati
I worked with Paul at It's Just Cricket when he was the owner/manager of the 'Platinum Lounge' in London. I learnt a great deal from him during my short stint at IJC. His ability to manage multiple things at IJC viz., digital marketing, creation of YouTube videos for his very popular channel, managing schedules, customer engagement and many more, was noteworthy. I noticed that he was also adept with social media management; his posts for the IJC handles usually garnered many eyeballs and likes. I enjoyed witnessing his unique nonchalant way of dealing with customers which you might find recommended in management books; it was to let the customer be, choose and decide for themselves and only interfere if they asked for help. I enjoyed my time at IJC and loved working alongside Paul!
Srinath Panchavati
I worked with Paul at It's Just Cricket when he was the owner/manager of the 'Platinum Lounge' in London. I learnt a great deal from him during my short stint at IJC. His ability to manage multiple things at IJC viz., digital marketing, creation of YouTube videos for his very popular channel, managing schedules, customer engagement and many more, was noteworthy. I noticed that he was also adept with social media management; his posts for the IJC handles usually garnered many eyeballs and likes. I enjoyed witnessing his unique nonchalant way of dealing with customers which you might find recommended in management books; it was to let the customer be, choose and decide for themselves and only interfere if they asked for help. I enjoyed my time at IJC and loved working alongside Paul!
Srinath Panchavati
I worked with Paul at It's Just Cricket when he was the owner/manager of the 'Platinum Lounge' in London. I learnt a great deal from him during my short stint at IJC. His ability to manage multiple things at IJC viz., digital marketing, creation of YouTube videos for his very popular channel, managing schedules, customer engagement and many more, was noteworthy. I noticed that he was also adept with social media management; his posts for the IJC handles usually garnered many eyeballs and likes. I enjoyed witnessing his unique nonchalant way of dealing with customers which you might find recommended in management books; it was to let the customer be, choose and decide for themselves and only interfere if they asked for help. I enjoyed my time at IJC and loved working alongside Paul!
Experience
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Sopro
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United Kingdom
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Marketing Services
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200 - 300 Employee
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Customer Success Manager
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Jan 2023 - Present
Sopro is a sales engagement platform, run by outreach experts. We source your ideal prospects, engage them with personalised emails and connect them directly to you when they are ready to talk business. The service is reliable, scalable and fully compliant. Our dedicated team build and continually improve your campaign, so your sales team can pick up the leads and sell. Headquartered in Brighton, with offices in London, Skopje, Miami, and Dubai, we’ve been helping businesses sell more since 2015. We now deliver award-winning prospecting campaigns for 600 businesses, from local start-ups to multinational enterprises.
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Cricket Properties Ltd
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United Kingdom
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Spectator Sports
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1 - 100 Employee
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E-Commerce Manager - Wisden
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Feb 2022 - Oct 2022
Managed and owned digital marketing, finance and operations for the Wisden shop. Helped double e-commerce revenue through personalised email marketing, forming strategic partnerships, improving SEO, UX and CRO and expanding the company's inventory of cricket gifts by sourcing and launching new products and introducing new drop-ship partnerships with various suppliers. Managed and owned digital marketing, finance and operations for the Wisden shop. Helped double e-commerce revenue through personalised email marketing, forming strategic partnerships, improving SEO, UX and CRO and expanding the company's inventory of cricket gifts by sourcing and launching new products and introducing new drop-ship partnerships with various suppliers.
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Pachamama Ltd
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United Kingdom
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Wholesale
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1 - 100 Employee
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E-Commerce Manager
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Jul 2021 - Feb 2022
100% wool clothing and accessories, designed in London, handmade in the mountains of Nepal, and fairly traded since 1990. Pachamama is a member of the BAFTS (the British Association for Fair Trade Shops and Suppliers). I managed e-commerce marketing and operations for both retail and wholesale customers. 100% wool clothing and accessories, designed in London, handmade in the mountains of Nepal, and fairly traded since 1990. Pachamama is a member of the BAFTS (the British Association for Fair Trade Shops and Suppliers). I managed e-commerce marketing and operations for both retail and wholesale customers.
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It's Just Cricket
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United Kingdom
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Sporting Goods Manufacturing
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1 - 100 Employee
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Founder & Director
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Sep 2011 - Nov 2021
Owner and Founder of cricket specialist retailer, It's Just Cricket Ltd. Started the company from scratch! Known as 'The Genuine All-Rounder for Amateur Cricketers', It's Just Cricket was unique in that it was 100% dedicated to serving recreational cricketers. Other popular USPs included our YouTube product reviews: http://www.youtube.com/itsjustcricket, a hand 'Knocking-In' Service, a trade-in service and the 'Club Commission' scheme. Owner and Founder of cricket specialist retailer, It's Just Cricket Ltd. Started the company from scratch! Known as 'The Genuine All-Rounder for Amateur Cricketers', It's Just Cricket was unique in that it was 100% dedicated to serving recreational cricketers. Other popular USPs included our YouTube product reviews: http://www.youtube.com/itsjustcricket, a hand 'Knocking-In' Service, a trade-in service and the 'Club Commission' scheme.
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Nineteen Group
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United Kingdom
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Events Services
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1 - 100 Employee
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Freelance Key Account Manager
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May 2016 - Oct 2017
Part-Time Freelance sales on the HM Government backed UK Security Expo 2016 and 2017, http://www.uksecurityexpo.com Focussing on cherry picked market sectors and former clients that I know best from my Counter Terror Expo days, and drawing from my experience on that award winning show, I try to pass on some pearls of wisdom and sales strategies too! Part-Time Freelance sales on the HM Government backed UK Security Expo 2016 and 2017, http://www.uksecurityexpo.com Focussing on cherry picked market sectors and former clients that I know best from my Counter Terror Expo days, and drawing from my experience on that award winning show, I try to pass on some pearls of wisdom and sales strategies too!
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Intersec
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London, United Kingdom
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Advertising Sales Consultant
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Sep 2012 - Feb 2013
Part-Time Advertising Sales to former clients and familiar companies in the international security and counter terrorism sectors. Part-Time Advertising Sales to former clients and familiar companies in the international security and counter terrorism sectors.
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Counter Terror Expo - Niche Events
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Events Services
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1 - 100 Employee
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Sales Manager
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Feb 2008 - Dec 2010
Sold exhibition stand space to manufacturers, suppliers and integrators of specialist security/counter terrorism solutions. Also worked on Niche Events's other flagship security show, Transport Security Expo, in a similar role. The clientele included global manufacturers of x-ray, metal & explosives detection and CCTV systems. Sold exhibition stand space to manufacturers, suppliers and integrators of specialist security/counter terrorism solutions. Also worked on Niche Events's other flagship security show, Transport Security Expo, in a similar role. The clientele included global manufacturers of x-ray, metal & explosives detection and CCTV systems.
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SPG Media
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Media Production
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1 - 100 Employee
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Delegate Sales Executive
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Jul 2007 - Jan 2008
Sold conference passes to global Managers, VPs and Directors in the Pharmaceuticals and Telecoms industries. Sold conference passes to global Managers, VPs and Directors in the Pharmaceuticals and Telecoms industries.
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Education
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University of Durham
Philosophy, 2:1