Paul Cater
Head of Delivery at ClearCourse- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Connon MacRae
I've had the pleasure of working with Paul for many years. Paul was instrumental in taking ITIL practices to the Product Support Group and has a really solid understanding of the importance of quality and and reliability for critical services but also where compromised needed be made to ensure delivery. He always acts with the best interests of Fans and Clients. He bravely calls out where he can see shortcomings in strategy or process without concern for himself but always for the wider organisation. The last number of years have seen a huge change at Ticketmaster. Paul has shown that he can adapt and flex with those changes. If you want someone who is principled but can demonstrate change and a desire to adapt then you will find those things in Paul. That . . . . and a love of 80's rock music.
Sergio Castrodeza
It has been a pleasure working with Paul at Ticketmaster. He has proven to be a highly dedicated and committed professional. Always looking at embracing new improvements he has been instrumental in understanding the issues and problems the business face and act to find a solution. I would not hesitate to recommend Paul. He is a team player and has great skills to bring people together to find the best path forward.
Connon MacRae
I've had the pleasure of working with Paul for many years. Paul was instrumental in taking ITIL practices to the Product Support Group and has a really solid understanding of the importance of quality and and reliability for critical services but also where compromised needed be made to ensure delivery. He always acts with the best interests of Fans and Clients. He bravely calls out where he can see shortcomings in strategy or process without concern for himself but always for the wider organisation. The last number of years have seen a huge change at Ticketmaster. Paul has shown that he can adapt and flex with those changes. If you want someone who is principled but can demonstrate change and a desire to adapt then you will find those things in Paul. That . . . . and a love of 80's rock music.
Sergio Castrodeza
It has been a pleasure working with Paul at Ticketmaster. He has proven to be a highly dedicated and committed professional. Always looking at embracing new improvements he has been instrumental in understanding the issues and problems the business face and act to find a solution. I would not hesitate to recommend Paul. He is a team player and has great skills to bring people together to find the best path forward.
Connon MacRae
I've had the pleasure of working with Paul for many years. Paul was instrumental in taking ITIL practices to the Product Support Group and has a really solid understanding of the importance of quality and and reliability for critical services but also where compromised needed be made to ensure delivery. He always acts with the best interests of Fans and Clients. He bravely calls out where he can see shortcomings in strategy or process without concern for himself but always for the wider organisation. The last number of years have seen a huge change at Ticketmaster. Paul has shown that he can adapt and flex with those changes. If you want someone who is principled but can demonstrate change and a desire to adapt then you will find those things in Paul. That . . . . and a love of 80's rock music.
Sergio Castrodeza
It has been a pleasure working with Paul at Ticketmaster. He has proven to be a highly dedicated and committed professional. Always looking at embracing new improvements he has been instrumental in understanding the issues and problems the business face and act to find a solution. I would not hesitate to recommend Paul. He is a team player and has great skills to bring people together to find the best path forward.
Connon MacRae
I've had the pleasure of working with Paul for many years. Paul was instrumental in taking ITIL practices to the Product Support Group and has a really solid understanding of the importance of quality and and reliability for critical services but also where compromised needed be made to ensure delivery. He always acts with the best interests of Fans and Clients. He bravely calls out where he can see shortcomings in strategy or process without concern for himself but always for the wider organisation. The last number of years have seen a huge change at Ticketmaster. Paul has shown that he can adapt and flex with those changes. If you want someone who is principled but can demonstrate change and a desire to adapt then you will find those things in Paul. That . . . . and a love of 80's rock music.
Sergio Castrodeza
It has been a pleasure working with Paul at Ticketmaster. He has proven to be a highly dedicated and committed professional. Always looking at embracing new improvements he has been instrumental in understanding the issues and problems the business face and act to find a solution. I would not hesitate to recommend Paul. He is a team player and has great skills to bring people together to find the best path forward.
Credentials
-
Kentico 12.0 Content Admin Essentials
Kentico SoftwareMar, 2021- Nov, 2024 -
ITIL v4 Foundation
AXELOS Global Best PracticeJan, 2021- Nov, 2024 -
ITIL v3.0 Foundation Certificate
-Sep, 2011- Nov, 2024 -
Prince2 Certified - Practioner Level
-Oct, 2008- Nov, 2024 -
Service Desk Institute (SDI) Accreditation
The Service Desk Institute (SDI)Jun, 2004- Nov, 2024
Experience
-
ClearCourse
-
United Kingdom
-
Software Development
-
100 - 200 Employee
-
Head of Delivery
-
Mar 2023 - Present
Clear Course Retail & Hospitality Division - Head of Delivery responsible for delivering software and card payment solutions and ensuring successful delivery of products and hardware along with Project Management, Implementation and Training before thorough handover to Support. Clear Course Retail & Hospitality Division - Head of Delivery responsible for delivering software and card payment solutions and ensuring successful delivery of products and hardware along with Project Management, Implementation and Training before thorough handover to Support.
-
-
-
MMT
-
United Kingdom
-
IT Services and IT Consulting
-
100 - 200 Employee
-
Application Support Manager
-
Feb 2021 - Jan 2023
-
-
-
Ticketmaster
-
United States
-
Entertainment Providers
-
700 & Above Employee
-
Director Product Service Desk
-
Nov 2017 - Oct 2020
-
-
VP, Product Support & Training
-
Mar 2012 - Nov 2017
-
-
Director - Product Support & Training
-
Feb 2011 - Mar 2012
-
-
Senior Manager - Advanced Product Training
-
Mar 2008 - Feb 2011
-
-
-
Blackbaud
-
United States
-
Software Development
-
700 & Above Employee
-
Professional Services Manager
-
Jun 2005 - Mar 2008
-
-
-
Tickets.com
-
United States
-
Information Technology & Services
-
100 - 200 Employee
-
European Customer Services Manager
-
Jan 1997 - May 2005
-
-
-
The Castle (Wellingborough) Ltd
-
United Kingdom
-
Performing Arts
-
1 - 100 Employee
-
Customer Services Manager
-
Oct 1995 - Jan 1997
-
-
-
-
Box Office Manager
-
Jan 1995 - Oct 1995
-
-