Experience

Crown Agents Bank

• United Kingdom
• Banking
• 100 - 200 Employee

• Head of Client Experience

  • Jan 2022 - Present

  Covering:- Client Implementation- Client Services- Pension Services

• Head of Client Due Diligence

  • Feb 2021 - Mar 2022

• Client Due Diligence - Assistant Vice President

  • Nov 2018 - Feb 2021



Citi

• United States
• Financial Services
• 700 & Above Employee

• Senior Business Analyst - Operations

  • Jun 2018 - Sep 2018

  • Produced high quality reporting to the head of the Payables and receivables product using various metrics and statistics ensuring the most important information was being portrayed in a both clear and concise manner. • Supported the product team in certain process migration activities through various degrees of analysis including competitive, commercial and risk analysis in order to test the operational readiness of the bank. • Managed and manipulated large data sets to produce clear information to assist in the identification of discrepancies and previously missed threshold transaction Reports • Investigate and report discrepancies found on both the remediation and reconciliation. • Identified sales leads through gap analysis of the wider payments industry resulting in increased profits. Show less



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Transaction Monitoring SME

  • Sep 2017 - Jun 2018

  • Represented EY as part of a regulatory remediation project for Australia’s largest bank as a Subject Matter Expert (SME) within the AML transaction monitoring team, providing assistance and training to new and existing employees • Assisted in the preparation and submission of Suspicious Matter Reports (SMR’s) to AUSTRAC. • Improved the banks internal procedures, increasing the overall consistency and quality of their regulatory reporting • Increased my personal knowledge of the ever-changing global regulatory environment Show less



RaboDirect Australia

• Sydney, Australia

• AML Business Analyst

  • Jul 2017 - Sep 2017

  • Review and assess customer documentation against AML regulations for consumer, business and super account applications. • Identify potential AML risks and seek further documentation from applicants in order to ensure a strong AML framework • Performed scanning against both domestic and international PEP’s • Gained a strong knowledge of the different regulatory bodies and the regulatory environment regulating banks operating in Australia • Review and assess customer documentation against AML regulations for consumer, business and super account applications. • Identify potential AML risks and seek further documentation from applicants in order to ensure a strong AML framework • Performed scanning against both domestic and international PEP’s • Gained a strong knowledge of the different regulatory bodies and the regulatory environment regulating banks operating in Australia



Bank of Ireland

• Ireland
• Banking
• 700 & Above Employee

• Compliance Officer

  • Dec 2015 - Apr 2017

  • Represented Irelands largest retail bank at an industry level concerning some of Europe’s most challenging and revolutionary legislation, including GDPR, PSD2, PAD and AML4. • Performed a leading role in the assessment, review and implementation of new/emerging regulation through impact/risk assessments, workshops and providing training to a wide range of internal stakeholders throughout the group. • Proactively identified regulatory change requirements emerging from various regulatory bodies, including the FCA and European Union in order to best prepare the bank for compliance. • Created and managed the banks “Group Upstream Register” tracking all regulatory change affecting the bank to be published on a monthly basis to all levels of the organisation from bank officials to Board of Directors. Show less



AIB

• Ireland
• Banking
• 700 & Above Employee

• AML Sanctions Scanning Team Leader

  • Aug 2013 - Dec 2015

  • Lead a team of high quality AML professionals to increase quality customer due diligence and mitigate sanction screening risks • Performed a leading role in the build and implementation of the new “Fircosoft” sanctions screening system ensuring the highest quality rule parameters to effectively address the banks risk appetite• Collaborate with the wider AML and compliance units of the organisation to replace out-dated procedures with new streamlined and effective procedures with the ability to stand up to the highest level of scrutiny. Show less

• AML Analyst

  • Oct 2012 - Aug 2013

  • Investigated complex AML queries before making decision to reject, release or freeze each payment/message.• Maintained a perfect 100% accuracy rate along with a productivity rate of 154% (83% above the average team member) throughout my time in this role.• Gained extensive knowledge of various banking systems such as: SharePoint, SAP, Flexcube, Safewatch and Microsoft office (Excel, Word, PowerPoint and Outlook).



Castleknock Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Conference and Banqueting staff

  • Oct 2011 - Oct 2012

  • Preparation of conferences, weddings and events to required standards • Excellent customer service in preparing and attending to events at the hotel • Working as part of a team as a labourer and as a hotel employee • Preparation of conferences, weddings and events to required standards • Excellent customer service in preparing and attending to events at the hotel • Working as part of a team as a labourer and as a hotel employee



Drishogue Farm

• Farm Labourer

  • Jun 2005 - Sep 2011

  • Preparation of fresh farm produce to meet required standards • Learned to drive farm machinery • Learned to work safely, ensuring safety of self and other work colleagues • Preparation of fresh farm produce to meet required standards • Learned to drive farm machinery • Learned to work safely, ensuring safety of self and other work colleagues