Experience

Gold's Gym

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• General Manager

  • Sep 2018 - Present

  Gold's Gym International, Inc. is a chain of co-ed fitness centers offering a variety of cardio and strength training equipment, free weights, as well as group exercise programs, locker rooms, and other gym amenities. Gold’s Gym was recently purchased by the RSG Group, a European company based in Germany, in 2020. • Manage the operations of a 33,000 square foot gym generating over $1 million per year in gross revenues • Oversee all business functions including sales, profit and loss, budgets, human resources, and maintenance • Ranked #1 Top Performing Club in the company for sales in the 2019 and 2020 Gold’s Gym 12-week Sales Challenge and won the Gold’s Gym “Stronger with You” award for February 2020 contest results • Gym location consistently ranks in the “TOP 5” of 80 locations in the USA for outstanding member experience • Recognized by company leadership team for 130% increase in EFT transactions and high Medallia scores • Maintain a minimum “Four Star” review rating on Google which is above average for company review rating • Gym received the “2021 Cleanliness Award” for achieving the highest survey scores in the entire company • Create a culture of empowerment for 25 employees in which they can grow professionally • Lead team members to deliver an amazing member experience • Supervise one department manager & evaluate their performance • Quickly and diplomatically resolve customer issues, concerns, or complaints to ensure member satisfaction • Successfully implemented state and federal Covid-19 safety protocols to reopen and remain operating • Facilitated the transition to a new operating structure and business model in 2021 after chapter 11 bankruptcy and adapted management style to embrace the customer-centric focused culture of new ownership • Downsized staff from 45 to 25 employees to accommodate new business model, laid-off two department managers and three sales representatives, and completed off-boarding procedures for each discharged employees



Under Armour

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Senior Assistant Store Manager

  • Nov 2015 - Jun 2018

  An outlet store selling Under Armour brand products, a technologically advanced, game-changing activewear brand known for its innovative design of sports & fitness apparel, shoes & accessories. • Directed the daily operations of a retail outlet store that generated $8 million per year in gross sales volume • Facilitated an overall increase in store revenues by 45% during tenure from $5.5 to over $8 million per year • Co-managed the only store out of eleven district stores to achieve 2016 sales goals generating $5+ million • Facilitated an increase of 5.4% in 2017 gross sales volume compared to 2016 gross sales volume • Trained and coached the Assistant Store Managers, delegated responsibilities, and monitored their results • Recruited, hired, trained, developed, and retained a high-performing sales team of 35+ team members • Hired additional 35 seasonal staff to support an expected surge in store traffic and sales during the holidays • Responsible for scheduling all regular and seasonal employees through the Empower Scheduling program • Established and communicated clear employee performance expectations holding team accountable for achieving all brand, performance and behavior standards, and correcting performance as needed • Drove sales by motivating team members and personally demonstrating productive selling behaviors • Analyzed daily sales reports, identified trends, and made strategic business decisions to drive results • Identified opportunities for improvement through analysis of key performance indicators • Controlled inventory, received and processed incoming merchandise, set floor displays, implemented markdowns, and managed the automatic inventory replenishment system to ensure optimal stock levels • Ensured store inventory compliance and shrink percentage results met company loss prevention standards



EGL - Esports Gaming League

• United Kingdom
• Computer Games
• 1 - 100 Employee

• Assistant Production Manager

  • Sep 2014 - Sep 2015

  Electronic Gamers’ League was a leading Apparel and Jersey provider to some of the biggest names in eSports known for the design and production of a specialized Gaming Backpack called "FLYTE" • Co-managed the daily operations of the Production Department for a start-up apparel manufacturer • Oversaw the production and manufacturing operations including workflow scheduling, budgeting, quality control, safety, shipping / receiving, distribution, and all human resources functions for the department • Managed, trained and motivated a production team of six employees to achieve high levels of productivity • Monitored employees and processes and identified opportunities for improvement to maximize production • Implemented strategic plans and initiatives to increase production efficiency and reduce shipping timelines • Planned and organized efficient production schedules and established workflow policies to increase production speed without compromising product quality or integrity allowing company to meet high demand • Developed quality control standards and protocols, designed and implemented safety procedures to ensure high quality products were produced safely in accordance with standards and met all quality requirements



Zumiez

• United States
• Retail
• 700 & Above Employee

• Retail Store Manager

  • Sep 2013 - Sep 2014

  Zumiez Inc. is an American multinational specialty retailer of apparel, footwear, accessories and hardgoods for young men and women targeting the skateboarding, snowboarding, communities. • Facilitated a 30% increase in sales between 2013 - 2014 as Store Manager at the Castle Rock store location• Managed the daily business operations of the store, including human resources, scheduling, forecasting and budgeting, inventory control, financial reporting, and strategic initiative implementation• Recruited, screened, and interviewed applicants for all levels of responsibility from entry-level thru management

• Management Trainee

  • Jun 2012 - Sep 2013

  • Voted “Most Inspirational” District Manager by peers at a national company training conference• Performed a dual role as District Manager in Training responsible for overseeing the operations of three stores generating combined sales of $3 million per year and as Senior Store Manager at the Grand Junction store• Traveled between multiple store locations to identify opportunities for improvements in people, product and presentation, implemented and maintained company directives and strategic plan, and made needed corrections• Co-managed the daily business operations of three district stores, including logistics, human resources, scheduling, forecasting and budgeting, inventory control, financial reporting, and strategic initiative implementation• Recruited, screened, and interviewed applicants for all levels of responsibility from entry-level thru management• Trained and developed store managers to effectively implement company initiatives, processes, and protocols• Built a strong culture of excellence and safety by thoroughly training employees on process and product knowledge• Recruited, trained, developed, and promoted multiple employees into management positions throughout tenure• Led the teams that prepared and successfully opened multiple new store locations throughout the district • Planned and organized quarterly district meetings for groups of 30 to 40 store managers to train and prepare assistant store managers for peak season traffic and specialty season sales strategies and best practices• Led and motivated more than sixty store managers at national company training events to train to maximize holiday and seasonal sales opportunities

• Senior Store Manager

  • Oct 2011 - Sep 2013

  • Repeatedly recognized as “Store Manager of the Month” nine times for achieving significant sales increases• Managed the daily business operations of the store, including human resources, scheduling, forecasting and budgeting, inventory control, financial reporting, and strategic initiative implementation• Recruited, screened, and interviewed applicants for all levels of responsibility from entry-level thru management

• Retail Store Manager

  • Jun 2010 - Oct 2011

  • Ranked # 1 for achieving a 57% increase in sales in the first quarter of 2011 as Store Manager at Aurora location• Managed the daily business operations of the store, including human resources, scheduling, forecasting and budgeting, inventory control, financial reporting, and strategic initiative implementation• Recruited, screened, and interviewed applicants for all levels of responsibility from entry-level thru management