Paul Carethers

NOC Analyst II at Marcum Technology
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
New York, New York, United States, US
Languages
  • English Native or bilingual proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Operating Systems and You: Becoming a Power User
    Coursera
    Jul, 2022
    - Oct, 2024
  • The Bits and Bytes of Computer Networking
    Coursera
    Jul, 2021
    - Oct, 2024
  • Technical Support Fundamentals
    Coursera
    Jun, 2021
    - Oct, 2024

Experience

  • Marcum Technology
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • NOC Analyst II
      • Sep 2022 - Present

      -Remote desktop, user and basic network support, using remote support applications -Create/update and escalate user tickets as needed -Acknowledge pre-configured alerts and perform basic troubleshooting steps -Load and configure desktop OS for standalone operation and basic network connectivity -Configure and troubleshoot desktop applications and upgrades such as MS Office -Install and configure desktop computer and peripheral hardware upgrades -Perform basic installation, configuration, and troubleshooting of desktop computers, peripherals and mobile devices -Perform hardware and software troubleshooting -Integrate hardware into existing LAN environments. This includes establishing network, file server access, configuration of email and print server connectivity -Install upgrades and troubleshoot, support and repair simple network connectivity issues at the desktop, including NICs, network connections, and unmanaged hubs/switches within local environments -Install, integrate, troubleshoot and solve network client operation problems -Basic Active Directory and O365 troubleshooting and administration (Changing user passwords, moving user accounts to different OUs, unlocking accounts, joining computers to a domain, etc.) Show less

  • Bit by Bit Computer Consulting
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Help Desk Technician
      • Sep 2021 - Sep 2022

      Level II Technician (MSP): -Setup and Deployment of Security Awareness Trainings across all clients -Windows Desktop and Server Administration -Microsoft 365 Administration (Office, Azure, MDM ect.) -VPN/RDP Setup and Troubleshooting Level II Technician (MSP): -Setup and Deployment of Security Awareness Trainings across all clients -Windows Desktop and Server Administration -Microsoft 365 Administration (Office, Azure, MDM ect.) -VPN/RDP Setup and Troubleshooting

  • NeverBlue IT
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Client Service Technician
      • Sep 2020 - Sep 2021

      Level II Technician (MSP): -Primary Onsite technician for a school -Desktop, Active Directory, and Print Administration -Device deployment and Inventory Management -Train users on new and existing IT systems Level II Technician (MSP): -Primary Onsite technician for a school -Desktop, Active Directory, and Print Administration -Device deployment and Inventory Management -Train users on new and existing IT systems

  • Various Companies
    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Service Industry
      • Jun 2018 - May 2020
  • Geek Squad
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Consultation Agent
      • Jun 2017 - Jun 2018

      -Consult and troubleshoot with clients to provide a complete solution. -Utilize technical expertise to remedy quick fixes and educate clients at their level of technical knowledge. -Deliver brand promoting experiences backed by consistent performance recognition and quarterly performance placement -Deliver uncomfortable news in a positive, solution-driven manner -Consult and troubleshoot with clients to provide a complete solution. -Utilize technical expertise to remedy quick fixes and educate clients at their level of technical knowledge. -Deliver brand promoting experiences backed by consistent performance recognition and quarterly performance placement -Deliver uncomfortable news in a positive, solution-driven manner

  • SBZ Game On
    • Supervisor
      • May 2017 - Jun 2018

      -Planned, Scheduled and Set-Up Events -Instructed staff on how to operate equipment -Planned, Scheduled and Set-Up Events -Instructed staff on how to operate equipment

  • Arbor Networks, the security division of NETSCOUT
    • High School Consultant Internship
      • 2014 - 2014

      -Server Rack Wiring and initial server setup -Server Rack Wiring and initial server setup

Education

  • Michigan Technological University
    Bachelor of Science - BS, Computer Networking and Systems Administration
    2014 - 2018
  • Cranbrook Kingswood
    High School, General Education
    2010 - 2014

Community

You need to have a working account to view this content. Click here to join now