3rd Line IT Engineer

• Mar 2018 - Present

Day to day responsibilities involve and include looking after, as well as proactively maintaining/monitoring over 400 Windows and Linux servers that reside in a VMware Vsphere 7 environment. As well as 6.5 previously. As well as BAU, with two domains that encompass 6000 users, across over 100 NHS sites, together with other colleagues in a Server team. Proactively keeping this environment up to date myself and working on resolutions to issues, either by myself or with the help of… Show more Day to day responsibilities involve and include looking after, as well as proactively maintaining/monitoring over 400 Windows and Linux servers that reside in a VMware Vsphere 7 environment. As well as 6.5 previously. As well as BAU, with two domains that encompass 6000 users, across over 100 NHS sites, together with other colleagues in a Server team. Proactively keeping this environment up to date myself and working on resolutions to issues, either by myself or with the help of VMware support, if needed. I have been involved with various projects working with 3rd parties, as well as the uplift of out environment from vsphere 5,5 to 6.5, and now currently in the process of moving to Vsphere 7. Typically the Servers in our infrastructure are virtualized in Vsphere. This is around 400 in total, and will be anything from Windows Server 2008-2016 Domain controllers, web server (IIS), SQL and bespoke application servers for the NHS, as well as Linux Debian and Red Hat. Introducing and building new VSPhere VM Linux/Windows guests according to guidelines and specs set from 3rd party companies, ready to be used within the NHS, in the Essex region . Working with 3rd parties to carry out upgrades, as and when needed. Acting on triggered alerts and replacing failed disks and patching our DELL Unity SAN arrays, as well as looking after Cisco UCS B200 M3-M5 servers. Carrying out and completing various 2nd line escalations. Liaising with 2nd line engineers to ascertain the work carried out so far and gathering all relevant information before working on a plan and best course of action needed. Maintaining multiple SQL Database servers utilising Management Studio. Looking after Airwatch servers for mobile device management and providing access through content locker. BAU IT issues including the creation of some Powershell scripts to streamline and automate some of our processes. Show less Day to day responsibilities involve and include looking after, as well as proactively maintaining/monitoring over 400 Windows and Linux servers that reside in a VMware Vsphere 7 environment. As well as 6.5 previously. As well as BAU, with two domains that encompass 6000 users, across over 100 NHS sites, together with other colleagues in a Server team. Proactively keeping this environment up to date myself and working on resolutions to issues, either by myself or with the help of… Show more Day to day responsibilities involve and include looking after, as well as proactively maintaining/monitoring over 400 Windows and Linux servers that reside in a VMware Vsphere 7 environment. As well as 6.5 previously. As well as BAU, with two domains that encompass 6000 users, across over 100 NHS sites, together with other colleagues in a Server team. Proactively keeping this environment up to date myself and working on resolutions to issues, either by myself or with the help of VMware support, if needed. I have been involved with various projects working with 3rd parties, as well as the uplift of out environment from vsphere 5,5 to 6.5, and now currently in the process of moving to Vsphere 7. Typically the Servers in our infrastructure are virtualized in Vsphere. This is around 400 in total, and will be anything from Windows Server 2008-2016 Domain controllers, web server (IIS), SQL and bespoke application servers for the NHS, as well as Linux Debian and Red Hat. Introducing and building new VSPhere VM Linux/Windows guests according to guidelines and specs set from 3rd party companies, ready to be used within the NHS, in the Essex region . Working with 3rd parties to carry out upgrades, as and when needed. Acting on triggered alerts and replacing failed disks and patching our DELL Unity SAN arrays, as well as looking after Cisco UCS B200 M3-M5 servers. Carrying out and completing various 2nd line escalations. Liaising with 2nd line engineers to ascertain the work carried out so far and gathering all relevant information before working on a plan and best course of action needed. Maintaining multiple SQL Database servers utilising Management Studio. Looking after Airwatch servers for mobile device management and providing access through content locker. BAU IT issues including the creation of some Powershell scripts to streamline and automate some of our processes. Show less

Small Business IT Support

• Sep 2017 - Mar 2018

In between looking for my next permanent role I volunteered and assisted the IT director with IT support on-site to small businesses on an ad-hoc basis. In between looking for my next permanent role I volunteered and assisted the IT director with IT support on-site to small businesses on an ad-hoc basis.

2nd Line IT Support Technician

• Mar 2017 - Sep 2017

An IT Managed service provider that looked after over 150 clients. Providing remote support to a diverse range of businesses of varying sizes daily. Exposure to all versions of Windows Server 2008-2016 - carrying out administration tasks in Active Directory and file shares etc. Dealing with day to day BAU IT support tickets, as well as the following below: Exchange and office 365 Adminstration and troubleshooting Watchguard SSL VPN and RRAS Windows PPTP setup and fault… Show more An IT Managed service provider that looked after over 150 clients. Providing remote support to a diverse range of businesses of varying sizes daily. Exposure to all versions of Windows Server 2008-2016 - carrying out administration tasks in Active Directory and file shares etc. Dealing with day to day BAU IT support tickets, as well as the following below: Exchange and office 365 Adminstration and troubleshooting Watchguard SSL VPN and RRAS Windows PPTP setup and fault diagnosis Windows 7-10 issues Mimecast and GFI Mailprotection Opendns Solarwinds Monitoring And Remote Management Installation and troubleshooting Printer issues Show less An IT Managed service provider that looked after over 150 clients. Providing remote support to a diverse range of businesses of varying sizes daily. Exposure to all versions of Windows Server 2008-2016 - carrying out administration tasks in Active Directory and file shares etc. Dealing with day to day BAU IT support tickets, as well as the following below: Exchange and office 365 Adminstration and troubleshooting Watchguard SSL VPN and RRAS Windows PPTP setup and fault… Show more An IT Managed service provider that looked after over 150 clients. Providing remote support to a diverse range of businesses of varying sizes daily. Exposure to all versions of Windows Server 2008-2016 - carrying out administration tasks in Active Directory and file shares etc. Dealing with day to day BAU IT support tickets, as well as the following below: Exchange and office 365 Adminstration and troubleshooting Watchguard SSL VPN and RRAS Windows PPTP setup and fault diagnosis Windows 7-10 issues Mimecast and GFI Mailprotection Opendns Solarwinds Monitoring And Remote Management Installation and troubleshooting Printer issues Show less

2nd Line IT Support Technician

• Jun 2016 - Nov 2016

IT Technician

• 2011 - 2014

Working in a Computer repair shop, whilst i was on leave and my days off from Royal Mail. I used this experience to gain and advance my knowledge; • Pc and Laptop hardware upgrades and servicing; • Software upgrades including new OS installs; • Manual malware removal; • Aiding customers with the use of their new hardware and software; Working in a Computer repair shop, whilst i was on leave and my days off from Royal Mail. I used this experience to gain and advance my knowledge; • Pc and Laptop hardware upgrades and servicing; • Software upgrades including new OS installs; • Manual malware removal; • Aiding customers with the use of their new hardware and software;