Experience

WhoCanFixMyCar

• United Kingdom
• Automotive
• 1 - 100 Employee

• Head Of Operations

  • Feb 2022 - Present

• Senior Operations Manager

  • Sep 2021 - Feb 2022

• Operations Manager

  • Mar 2020 - Sep 2021

• Customer Service Manager

  • Aug 2015 - Mar 2020

  WhoCanFixMyCar.com is an easy way to compare prices and garages in your local area for the work you need doing to your car. All you need to do is simply post your job detailing your vehicle registration, postcode and service you require and we'll send you all the details right to your inbox. You can then compare the prices, reviews and locations of the garages who have quote and even confirming your booking online!



DFDS

• Denmark
• Truck Transportation
• 700 & Above Employee

• Customer Service

  • Apr 2015 - Jul 2015

  This role involved finding the best ticket/package for the customers desired travel needs whilst delivering customer service excellence at all times. Skills needed to complete this role included: • Customer service excellence • Having a working relationship with each client and building rapport whilst on the phone • Time management • Interpretation of information • Upsell of products • Detailed note taking and keeping all account notes up to date • Using multiple software… Show more This role involved finding the best ticket/package for the customers desired travel needs whilst delivering customer service excellence at all times. Skills needed to complete this role included: • Customer service excellence • Having a working relationship with each client and building rapport whilst on the phone • Time management • Interpretation of information • Upsell of products • Detailed note taking and keeping all account notes up to date • Using multiple software platforms simultaneously • Working individually and within a team • Working under pressure • Hitting personal and team targets Show less This role involved finding the best ticket/package for the customers desired travel needs whilst delivering customer service excellence at all times. Skills needed to complete this role included: • Customer service excellence • Having a working relationship with each client and building rapport whilst on the phone • Time management • Interpretation of information • Upsell of products • Detailed note taking and keeping all account notes up to date • Using multiple software… Show more This role involved finding the best ticket/package for the customers desired travel needs whilst delivering customer service excellence at all times. Skills needed to complete this role included: • Customer service excellence • Having a working relationship with each client and building rapport whilst on the phone • Time management • Interpretation of information • Upsell of products • Detailed note taking and keeping all account notes up to date • Using multiple software platforms simultaneously • Working individually and within a team • Working under pressure • Hitting personal and team targets Show less



Yell

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Web Consultant

  • Oct 2011 - Mar 2015

  This role involved project managing clients’ websites from the initial welcome call/consultation through to publishing their website to the internet. Skills needed to complete this role included: • Customer service excellence • Having a working relationship with each client and building rapport • Time management • Interpretation of information • Website editing • Copywriting • Detailed noting taking and keeping all account notes up to date • Using multiple software… Show more This role involved project managing clients’ websites from the initial welcome call/consultation through to publishing their website to the internet. Skills needed to complete this role included: • Customer service excellence • Having a working relationship with each client and building rapport • Time management • Interpretation of information • Website editing • Copywriting • Detailed noting taking and keeping all account notes up to date • Using multiple software platforms simultaneously • Working individually and within a team • Working under pressure • Hitting personal and team targets Show less This role involved project managing clients’ websites from the initial welcome call/consultation through to publishing their website to the internet. Skills needed to complete this role included: • Customer service excellence • Having a working relationship with each client and building rapport • Time management • Interpretation of information • Website editing • Copywriting • Detailed noting taking and keeping all account notes up to date • Using multiple software… Show more This role involved project managing clients’ websites from the initial welcome call/consultation through to publishing their website to the internet. Skills needed to complete this role included: • Customer service excellence • Having a working relationship with each client and building rapport • Time management • Interpretation of information • Website editing • Copywriting • Detailed noting taking and keeping all account notes up to date • Using multiple software platforms simultaneously • Working individually and within a team • Working under pressure • Hitting personal and team targets Show less