Experience

TMA Technology

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Service Delivery Manager - QLD

  • 2014 - Present



ACS Integrated Service Provider

• Australia
• Retail
• 1 - 100 Employee

• Security Officer

  • 2010 - 2014

  Achievements: * Established good working relationships with customers/client, customers for life * Resolved many customer complaints and conflicts by implementing conflict resolution strategies * Learned to thrive in fast-paced work environments * Perform under extreme conditions * Efficiently implemented new strategies for utilising Technology to their full capabilities * Successfully performed duties as acting supervisor Responsibilities: * Ensuring that customers enjoyed their shopping experience and will consider coming back again by providing exemplary customer service * Meeting Management and External Clients expectations and requirements * Working together with fellow staff to get the needed jobs done in time * Manage conflict situations * Maintained safe and secure environment for retailors and customers * Liaising with Emergency services in emergency situations * Crime prevention