Experience

Energyhouse B.V.

• Netherlands
• Utilities
• 1 - 100 Employee

• Product Owner

  • Nov 2023 - Present

  Amsterdam, Noord-Holland, Nederland



Husky Intelligent Fridges

• Netherlands
• Technology, Information and Internet
• 1 - 100 Employee

• Manager Operations

  • Jul 2022 - Nov 2023

  Nieuw-Vennep, Noord-Holland, Nederland • Responsible for the end-to-end Operations, from production planning and assembly to after-sales Support. • Established a team that supports the organisation in various operational tasks such as assembly, quality control and support. • Built the fundamentals of a Customer Success division by working closely with the Sales and Account Management team and setting measurable KPIs on Customer Success. • Explored and introduced new potential revenue streams by monetising our… Show more • Responsible for the end-to-end Operations, from production planning and assembly to after-sales Support. • Established a team that supports the organisation in various operational tasks such as assembly, quality control and support. • Built the fundamentals of a Customer Success division by working closely with the Sales and Account Management team and setting measurable KPIs on Customer Success. • Explored and introduced new potential revenue streams by monetising our (after-Sales) service offerings. Show less



Adyen

• Netherlands
• Financial Services
• 700 & Above Employee

• Monitoring Operations Team Lead

  • Oct 2021 - Jul 2022

  Amsterdam en omgeving • Defined and rolled out the strategy for a global monitoring team with a focus on consolidating monitoring and risk processes, to establish more efficiency and consistency across Adyen's monitoring operations. • Built the team from scratch consisting of 2 subject matter experts and 3 part-time working students. • Put in place a holistic monitoring procedure for Adyen's website content and financial disputes monitoring processes, to ensure continuous compliance with card scheme… Show more • Defined and rolled out the strategy for a global monitoring team with a focus on consolidating monitoring and risk processes, to establish more efficiency and consistency across Adyen's monitoring operations. • Built the team from scratch consisting of 2 subject matter experts and 3 part-time working students. • Put in place a holistic monitoring procedure for Adyen's website content and financial disputes monitoring processes, to ensure continuous compliance with card scheme requirements.

• Screening Operations Team Lead

  • Jul 2020 - Oct 2021

  Amsterdam en omgeving, Nederland • Managed a team of 18 FTE direct reports and around 60 FTE of indirect reports. • Responsible for the Know Your Customer (KYC) screening and on-boarding of all existing and new sub-customers for marketplace merchant eBay. • Ensured deadlines and SLAs were met and acted as a first point of contact for both eBay and internal stakeholders for any operational matter.

• Merchant Monitoring Analyst

  • Dec 2019 - Jun 2020

  Amsterdam en omgeving, Nederland • Responsible for migrating all of Adyen's existing client files to a new centralized Know Your Customer (KYC) database. • As part of this project I oversaw a team of around 45 working students where I was responsible for on-boarding, training and day to day management of the team. • Established an operational team to support with conducting Adyen's periodic compliance reviews, which eventually has been built out to the Customer Risk Review team.

• NextGen (Corporate Risk & Internal Control)

  • May 2019 - Nov 2019

  Amsterdam en omgeving, Nederland • NextGen is Adyen's starter program for students who are in their final phase of studies. • I was responsible for assessing and re-configuring the internal identity and access management system for the Adyen backoffice environment.