Experience

Termio

• United States
• Environmental Services
• 1 - 100 Employee

• Inside Sales Manager

  • Oct 2022 - Present



YESCO

• United States
• Advertising Services
• 500 - 600 Employee

• Southwest Region Service Sales Manager

  • Mar 2020 - Jun 2022

  • Coached and evaluated account executives performance of all sales performance within assigned region • Formulated and conduct weekly sales meetings for ongoing sales training to achieve revenue targets • Developed sales reports and analyses for monthly leadership operating reviews • Resolved customer complaints that rise above what the account executives can deal with effectively • Coordinated and managed customer priorities, operations, and financial results with management group • Partnered with Operations to develop monthly forecast used to drive revenue projections and production schedule • Strategized on design concepts and estimating prices to identify features, benefits and associated costs, including potential ROI for customer • Coordinated and manage design functions of special projects • Resolved employee conflicts between departments • Conduct weekly production meetings to review design, estimating and production scheduling • Reviewed and negotiated contract terms and conditions, reviews and approves commissions/wages associated with large projects and keep monthly maintenance contract renewal rates at 75% or better • Attended networking opportunities such as chamber, civic functions and volunteer organizations • Coordinated and support Government Relations Committee, review and speak to local and city government groups including city councils and planning commissions



proof. Pest Control

• United States
• Consumer Services
• 1 - 100 Employee

• Inside Sales Call Center Manager

  • Jan 2020 - Mar 2020

  • Call Center Operations • Reviewed performances of staff, identifying training needs and planning training sessions • Forecasted and analyzed data against budget figures on a weekly and/ or monthly basis • Ensuring adequate call center coverage to achieve service level targets • Optimizing call center productivity, achieving call quality standards and minimizing costs • Resolving escalated complaints • Managed recruitment campaigns including hiring new representatives • Reporting results to senior company Directors



Eco Shield Pest Control

• United States
• Consumer Services
• 1 - 100 Employee

• Inside Sales Call Center Manager

  • Jul 2014 - Jan 2020

  • Managed the performance of 15-30 sales and customer service representatives and their daily workloads • Managed system and process improvement and quality assurance programs • Call Center Operations • Monitored individual/team performance, identified improvement areas, training needs for team implement actions plans and track closure • Ensured the operation met all contractual SLA targets for customers • Maintained and improved the call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans • Developed monthly, quarterly and annual call center goals and action plans • Analyzed call center data and prepared reports for upper management • Adapted and implemented sales and pricing strategies that resulted in $4 million annually • Handled client escalations as needed • Increased sales by 20% year over year with continuous employee development • Facilitated sales training that resulted in improved performance, knowledge and sales effectiveness to achieve monthly goals



Revana

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Advertising Account Specialist

  • Jan 2014 - May 2014

  Responsibilities included working directly with experienced advertisers to ramp up their online marketing efforts while offering new products and services. Managed 15 team members to work closely with advertisers and maximize other promotional opportunities Define client requirements and project parameters and assist in guiding team members in the development and delivery of campaign strategies. Played a lead role on pitches to current and prospective accounts, while being a part of a pilot program for Yahoo for their Live Web Insights application launch which allows for real time engagement with their online customers.



Envoy Data Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• National Account Executive

  • Oct 2012 - Sep 2013

  Responsible for developing and maintaining relationships with value added resellers, manufacturers and small business entities. Exceeded quarterly sales goals by 15% for 2013. Developed sales strategies and negotiated profitable closes with success. Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts. Targeted key accounts that were once profitable but stopped buying and turned them into successful revenue generating accounts. Key Account Management and Business Development for North American IT Security Distribution and Channel Sales.



Revana

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Government Sales Consultant for Xerox

  • Jun 2005 - Jun 2012

  Strategic Sales with a focus on building long-term customer relationships and increasing revenue for the Xerox Public Sector Market. Strategic Sales with a focus on building long-term customer relationships and increasing revenue for the Xerox Public Sector Market.



Centex Homes

• United States
• Real Estate
• 700 & Above Employee

• Loan Officer

  • Jan 2004 - Jun 2005

  Responsible for soliciting, negotiating, and coordinating the closing of residential home loans in compliance with Centex's Home Equity lending policies and procedures. Responsible for soliciting, negotiating, and coordinating the closing of residential home loans in compliance with Centex's Home Equity lending policies and procedures.