Experience

Western Commercial | Mercedes-Benz

• United Kingdom
• Automotive
• 1 - 100 Employee

• Workshop Administrator

  • Dec 2022 - Present

• Workshop Controller

  • Dec 2014 - Dec 2022



Peoples Ford

• United Kingdom
• Retail Motor Vehicles
• 1 - 100 Employee

• Customer Service Advisor

  • Aug 2013 - Dec 2014

  Duties Include: • Contacting customers that have been to Peoples Ford before and booking their Services, MOT`s or Vehicle Health Check. • Up-Selling additional Products (Fuel Additives, Air Con Refresh) • Explaining what each Service, MOT and Vehicle Health Check does/contains • Taking inbound calls on behalf of all 7 Dealerships throughout the UK • Booking Courtesy Cars and Collection and Deliveries. Duties Include: • Contacting customers that have been to Peoples Ford before and booking their Services, MOT`s or Vehicle Health Check. • Up-Selling additional Products (Fuel Additives, Air Con Refresh) • Explaining what each Service, MOT and Vehicle Health Check does/contains • Taking inbound calls on behalf of all 7 Dealerships throughout the UK • Booking Courtesy Cars and Collection and Deliveries.



ScottishPower

• United Kingdom
• Utilities
• 700 & Above Employee

• Telesales Specialist

  • Apr 2011 - Mar 2012

  Calling and offering a price comparison. • Up-sell products to customers • Explain billing and package prices to customers Calling and offering a price comparison. • Up-sell products to customers • Explain billing and package prices to customers



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Customer Service Advisor

  • Feb 2010 - Jun 2010

  Duties included: • Work on behalf of Sky customer services. • Helping customers pay bills • Upgrade their TV broadband and Sky Talk services • Also up-sell products to customers • Explain billing and package prices to customers Duties included: • Work on behalf of Sky customer services. • Helping customers pay bills • Upgrade their TV broadband and Sky Talk services • Also up-sell products to customers • Explain billing and package prices to customers



ScottishPower

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Service Advisor

  • May 2008 - Mar 2009

  Dealt specifically with customers electricity meter readings • Validated and failed readings that the customer calls in with. • Updated accounts and customers details. Dealt specifically with customers electricity meter readings • Validated and failed readings that the customer calls in with. • Updated accounts and customers details.



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Customer Service Adviser

  • Nov 2007 - Apr 2008

  Dealing with Sky customers enquiries and complaints • Giving assistance with paying a bill, upgrading or cancelling, TV broadband and phone packages. • An understanding of customer service up-selling tactics • Knowledge and experience of credit card handling and transactions • Training in IT (MS Packages) • Excellent customer focused individual Dealing with Sky customers enquiries and complaints • Giving assistance with paying a bill, upgrading or cancelling, TV broadband and phone packages. • An understanding of customer service up-selling tactics • Knowledge and experience of credit card handling and transactions • Training in IT (MS Packages) • Excellent customer focused individual



British Army

• Armed Forces
• 700 & Above Employee

• Basic Military Training

  • Jan 2006 - Oct 2006

  Basic Military Training: • First Aid • Team Building, Command Tasks • Professional approach and mindset Basic Military Training: • First Aid • Team Building, Command Tasks • Professional approach and mindset



JD Sports Fashion

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Adviser

  • Nov 2005 - Jan 2006

  Dealing with customers face to face, and advising them on selection of products for purchase • A working knowledge of stock management and product display Dealing with customers face to face, and advising them on selection of products for purchase • A working knowledge of stock management and product display