Experience

NexGuard (now part of NAGRA)

• Switzerland
• Information Technology & Services
• 1 - 100 Employee

• Manager - US Operations

  • Aug 2014 - Present

• Technical Account Manager

  • Aug 2014 - Present



Technicolor

• France
• Entertainment Providers
• 700 & Above Employee

• Technical Account Manager

  • Jan 2012 - Aug 2014

• Lead Blu-ray Engineer

  • Feb 2007 - Aug 2014

  Program/author the functions of High Definition Blu-ray Disc titles to spec.Troubleshoot and resolve Programming issues.Scripting and creating playlists for all video/audio/subtitle codecs.Imaging and preparing Cutting Master Formats for replication.Pre-QC all video/audio/subtitle quality and sync.Meet and plan with managers to discuss project details.Authoring projects with best practices in mind, anticipating multiple menu sets and international discs.Collaborating with co-authors on a regular basis to help build upon best practices, procedures, and workflows.Creating and/or updating the working specifications for evolving tools and applications.Creating and/or updating studio project templates for the sake of production consistency and efficiency gains.Documenting known bugs or issues in relation to the authoring programs and/or formats.Information sharing (i.e. Informing co-authors when client/project/format spec changes occur).Assisting with training new authors on the format and/or studio specs.Creating Training documents for new employees. Manage and own all stock assets for all studios.



Automobile Club of Southern California

• United States
• Insurance
• 700 & Above Employee

• IT Security Analyst

  • Apr 2004 - Feb 2007

  Accept service requests for change in authentication and authorization systems.Set up of all accounts for new hires and removal of accounts for terminations.Provide direct support for administration of centralized security applications, document specific security violations, and reasonableness of all policies.Assign, reset, and research access controls related to passwords and lockout of users who do not comply with password policy.

• Helpdesk Analyst II

  • Oct 2003 - Apr 2004

  Troubleshoot, diagnose, and resolve technical problems for multi-users.Provide technical support involving client/server, mainframe, web hosting, VPN, and voice communication networked platforms.Analyze enterprise applications and OS imaging with software such as Microsoft User Manager, SNA Server Manager, Bindview, and SMS.Second level support escalating and resolving various mainframe, AS/400, printing, and voice issues.