Experience

Han's Laser Technology Industry Group Co., Ltd

• India
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Key Account Manager

  • Jan 2018 - Present

  1. Responsible for quotation for new project development/equipment; evaluate DFM with R&D/engineer according to customer spec and drawing and communicate with customer;2. Responsible for whole process of new project development, including project start-up, development, NPI, MP etc. In charge of multiple projects in parallel;3. Responsible for communication and coordination of cross functional team: R&D, process development, technical support, customer service, to ensure all the resources required for projects arrive in time;4. Organize daily project meetings and cooperating with customer improvement meetings, to make sure project development and delivery meet customer requirement (process quality, equipment performance, delivery, customer service, etc.);5. Responsible for sales contract signing, internal process operation, on-time delivery and timely payment;6. Customer communication and customer relationship management;7. New customer development; Show less

• Technical Support Specialist

  • Apr 2013 - Dec 2017

  1. Responsible for process technical support for new developed projects, review and discuss DFM with OEM R&D/engineer, and customer communication;2. Complete new product introduction, demo equipment debug, production equipment debug, and compile SOP;3. Exception handling, dealing with troubles with customer engineer/quality, improving process and compiling improvement report;4. Regular technical training and educational training, provide process technology explanation and assess;5. On-site customer relationship management; Show less