Paul Bailey

Technologist at Shoosmiths
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Northampton Area, United Kingdom, UK

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Experience

  • Shoosmiths
    • United Kingdom
    • Law Practice
    • 700 & Above Employee
    • Technologist
      • Aug 2014 - Present

      Responsible for endpoint delivery, configuration, security and software deployment at Shoosmiths. My role extends to server support, configuration and compliance both on premise and in the cloud.

    • Lead Support Analyst
      • Jan 2008 - Aug 2014

      Lead member of the service desk team managing first and second line support incidents and problems. Provided reporting and trend analysis to the Service Delivery team leader to deliver consistent quality of support across Shoosmiths. In addition, created hardware images across numerous endpoints, using various delivery platforms.

    • Helpdesk Technologist
      • Jul 2001 - Dec 2007

      First and second line support at Shoosmiths

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