Experience

Cialfo

• Singapore
• Software Development
• 100 - 200 Employee

• Customer Experience Manager

  • Jun 2022 - Present



UNIVARIETY

• India
• Education
• 100 - 200 Employee

• Manager

  • Sep 2019 - Mar 2020

   Understanding the customers through detailed research.  Product positioning  Formulating a robust communication and growth strategy for each of the products and working with different stakeholders in executing the growth plan  Craft compelling messages across marketing channels - email, social media, BTL etc.  Plan and execute new product launches to B2B and B2C channel - presentations to large and small groups, seminars, workshops etc.  Achieve lead generation across product.  Ensure that all services promised are delivered and ensure that the schools use this efficiently. Ensure that the response time to schools is very high.  Key relationship management with influential people to ensure attractive orders.



Educational Initiatives

• India
• E-Learning Providers
• 500 - 600 Employee

• Regional Manager

  • May 2018 - Aug 2019

   Primarily responsible for the acquisition of new schools from the designated territory, responsible for revenue generation from the sales of products.  Build and maintain excellent relationship with schools. Bring to notice any best practice/adverse issue at the school to the seniors  Work towards creating excellent relations with the schools by giving presentations to each of the stakeholders (management, principal, teachers, parents, students) in the school.  Ensure that all services promised are delivered and ensure that the schools use this efficiently. Ensure that the response time to schools is very high.  Ensure that MIS are maintained according to company requirements. Utilize all necessary internal resources efficiently to get the desired outcome.  Gather and manage competitor intelligence. Develop and maintain great rapport with other team members within sales as well as other departments.



Smartclass Educational Services Pvt. Ltd.

• Vadodara and South Gujarat

• Regional Manager

  • Apr 2017 - Apr 2018

   Leading a team of 4 Area Managers with over 30 field coordinators managing business across 150 schools in Central & South Gujarat.  Up-sell and cross-sell from existing clients by giving quality service as well as generating leads for new business and doing renewals.  Recruit, mentor, motivate and lead the team to ensure effective and time-bound results.  Evaluate and review the regional performance monthly and recommend new strategies for performance improvements.  Assigning targets to team each month for collection of the revenues and for the up sell/cross-sell  Key relationship management with influential people to ensure attractive orders.



Educomp Solutions Ltd

• India
• E-learning
• 700 & Above Employee

• Regional Manager

  • Apr 2014 - Mar 2017

   Handling a team of 4 Area Managers with over 30 field coordinators managing business across 150 schools in Central & South Gujarat. Complete accountability of existing clients for managing relationship with existing customer base and ensuring smooth services, strong documentation and revenue generation. Smooth services, strong documentation and revenue generation. Conduct training/ quality audits and evaluate training efficiencies. Handling all delinquent clients and ensuring the cases are worked on fast-track mode to ensure cash flow. Evaluate and review performance of the team on quarterly basis and share one-on-one feedback. To ensure of achieving the sales and collection targets.

• Area Manager

  • Apr 2012 - Mar 2014

• Assistant Manager

  • Apr 2010 - Mar 2012

• Program Administrator

  • Jun 2009 - Mar 2010



HRUT INFOTECH PRIVATE LIMITED

• India

• System Administrator

  • Jan 2009 - May 2009



Microlink Solutions Pvt. Ltd.

• India
• IT Services and IT Consulting
• 300 - 400 Employee

• Jr. Project Engineer

  • Nov 2006 - Jan 2009