Experience

Jillamy Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Ecommerce Business Developer and Customer advocate

  • Dec 2021 - Present

• Warehouse Manager

  • Jan 2021 - Dec 2021



Amazon

• United States
• Software Development
• 700 & Above Employee

• Process Assistant

  • Nov 2016 - Jun 2020

  • Directed the launch and development of Inbound, Outbound, and ICQA Problem Solve departments in multiple fulfillment centers nationwide. • Conducted training and provided new information to associates on all shifts working in the Real Time Quality, Process Path Quality Assurance, Damage Gatekeep, and Vendor Return process paths at the Swedesboro location. • Oversaw daily operations in the Vendor Returns department; supported the damage Gatekeep process within the FC, including all of the damage IOL for the FC. • Collaborated with ISS, ICQA, and Loss Prevention to establish a charitable donation program. • Coordinated and implemented TEB3s enrollment into a new network pilot program for damage processing, allowing for the process to move from an indirect function to PPR trackable program. • Facilitated daily staffing and labor planning for the Inventory control group, ensuring maximum accuracy and minimal defects in alignment with customer expectations; corrected items when required. • Managed ACY2 nights flow, daily staffing, and quality feedback via Atlas for Outbound Pick Department. • Launched new FCs as part of the Advocacy team, ensuring success by onboarding associates and verifying their understanding of new training materials. • Identified and addressed safety hazards within the work area; championed safety initiatives and coached associates on safe operations. Show less



American Pool and Spa

• United States
• Manufacturing

• General Manager

  • Dec 2012 - Jan 2017

  • Spearheaded task delegation and labor tracking with a focus on optimizing daily plant operations, identifying opportunities to minimize production costs and shrinkage while maximizing staff productivity. • Cultivated positive relationships with both new/existing wholesale and end consumers, from identifying prospects and educating dealers to handling customer complaints and resolving warranty issues. • Accelerated the professional development of personnel through strategic training, mentorship, incentives, and performance management. • Communicated a clear direction and expectations to the team to foster understanding and drive accountability. • Established and enforced internal policies and procedures in accordance with the latest industry practices. • Analyzed the root cause of critical issues to strategize effective management solutions. Show less



Clearwater Pool Service

• Richboro, Pennsylvania, United States

• President

  • Jun 2005 - Nov 2012