Assist. Manager Surveillance

• Aug 2018 - Present

* Supervising and monitoring the safety and confidentiality of the company staff and patrons on the facility through the special cameras and other monitoring equipment for suspicious activities. * Overseeing the security agents for management and our customers, observing irregular activities. * Investigation of cheatings or shortages by patrons or cashiers. * Ensure the rendition of all required reports and investigations to the appropriate authorities. * Supervise and train surveillance observers. Show less

Assistant Manager

• Aug 2018 - Present

Correction Officer

• Feb 2018 - Aug 2018

 Processing the arrival of residents in accordance with established procedures and contract requirements;  Conducting and reporting accurate counts of all residents assigned to the respective facility as directed;  Monitoring surveillance cameras covering the facility and reporting inappropriate movement;  Maintaining inmate accountability outside the facility;  Accurately recording all activities in accordance with Company and contract requirements,  Accurately reporting the number of residents who arrive or leave the facility in accordance with Company and contract requirements;  Monitoring the dispensing of medication and first aid supplies for residents;  Monitoring in-house chores to ensure that residents complete all assigned duties;  Serving as a liaison between residents and case managers for effective communication;  Accurately reporting all problems and/or violations of contract agency Prohibited Acts and Company policies and procedures;  Maintaining a photo ID log for all residents;  Searching property that is brought into the facility by residents and visitors to eliminate the introduction of contraband;  Conducting alcohol tests (breathalyzer) on residents in accordance with established contract requirements and company policy;  Collecting urine specimens on residents as assigned by the Resident Supervisor in accordance with established procedures;  Transporting residents using company vehicles (New Jersey operation);  Completing an inventory of personal property for residents upon arrival at the facility;  Maintaining an inventory of personal property for residents who leave on unscheduled release;  Maintaining First Aid and CPR Certifications;  Participating in all mandatory training and staff development sessions. Show less

Operating Officer (facilitator)

• Sep 2013 - Oct 2016

 Served as a Subject Matter Expert (SME) with respect to the banking and financial services sector. Employed expertise to design and facilitate comprehensive training sessions and programs revolving around customer relations and organizational ethics.  Conducted thorough analysis to identify and remediate training and knowledge gaps; achieved substantial gains in productivity and increase customer satisfaction.  Served as a Subject Matter Expert (SME) with respect to the banking and financial services sector. Employed expertise to design and facilitate comprehensive training sessions and programs revolving around customer relations and organizational ethics.  Conducted thorough analysis to identify and remediate training and knowledge gaps; achieved substantial gains in productivity and increase customer satisfaction.

Team Lead

• Feb 2011 - Aug 2013

 Drove overall profitability by directing sales and business development efforts; ensured branch met all operational and fiscal objectives.  Trained and mentored cross-functional teams in organizational and industry best practices.  Primary point of contact with respect to escalated customer issues; maintained a calm, even temper in achieving swift resolutions.  Verified that all personnel were kept up to date on all banking and financial services product offerings.  Managed and mitigated the branch’s risks for all product lines.  Cultivated open and collaborative lines of communication with current and prospective business partners and clients; effectively represented the branch in a positive way. Show less

• 2010 - 2012

 Orchestrated cross-functional efforts in daily operations; provided hands-on leadership.  Identified and acted opportunities to cultivate new business and enhance overall customer service.  Played an integral role in driving branch’s profitability by securing new business and leveraging the branch’s diverse product lines.  Employed transformational leadership capabilities to initiate positive change across underperforming functions at geographically dispersed branches.

• Sep 2010 - Jan 2011

Group Head Operations

• Jun 2006 - Aug 2010

Seconded from the parent company Intercontinental Bank Plc.  Managed branch operations, full life cycle recruitment, team development and leadership, and customer service and retention, Continuously sought out, identified, and acted upon opportunities to drive continuous process improvement and control costs.  Controlled cash transactions and account reconciliations; resolved discrepancies to ensure compliance and prevent unwarranted costs.  Identified, sourced, hired, and trained high-caliber team members to ensure ongoing success.  Cultivated a culture of accountability to ensure that personnel were motivated to go above and beyond. Show less

Head of Operations

• Feb 2003 - May 2006

 Orchestrated cross-functional efforts in daily operations; provided hands-on leadership.  Identified and acted opportunities to cultivate new business and enhance overall customer service.  Played an integral role in driving branch’s profitability by securing new business and leveraging the branch’s diverse product lines.  Employed transformational leadership capabilities to initiate positive change across underperforming functions at geographically dispersed branches  Orchestrated cross-functional efforts in daily operations; provided hands-on leadership.  Identified and acted opportunities to cultivate new business and enhance overall customer service.  Played an integral role in driving branch’s profitability by securing new business and leveraging the branch’s diverse product lines.  Employed transformational leadership capabilities to initiate positive change across underperforming functions at geographically dispersed branches