Experience

Vodafone Ghana

• Ghana
• Telecommunications
• 100 - 200 Employee

• Information Technology Specialist

  • Oct 2018 - Present

  Serve as the first point of contact for customers seeking technical assistance over the phone, walk-in and email. • Grant users accesses to (crm, chp,unik and more) • Configure modems and routers. • Repair desktops and Laptops. • Share screen with users to resolve issues remotely with Microsoft Teams and Fast Viewer. • Performs remote troubleshooting through diagnostic techniques and pertinent questions. • Determine the best solution based on the issue and details provided by customers. • Walk the customer through the problem-solving process. • Direct unresolved issues to the next level of support personnel. • Provide accurate information on IT products or services. • Record events and problems and their resolution in Jira and Group remedy. • Follow-up and update customer status and information. • Pass on any feedback or suggestions by customers to the appropriate internal team. • Identify and suggest possible improvements on procedures. Show less


G4S
• alarm controller

G4S SECURE SOLUTIONS INTERNATIONAL INC.Ghana
• Alarm controller

  • Feb 2014 - Jan 2023
• alarm controller

  • Feb 2014 - Jan 2023