Experience

SEA Electric

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• National Aftersales Manager

  • May 2023 - Present



PWB

• Director

  • 2013 - Present

  Provided governance and fiscal oversight to family-owned business in franchised fast food sector Authored business plan Reviewed performance against plan and targets Contributed to double digit growth in sales and profit annually Provided governance and fiscal oversight to family-owned business in franchised fast food sector Authored business plan Reviewed performance against plan and targets Contributed to double digit growth in sales and profit annually



Hiab

• Sweden
• Industrial Machinery Manufacturing
• 700 & Above Employee

• National Service and Parts Manager

  • Apr 2018 - May 2023



Adaptalift Group

• Australia
• Machinery Manufacturing
• 100 - 200 Employee

• National Aftermarket Sales Manager | State Service Manager, VIC

  • 2016 - Apr 2018

  Promoted from state level role to national position within a year Overhauled structure to build sophisticated commercial development strategy Streamlined work practices to standardise operations nationally Streamlined price lists to improve client accessibility Developed bespoke Aftermarket Business Plan Drove transformation in team culture Rebuilt metrics to focus on key priorities Adapted dashboard for use by Executives and frontline staff to foster innovation and accountability Stabilised and matured business systems Achieved year on year growth in Revenue and Margin Won revenue growth Improved territory management and work allocation Managed commercial strategy for Australia’s largest private materials handling equipment firm Developed product ranges and product servicing capabilities Mentored, trained and developed Aftermarket team to drive business development opportunities Managed 24 / 7 service functions Realigned Service Territories to better meet clients SLAs and cater for staff experience Improved service practices and service schedule management Reduced breakdowns and increasing uptime Show less



Linde Material Handling Australia

• Australia
• Machinery Manufacturing
• 1 - 100 Employee

• State Service Manager, VIC &TAS

  • 2014 - 2016

  Led after-sales 24/7 service provision for all leading clients across Victoria and Tasmania Ran large business unit to achieve financial objectives and customer outcomes Oversaw direct staff in excess of personnel and Dealer partners Mentored Managers to optimise broad-based service network Achieved year-on-year growth in revenue and margin Halved Service Response Times to clients, transforming client experience Improved territory management and work allocation Realigned Service Territories to better meet clients SLAs and to cater to staff experience Developed Service Branch Business Plan Implemented structured team meetings and team building initiatives transforming culture Recruited and inducted new starters, with structured induction and training plan Improved consistency and value provided by dealers and contractors Improved relationship between truck manufacturer and Union official Show less



Konica Minolta Australia

• Australia
• IT Services and IT Consulting
• 300 - 400 Employee

• State Service Manager, Production Print

  • 2012 - 2014

  Managed service functions for Victoria Took on mandate to improve service delivery to market segment which was not meeting SLAs Realigned Service Territories to better meet clients SLAs Implemented after-hours service structure to accommodate 7am – 7pm support Improved service practices, reducing breakdowns and increasing uptime Developed Service Branch Business Plan Contributed to winning tenders, taking contracts from strong incumbent Managed service functions for Victoria Took on mandate to improve service delivery to market segment which was not meeting SLAs Realigned Service Territories to better meet clients SLAs Implemented after-hours service structure to accommodate 7am – 7pm support Improved service practices, reducing breakdowns and increasing uptime Developed Service Branch Business Plan Contributed to winning tenders, taking contracts from strong incumbent



FUJIFILM CSG Limited

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Regional General Manager

  • Sep 2010 - Feb 2012

  Headhunted to manage business-as-usual operations through major restructure Implemented two state-based branch structures Improved revenue and profit results Optimised customer service Handled P&L management Headhunted to manage business-as-usual operations through major restructure Implemented two state-based branch structures Improved revenue and profit results Optimised customer service Handled P&L management



Canon Australia

• Australia
• IT Services and IT Consulting
• 500 - 600 Employee

• Service Manager, VIC

  • 2004 - 2010

  Managing profitable national business unit with annual revenue budgets in excess Met or exceeded all revenue and profit objectives, across P&LImproved customer satisfaction Ran national project to decentralise call dispatch function Implemented programs to focus on quality of work, resulted in improvementHalved inventory holdings for the branchOptimised headcount

• State Operations Manager

  • 2002 - 2004

• Project Manager

  • 2001 - 2002

• Senior Technician | Product Support/Technical Trainer

  • 1999 - 2001