Experience

Employer Flexible

• United States
• Human Resources Services
• 100 - 200 Employee

• Client Onboarding Specialist

  • Jun 2022 - Present

  -Manage payroll processing for multiple clients simultaneously. -Work extensively with benefits to ensure proper benefit plans are setup for clients. -Answer inquiries for payroll and benefit questions via communication system. -Work with clients to request quotes from BCBS for client quotes. -Provide exceptional customer service and professional level communication skills. -Ensure all payrolls are completed by deadlines. -Oversee and approve special payroll runs. -Run payroll/benefit reports for data and discrepancies. -Self-driven and able to work with little to no supervision. -Be able to make quick decisions/judgement calls and manage positive outcomes. -Always willing to go above and beyond for clients. -Provide flexible support and work through challenges in a quick positive manner. -Be able to adapt in an ever-changing environment. -Be detail oriented and provide quality work with minimal errors. -Perform client onboarding employee and client meetings virtually or in person. Show less



Texas A&M University

• United States
• Higher Education
• 700 & Above Employee

• Business Coordinator II

  • Jul 2020 - May 2022

  - Develop and improve Laserfiche business processes which are utilized to manage documentation and receive and route electronic forms. Create processes to house most of HR/Payroll practices across campus from creating the workflow to building the process. - Analyzes processes to identify bottlenecks, backlogs, and problems for improvement opportunities-Conduct job evaluations. This includes reviewing the duties of all department employees for comparison to job descriptions, pay grades, and business titles to ensure there is equality and equity across departments, as well to be sure employees are in the proper positions.- Provides support for and coordinates a variety of business activities requiring independent judgment, including providing all human resources and payroll- related services and assisting in developing and maintaining related processes and procedures. Performs full-range HR and payroll- related duties, including but not limited to: assisting and advising on personnel actions, payroll, onboarding, time and absence, FMLA/ADA/Sick Leave Pool and donation, performance evaluation, immigration, termination, and employee relations. Coordinates personnel and position records retention. Ensures accuracy of all changes.- Verifies I-9 employment eligibility and maintains compliance with federal law- Conducts new hire onboarding sessions which include completing the Form I-9 and providing an orientation regarding benefits, training, direct deposit, systems, and related onboarding actions required in Workday- Prepares HR and payroll related information for customer meetings and independently conducts meetings to facilitate personnel and budget processes. Develops reports as needed.- All personnel related actions in Workday: Creates, reviews, and processes reclassifications. Changes to rate of pay, funding sources, titles, promotions, leave, payroll, timesheets etc. - Prepares, reviews, and/or edits documents for different needs for departments served. Show less

• Business Coordinator II

  • Apr 2019 - Jul 2020

  - Reviews and screens all applications received for minimum education and experience qualifications.- Partners with hiring departments and search committee members to prepare for recruiting.- Audits hiring documents for compliance and completion.- Drafts, reviews and submits job postings for all served departments - Monitors candidate movement in recruiting process to ensure progression and to prevent potential delaysAssists in developing, monitoring, and reporting accounts and budget data.-Reviews, approves and provides back up for signing vouchers and requisitions. Reviews and audits reconciliations of accounts. Develops, monitors, and reports budget activity. Prepares complex monthly and annual financial reports. Plans, develops, implements, coordinates, and monitors programs or services. Provides input and assists in developing policies, procedures, and guidelines.-Coordinates annual fiscal year closing activities and drafts new fiscal year plans. Coordinates fiscal activities. Proposes solutions to complex financial problems. Communicates cash handling procedures, audits and approves cash handling activities, and coordinates unit purchasing activities. Coordinates inventory process and maintenance of business files. Serves as a records management coordinator.-May serve as a liaison with financial, payroll, and/or human resources. Coordinates and audits personnel files and reviews and approves leave requests.-Assists with administration of contracts and grants. Prepares budgets for review by principal investigator(s). Develops complex financial and statistical analyses and summary reports. Recommends, implements, and audits business procedures. Assists with administration of unit, program, or project.-Participates in the hiring and training of business staff and/or student workers and may provide supervision. Trains staff on new and existing business procedures and interprets policies and regulations for staff. Show less

• HR Benefits Representative

  • Sep 2017 - Apr 2019

  -Provides counseling and information to employees and retirees for group medical and life insurance options and other employee benefits, including leave without pay, Consolidated Omnibus Budget Reconciliation Act (COBRA), disability, retirement, and spending accounts.-Serves as a resource and assists with new employee benefits orientations. Processes new hire and annual enrollment paperwork.-Assists employees and retirees in resolving insurance-related benefits issues, correcting data, processing forms, and coding information into a database. Reviews reports to address error messages. Monitors and resolves errors and warnings.-Assists in administration of the COBRA process, including reviewing reports to verify COBRA rights have been extended to employees in response to employment actions impacting benefits eligibility, maintaining databases for correct COBRA billing, and processing COBRA election forms.-Maintains retiree billing system. Mails monthly, quarterly, semi-annual, and annual bills. Posts payments to billing system and prepares checks for deposit to accounting system. Collects payment for insufficient checks and bank drafts and collects past due accounts. Assists retirees and surviving spouses with online bank draft and insurance coverage questions.-Works directly with employees and carrier representatives to resolve claims issues, including follow up with problem cases. Participates in planning for Annual Enrollment period. Reviews Annual Enrollment forms for accuracy and resolves discrepancies. May lead Annual Enrollment meetings. Assists in benefit communications, special programs, health fairs, etc. Show less

• Financial Specialist I

  • Oct 2015 - Sep 2017

  -Records, sorts, verifies, enters, and retrieves financial data for all bi-weekly and monthly payroll processing to over 16,000 employees.-Provides customer service and/or accounting related duties to multiple entities within Texas A&M University.-Provides general guidance to departments, agencies, and administrators regarding financial matters regarding payroll matters.-Extract and create excel reports to break down payroll reports by all areas.-Work exclusively with HR to ensure accurate deductions of benefits.-Review and ensure all payroll taxes are paid correctly.-Utilized ticketing system to follow up on payroll items to finalize in a timely efficient manner.-Process payroll changes including but not limited to: Merit payments, emoluments, awards, reimbursements, retro payroll, and any adjustments necessary.-Reviews and audits the work of internal/external departments to ensure compliance.-Applies and enforces rules and regulations to ensure timely and accurate work.-Research problems and discrepancies to reconcile and resolve payroll errors in a timely manner..-Performs word processing and prepares spreadsheets.-Oversaw I-9 program of Guardian to ensure compliance across Texas A&M University.-Maintains files and records within Workday HRIS system. Show less



H-E-B

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • May 2009 - Aug 2018

  Welcome customers, bag groceries and provide excellent service to ensure they left the store eager to come back. Promoted to cashier position, provide customer cashier service in a prompt efficient manner and maintain weekly customer service goals. Promoted to Central Checkout Specialist Manager with the responsibility of managing front end cashiering operations, coordinated employee assignments and handled customer service matters, audit of cashier drawers to balance and reconcile to daily sales. Show less



The First National Bank of Central Texas

• United States
• Banking
• 1 - 100 Employee

• Bookkeeper

  • May 2014 - Oct 2015

  Bookkeeping: Oversee all aspects of customer accounts to ensure the best customer service. Use bank programs to manage duplicate check reports, ACH clearing transactions and chargebacks. Plenty of customer interaction, and I worked extensively with other banking departments to ensure accuracy and proper handling of customer accounts. Bookkeeping: Oversee all aspects of customer accounts to ensure the best customer service. Use bank programs to manage duplicate check reports, ACH clearing transactions and chargebacks. Plenty of customer interaction, and I worked extensively with other banking departments to ensure accuracy and proper handling of customer accounts.