Rihards Pauka
Driver Operations Associate at Fixter- Claim this Profile
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Latvian Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
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Experience
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Fixter
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United Kingdom
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Vehicle Repair and Maintenance
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1 - 100 Employee
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Driver Operations Associate
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Jun 2022 - Present
As a Driver Operations Associate at Fixter, I am responsible for overseeing and optimizing all aspects of our driver operations. My focus is on ensuring that we meet our targets for customer satisfaction, cost efficiency, and driver performance.One of my primary responsibilities is driver recruitment. I work closely with the Supply and Customer Service teams to identify areas with potential coverage issues and to ensure good coverage in all areas. I oversee the onboarding of new drivers, ensuring that they are properly trained and equipped to provide high-quality service to our customers.I am responsible for meeting cost targets. This involves creating and delivering drivers’ invoices, reviewing and approving additional payments, investigating fines and accidents, and working with the Finance and Customer Service teams to find solutions when necessary. Show less
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Sales & Customer Service Representative
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Sep 2021 - Jun 2022
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qrUgo
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Denmark
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Hospitality
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1 - 100 Employee
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Operations Manager, Co-founder
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Jan 2018 - Jun 2020
My tasks involved: - Research of industry trends and strategic partners; - Partnership development. Developed Smart Tourism Strategy solutions for the area of Frederiksberg in Copenhagen, in collaboration with Frederiksberg Erhverv. My tasks involved: - Research of industry trends and strategic partners; - Partnership development. Developed Smart Tourism Strategy solutions for the area of Frederiksberg in Copenhagen, in collaboration with Frederiksberg Erhverv.
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Education
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Copenhagen Business School
Master of Science (MSc), Economics and Business Administration, Management of Innovation and Business Development -
Copenhagen Business School
Bachelor of Science (BSc), Business Administration and Service Management, minor in Service Innovation