Patricia Müller Viana
President - Parents and Teachers Association at Westhill Institute- Claim this Profile
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Bio
Credentials
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CAE
University of CambridgeAug, 1999- Sep, 2024
Experience
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Westhill Institute
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Mexico
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Primary and Secondary Education
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1 - 100 Employee
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President - Parents and Teachers Association
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Jan 2019 - Present
In my role as the President of the Parents and Teachers Association (PTA), I am privileged to serve as the driving force behind our mission to foster a strong community and promote the highest quality education for our children. Key Responsibilities and Achievements: Community Engagement: Successfully fostered a sense of community within the PTA, leading to strong participation from parents and teachers alike. This effort has been instrumental in enhancing collaboration and communication between school personnel and families. Event Management: Organized five major events annually, each aimed at promoting community involvement, raising funds for school programs, and providing educational opportunities for parents and students. Leadership: Led a team of dedicated volunteers, promoting a spirit of cooperation that empowered individuals to contribute meaningfully to our goals. Satisfaction Levels: Under my leadership, the PTA achieved the highest satisfaction ratings ever recorded, a testament to the effectiveness of our programs and the strong sense of community we have fostered. Communication: Served as the primary liaison between parents, teachers, and school administrators, ensuring a smooth flow of information and fostering an environment conducive to addressing concerns and celebrating achievements. Through dedicated leadership and a collaborative approach, I am proud to have contributed to a thriving school community where each member feels heard, valued, and motivated to contribute to the success of our students. Show less
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Maersk Line
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India
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Sales Performance Assistant Manager
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Apr 2008 - Nov 2009
As the Market Intelligence Manager at Maersk Line, a leading shipping company and member of the multinational A.P. Möller Group, I played a strategic role in driving growth and efficiency. Reporting to the Trade & Marketing Director, my responsibilities spanned from managing CRM data to directing impactful marketing campaigns and stakeholder management.Key Responsibilities and Achievements:Market Intelligence: Established the Market Intelligence function at Maersk Brasil. This involved harnessing data and analytics to generate actionable insights, guiding strategic decision-making and fostering a data-driven culture within the organization.CRM Management: Managed the CRM data, providing valuable leads and strategic information to the management team. This streamlined our sales process and enabled more targeted marketing efforts.Campaign Management: Directed a range of marketing campaigns aimed at boosting sales and acquiring new customers. My strategic approach to campaign management led to significant increases in customer acquisition and revenue growth.Team Leadership: Managed a dedicated telemarketing team for campaign execution. My effective leadership and clear communication ensured the success of our campaigns and the growth of our customer base.Stakeholder Management: Oversaw the management of Cluster Communication tools for both internal and external purposes. This involved creating compelling media material for national publications and fostering strong relationships with key stakeholders.Through effective campaign management and stakeholder engagement, I was able to contribute significantly to Maersk Line's market positioning and business growth. Show less
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Latin America Sales Business Process Owner
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Oct 2007 - May 2008
In this pivotal role, I was entrusted with the responsibility of managing and improving Customer Master Data across Latin America. Reporting directly to the Chief Commercial Officer for Latin America, I played a vital role in maintaining data integrity and facilitating training activities for enhanced business performance.Key Responsibilities and Achievements:Data Management: Oversaw all aspects of the Customer Master Data for Latin America, including comprehensive quality review in collaboration with local organizations, managing system changes, and addressing downstream impacts. My meticulous management ensured the accuracy and reliability of our customer data, underpinning all strategic sales initiatives.Training Facilitation: Orchestrated and facilitated training activities for various countries in Latin America. These sessions were designed to deepen the understanding of our processes, foster efficiency, and empower our team members to excel in their roles. As a result, team performance improved, and our sales processes became more effective.Process Improvement: Regularly reviewed and optimized our sales processes, driving efficiency and productivity within our operations. This required close collaboration with the Chief Commercial Officer and other key stakeholders.Stakeholder Communication: Acted as a primary point of contact for stakeholders regarding customer data and sales processes, ensuring clear and effective communication across all organizational tiers.In my capacity as Sales Business Process Owner, I helped streamline operations and bolster team performance, thereby contributing significantly to our sales objectives and overall business success. Show less
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Brazil Capacity Coordinator
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Feb 2006 - Oct 2007
As Brazil Capacity Coordinator at Maersk Line, I was tasked with the strategic role of managing space allocation. Reporting directly to the Brazil Capacity Manager, my responsibilities included diligent oversight of vessel status, efficient handling of cargo bookings, and ensuring optimal space utilization.Key Responsibilities and Achievements:Space Allocation: Managed the allocation of space within the supporting system, effectively balancing shipping capacity with customer demand to optimize our operations.Vessel Management: Controlled and followed up on vessel status, with direct accountability for space utilization results. My vigilant monitoring helped ensure the optimal utilization of our fleet.Cargo and Booking Management: Supervised the acceptance of cargo bookings in accordance with our business plan, ensuring efficient allocation of vessel space and facilitating smooth operations.Cross-Team Collaboration: Collaborated closely with various teams to ensure effective space management, enhancing coordination and improving operational efficiency.Time Management and Organization: Applied my strong time management and organizational skills to meet rigorous deadlines and manage multiple tasks concurrently.Through my role as Brazil Capacity Coordinator, I was able to make significant contributions to Maersk Line's operations by ensuring effective space allocation and management. Show less
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WCSA Capacity Coordinator
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Aug 2005 - Feb 2006
As the WCSA (West Coast South America) Capacity Coordinator at Maersk Line, my role involved managing space allocation, with an emphasis on optimizing vessel utilization and capacity management. Reporting to the WCSA Capacity Manager, I utilized my skills in influence and coordination to ensure smooth operations across the WCSA countries.Key Responsibilities and Achievements:Space Allocation: Oversaw the allocation of vessel space across the WCSA region, effectively aligning shipping capacity with customer demand to maximize operational efficiency.Vessel Utilization: Worked diligently to ensure optimal vessel utilization and capacity management across the WCSA countries. My efforts resulted in improved efficiency and cost-effectiveness in our operations.Influence Without Authority: Utilized my skills in influencing without direct authority to ensure alignment and collaboration across different teams and stakeholders. This was crucial for managing capacity effectively across the region.Cross-Cultural Communication: Leveraged my cross-cultural communication skills to facilitate effective coordination and mutual understanding among diverse teams across the WCSA countries.Time Management and Organization: Applied my strong time management and organizational skills to meet stringent deadlines and manage multiple tasks simultaneously.In my capacity as WCSA Capacity Coordinator, I was able to drive operational efficiency and improved vessel utilization across the West Coast South America region. My contributions were instrumental in enhancing Maersk Line's operations in this region. Show less
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Cargo Readiness Coordinator
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Sep 2004 - Aug 2005
In my role as Cargo Readiness Coordinator at Maersk Line, I was tasked with the execution of critical cargo readiness processes and the management of vessel reconciliation. Reporting to the Brazil Capacity Manager, my work was centered around minimizing operational downfalls, such as cargo no-shows, by leveraging my problem-solving skills.Key Responsibilities and Achievements:Cargo Readiness: Ensured the efficient execution of cargo readiness processes to decrease the impact of operational downfalls, particularly cargo no-shows. My proactive approach and problem-solving skills significantly reduced potential operational disruptions.Downfall Measurement and Vessel Reconciliation: Took responsibility for measuring downfalls and managing vessel reconciliation, ensuring smooth and efficient operations.System Implementation: Led the testing and implementation of a new system for booking acceptance and allocation control. My problem-solving skills were instrumental in identifying potential issues, resolving them effectively, and ensuring a successful implementation.Time Management and Organization: Employed robust time management and organizational skills to handle multiple tasks concurrently, meet strict deadlines, and maintain high standards of work.Professional Communication: Utilized excellent phone manners to communicate effectively with various stakeholders, fostering positive relationships and ensuring clear communication.Through my role as Cargo Readiness Coordinator, I applied my problem-solving skills to overcome operational challenges, streamline processes, and contribute significantly to Maersk Line's operational efficiency Show less
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English Teacher
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Sep 1999 - Sep 2004
As an English Teacher at Red Balloon Escola de Ingles, I had the privilege of facilitating the educational development of both children and teenagers. I utilized a specialized teaching methodology, tailored to meet the unique needs and learning styles of my students. Key Responsibilities and Achievements: Teaching and Learning: Leveraged my skills in TEFL (Teaching English as a Foreign Language) to provide engaging, impactful lessons, fostering a love of language learning among my students. Program Planning: Developed and implemented lesson plans and educational programs that catered to diverse learning styles, ensuring each student was given the opportunity to excel. Student Engagement: Created a nurturing, inclusive classroom environment that prioritized student well-being and promoted active participation. Communication: Used my strong communication skills to ensure complex concepts were easily understandable, facilitating more effective learning and better student outcomes. Problem Solving and Time Management: Utilized my problem-solving skills to address any classroom issues promptly and effectively, while managing time efficiently to cover all curriculum areas. Community Building: Fostered strong relationships with students, parents, and colleagues, promoting a sense of community and shared purpose in the educational journey. Through my dedication to education and student development, I was able to make a significant impact on my students' language learning journey, setting them up for future success. Show less
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Education
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1998 - 2002
Universidade Presbiteriana Mackenzie
Bachelor in Business Administration and International Trade -
2010 - 2010
Aliança Francesa
Intermediate French -
2002 - 2004
Goethe Institut
Basic German
Community
