Patty Rensing
Clinicial Services Coordinator at Places for People, Inc.- Claim this Profile
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Bio
Credentials
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State of Missouri - Mental Health Certificate Medication Aide
-May, 2014- Nov, 2024
Experience
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Places for People, Inc.
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United States
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Mental Health Care
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100 - 200 Employee
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Clinicial Services Coordinator
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Apr 2014 - Present
14 years of experience providing top-notch support to physicians, patients and clinical team Provide administrative support to medical director, physicians and clinical teams. Answer telephones promptly and courteously assisting patients, making appointments and assisting clinical teams throughout the organization. • Administrative: Proficiently handles administrative matters including planning and scheduling staffing needs, attending in service training programs, settings appointments and routing correspondence to the correct teams, managing calendars, composing documents and organizing offices for efficiency. • Communications: Interact professionally with all levels of staff and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues. In addition, serving as a departmental liaison for physicians, patients and clinical personnel. • Appointments: Answer and screen calls for physicians, scheduling appointments, maintain daily appointments, assisting with questions, complete registration information accurately during patient visit, reminder appointment calls to patients, managed cash payments to client accounts, and making sure the coding was correct is the EMR. • Terminology: Obtained knowledge of medical terminology, basic science, and computer proficiency • EMR: Implement and maintain EMR system for patient appointments, including tracking data, ordering labs, and receiving results and updating the EMR system. Confirm medical notes are complete, signed and ready for billing in the EMR system, including the correct billing code. • Organization: Organize orientation for new Residents every July, collect monthly time sheets from Residents and attend Resident meetings regarding patient information. Also, coordinating and tracking doctors’ work schedules, including doctor vacation plans.
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Washington University School of Medicine
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St. Louis, Missouri
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Regulatory Coordinator, Bone Marrow Transplant Department
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May 2006 - Aug 2013
Provide administrative support to the directors to our department. Answer telephones and promptly and courteously assist patients and employees throughout the organization. Act as a liaison between department and project management. • Office Management: Coordinates meetings; prepares agenda and material to meet distribution deadline; monitors existing and new protocols and expedited approvals. Development/review of clinical research protocols and consent forms. Submitted documents in an electronic paperless system. • Management & Procedures: Assist with revisions and implementation of forms, policies, and standard operating procedures. Act as a liaison between department and project management. • Departments: Worked closely with the clinical research department on research projects, submissions, and regulations. • Customer Relationship: Worked with monitors of the studies to assure correct and accurate information reported on the health of our patients. Analytics to track the effectiveness of the investigation drug effects on our patients. Generated reports that assisted upper management with decision-making and distributed to committees and employees department wide. • Physicians: Worked directly with physicians to make sure the studies were current with the correct annual approvals and uploaded consents into the database so the research staff had access to the documents. Maintain over 90 patient studies to ensure proper regulatory and funding issues being monitored.
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Sarasota, Memorial Hospital (SMH)
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Sarasota, Florida
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Institutional Review Board (IRB) Coordinator
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Aug 1998 - May 2006
• Terminology: Obtained knowledge of medical terminology, basic science, and computer proficiency. • Reviews: Assist with revisions and implementation of forms, policies, and standard operating procedures. • Organization: Organize and attend board meetings, prepare agenda, record minutes, maintain complete and accurate files. • Management: Oversee the implementation and management of policies and procedures related to the protection of rights and welfare of human subjects and ensuring compliance with federal, state and local regulations. Gather and organize background material to respond to inquiries and issues presented.
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Education
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1980 - 1982
Southern Illinois College, Belleville, IL
Earned 50 hours credit, Medical/Clinical Assistant
Community
