Patty Gregory
Professional Services Project Manager at The SSI Group, LLC- Claim this Profile
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Bio
Credentials
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HFMA's Certified Revenue Cycle Representative (CRCR)
The SSI Group, LLC
Experience
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The SSI Group, LLC
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IT Services and IT Consulting
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Professional Services Project Manager
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Sep 2022 - Present
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Client Services Manager
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Feb 2013 - Present
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Implementation Manager
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Jan 2008 - Present
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Senior Client Services Manager
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Jun 1999 - Present
Prior knowledge of Support desk, Tier 1, Tier 2 Analyst, Team Leader and Implementation Project Manager over years of working at SSI has been instrumental in learning industry. Key leadership role in company’s transitions to corporate support and implementation structureConsulted with customers to analyze their business practices and identify opportunities to improve their customer service experienceDeveloped and presented product and service education breakout sessions at National and Regional User MeetingsManaged Customer Relationships through numerous Industry and company directed conversionsIntegration Analyst - HIPAA, 4010, and 5010 Assisted site with unique issues regarding products and service resolution reviewSolicited input and feedback from customers to improve the customer service experience Show less
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Education
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The University of Alabama
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