Experience

William Davis Realty, Dallas and Frisco, TX

• Real Estate
• 1 - 100 Employee

• Real Estate Agent

  • Apr 2010 - Present



Cott Co

• Project Manager

  • Mar 2008 - Present



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Network Provisioning Tester

  • 2004 - 2004

  Responsible for all transport circuit provisioning, control and turn up of circuits. The Network Provisioning Center is the single point of contact for network transport issues. • Remotely provision and map circuits from DS0 through OC192 DCS equipment in Verizon’s nationwide network consisting of Alcatel, Tellabs, Lucent, DEXCS, Nortel, Fujitsu and Flashwave gear. • Perform remote testing by utilizing REACT to monitor traffic on circuits. Utilize Preside and Netsmart EMS to provision SONET network elements Show less



Oxy

• United States
• Oil and Gas
• 700 & Above Employee

• Desktop Support

  • 2002 - 2003

  Serves as liaison between internal customers and the enterprise during deployment of new desktop platform tasked with ensuring a smooth transition and a high level of customer satisfaction. • Performed back-ups to ensure information integrity for desktop and network systems. • Domestic and International upgrades at company sites including scheduling, preparing deployment packages, meeting with internal customers, and answering any logistical or system questions to ensure deployment met company guidelines. • Tested applications to ensure compatibility with the new system upgrades. • Collaborated with site managers to ensure all applications were tested, published and packaged. • Tested individual employee’s computers after installation to ensure all generic and position specific software applications were installed properly and were functional. • Performed trouble shooting and corrected problems immediately or escalated to the next level. • Pre-Deployment and Implementation issue tracking and resolution. Show less



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Application Engineer

  • 2000 - 2001

  • Engineered OC-48, OC-192, Optera LH Repeater/Combiner 1600G Amplifier for implementation. • Design and development of configuration management database to track CPE, racks, fiber, etc. • Verified design packet was appropriate for customer site and equipment, fiber and rack space was available at installation points, ensuring adherence to timelines and budgets. • Designed optical rings based on customer needs and according to job start packages. • Acted as liaison between project lead and system design engineer. • Development of implementation packet to ensure requirements traceability throughout lifecycle. • Root cause analysis for backbone outage and remediation development. • Trained engineers on procedures for researching root cause analysis. • Process improvement and efficiencies to reduce response time and increase problem identification resolution. • Reviewed specifications for networks to determine equipment requirements and availability Show less



Fujitsu Network Communications

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Engineer

  • 1998 - 2000

  • Responsible for providing timely customer technical support for Fujitsu equipment on-site and via telephone.• Develop and maintain customer relationships.• Researched project requirements and provided quotes for multi-million dollar projects.• Performed test and turn-up on various equipment after installation, to verify operation and/or correct any issues.• Conducted Migration/Upgrades on FLM 2400 at customer locations, ensuring customer received ‘latest’ equipment and upgrades.• Isolated and resolve equipment failures through troubleshooting SONET ADM systems.• Worked on OC3, OC12, OC48 UPSR/BLSR, OC192 Test and Turn-up. • Maintained schedule of 30 TSE’s assignments, projects and classes.• Performed ADSL upgrades: SMI/SSM Conversion.• Taught classes at GTE Central Offices and performed on-site upgrades. Show less

• Business Analyst

  • 1998 - 2000

  • Coordinated with Customer Support Regional Groups on the generation of EF&I quotes.• Coordinated the timely resolution of installation, as well as test and turn-up issues with internal groups.• Compared actual spending to contract budget, which allowed for tracking of ‘time spent’ in the field; ensuring budget allocations were met.• Processed Purchase Requisitions including verifying equipment availability in the warehouse, and comparing individual and package prices which ensured customers’ needs were met and maintained customer satisfaction.• Performed the duties of a Technical Support Engineer and a Business Analyst simultaneously, during promotion transition. Show less