Experience

Sisters of Mercy of the Americas

• United States
• Religious Institutions
• 200 - 300 Employee

• Administrator, McAuley Convent

  • Jun 2022 - Present



Reconstructive Orthopedics

• United States
• Medical Practices
• 1 - 100 Employee

• Director of Clinical Operations

  • Feb 2021 - Jan 2022

  • Senior level director responsible for the overall leadership, performance, and operations across two organizational divisions with eight clinical offices and an Orthopedic Urgent Care. • Accountable for provider relationships and service line development of subspecialties in Spine, Sports, Joint Replacement, Hand/Shoulder, Foot/Ankle and Pain Management.• Staff management and mentorship of midlevel providers, athletic trainers, medical assistants, x-ray techs, and case management. • Ensure physician and midlevel provider work flows are optimized for efficiency and effectiveness for surgical block times, new and extended patient visits, and post-surgical follow-ups. Achievements Development and management of departmental capital, operational and salary budgets, ensuring that clinics meet financial targets. Work with the site managers to monitor monthly and annual financial performance, analyze variances, and implement performance improvement strategies.  Represent the organization in the community, develop and maintain collaborations and partnerships with affiliated organizations (Total Turf Experience, The Energy Lab, Nova Care, Ivy Rehab) and South Jersey health systems and surgical centers (Jefferson, Inspira, Virtua, ASI, and Vantage). Maintain regulatory compliance with Medicare standards and Bundled Payments for Care Improvement (BPCI). Developed and Implemented organization-wide Employee Recognition Program and Patient Experience Initiative.



Crozer-Keystone Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director of Rehabilitation Services

  • May 2019 - Jul 2020

  Spearheaded administrative and clinical operations for Inpatient and Outpatient Therapy programs for 4 Health System hospitals: Crozer Chester Medical Center, Taylor Hospital, Springfield Hospital, and Delaware County Memorial Hospital.• Managed customer service delivery expectations for Therapy Programs; focused on cost effective, efficient & high-quality services.• Cultivated interdisciplinary relationships to support clinical services for Neurosciences, Trauma, Orthopedics, and Palliative Care service lines.• Fortified staff recruitment efforts to meet increased inpatient and outpatient therapy capacity.Achievements Ensured effective fiscal management (formulated, monitored and adhered to budgetary projections). Oversaw and trained staff of 200; facilitated professional growth and technical development.  Leveraged revenue streams with diverse program development, telehealth initiatives and Covid-19 departmental optimization.  Optimized Aquatics, Balance, and Joint Replacement programs to decrease no-show rate by 10%. Maintained 100% patient connection via telehealth during program interruptions. Converted department operations to seven days per week in response to Covid-19 inpatient need. Established 18-month comprehensive re-entry business plan after Covid-19. Streamlined staffing and patient scheduling; completed all productivity targets. Developed integrated workflows between each System hospital for volume management, product development and customer engagement.



Temple University Hospital

• Hospitals and Health Care
• 700 & Above Employee

• Director of Rehabilitation Services

  • Feb 2010 - Aug 2018

  Directed all administrative and daily operations of Acute Care and Outpatient Therapies (PT, OT, SLP, Psychology, Neuropsychology and TR) and Acute Rehab Unit. Managed 6 operating budgets up to $10M. • Collaborated with team on hospital and departmental competency assessment, Performance Improvement and Outcomes Management, Clinical Pathways, and Utilization Review programs. • Ensured compliance with administrative policies and hospital procedures. Achievements Orchestrated staff recruitment and retention with vacancy rate of less than 2%.  Served as project lead overseeing ICU Early Mobility Program, which resulted in reduced overall length of stay. Maximized Outpatient PT, OT, and Speech growth by 10% in one year.  Collaborated with C suite-level executives on key hospital strategic initiatives: Joint Commission Certification, Length of Stay Reduction, Solid Organ Transplant, Neurosciences, Trauma, and Hospice and Palliative Care, and Value Analysis of Hospital Services and Goods. Acted as Subject Matter Expert in development and implementation of electronic medical record (Epic).

• Director of Inpatient Rehab

  • Feb 2007 - Aug 2018

  Oversaw administrative and operational functions of acute rehabilitation unit focused on Ortho and Neuro diagnoses. • Ensured functional and safe environment of care; maintained compliance with regulatory and accreditation requirements for CMS, DOH, and The Joint Commission. Achievements Established and managed progress against clinical, service, and financial benchmarks to reflect optimal performance and consistency with hospital standards and expectations. Implemented continuous quality improvement measures to build positive customer experiences and outcomes. Improved Press Ganey Patient Satisfactions scores with 97% recommending their physician and 95% recommending their therapist. Increased unit size by 25% in first two years of operation. Restored Medicare accreditation to meet 64/40 Rule and maintained regulatory compliance requirements 100% of time with Joint Commission, DOH and CMS Conditions of Participation.



Chestnut Hill Rehab Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Prospective Payment System Coordinator

  • Mar 2006 - Feb 2007

  Provided expertise as Medicare and Medicaid payment specialist for acute rehab. • Optimized 100% of clinical documentation and UB04 Billing for maximum payment per CMS Federal Registry payment schedule.• Delivered clinical education to staff, reviewed medical records, and extracted data and electronic submissions for payment. Achievements Managed Medicare Prospective Payment System Program and ensured fiscal integrity of program.  Ensured regulatory compliance measures were 100% achieved for average daily census of 55 patients. Proactively identified trends in outcomes and developed reports for C-Suite.



Moss Rehab

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Program Coordinator

  • Apr 2001 - Mar 2006

  Developed operational protocols and conducted evaluations for Outpatient Functional Testing Center. • Hired, trained and supervised 15 clinical staff. Achievements Spearheaded SEPTA Functional Testing Center project and served as Educator for Prospective Payment System for Medical Rehab. Secured City of Philadelphia contract based on detailed RFP for 2 consecutive 3-year terms. Evaluated 80-100 patients per month utilizing custom designed testing system to meet SEPTA specifications for CCT Connect ridership.