Toubail, Patti
Office Operations Manager at Creative Resources Technology Group, Inc.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Fernie Acevedo
Patti is one of those rare managers who also naturally serves as an inspiring mentor for the whole staff. She exhibits strong interpersonal skills and a unique capacity for empathy. These qualities most notably translate in her ability to motivate a team to care about its project and be invested in the project’s success. Though she’s never one to draw attention to herself, Patti’s positive attitude and the respect others feel toward her are palpable.
Fernie Acevedo
Patti is one of those rare managers who also naturally serves as an inspiring mentor for the whole staff. She exhibits strong interpersonal skills and a unique capacity for empathy. These qualities most notably translate in her ability to motivate a team to care about its project and be invested in the project’s success. Though she’s never one to draw attention to herself, Patti’s positive attitude and the respect others feel toward her are palpable.
Fernie Acevedo
Patti is one of those rare managers who also naturally serves as an inspiring mentor for the whole staff. She exhibits strong interpersonal skills and a unique capacity for empathy. These qualities most notably translate in her ability to motivate a team to care about its project and be invested in the project’s success. Though she’s never one to draw attention to herself, Patti’s positive attitude and the respect others feel toward her are palpable.
Fernie Acevedo
Patti is one of those rare managers who also naturally serves as an inspiring mentor for the whole staff. She exhibits strong interpersonal skills and a unique capacity for empathy. These qualities most notably translate in her ability to motivate a team to care about its project and be invested in the project’s success. Though she’s never one to draw attention to herself, Patti’s positive attitude and the respect others feel toward her are palpable.
Experience
-
Creative Resources Technology Group, Inc.
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Office Operations Manager
-
Jul 2018 - Present
-- Oversight of the engineering team as customer service manager to ensure prompt and courteous service to our clients by monitoring the ticket queue and conducting weekly staff meetings. Also act as escalation point of contact for our clients. -- Design and implement office policies by establishing standards and procedures that adhere to and reflect CRTG core values. -- Review and analyze special reports, summarize findings, identify trends and make appropriate recommendation to management. -- Supervision of the general staff by managing specific events, tasks and calendars and assuring that all necessary equipment is readily available to secure success. -- Contributes to the ongoing staff development and growth of CRTG by collaborating with management to effectively recruit and identify prospective Team Members. Show less
-
-
-
NSBS
-
Argentina
-
Information Technology & Services
-
1 - 100 Employee
-
Office Manager
-
Jan 2016 - May 2017
- Senior Manager responsible for full oversight of California office (40+employees) - Local HR representative responsible for interviews, assisted with counseling, write-ups, separations and new hire paperwork. - Maintained an open-door policy to ensure that all requests and concerns from employees are addressed in a timely manner. - Developed project plan for new customer on boarding, conducted weekly in-house meetings to ensure deadlines were met, participated in customer meetings, and prepared customer profile and after-hours procedures. Managed the On Call/After Hours schedule to ensure customer coverage 24x7x365. Addressed need for shift changes, updated Intranet with changes and sent out weekly reminders regarding upcoming weekend coverage. - Provided a wide range of administrative and office support duties such as ordering supplies, coordinating conference rooms, completing customer presentations, ensuring adherence to dress code and attendance guidelines. Show less
-
-
-
-
Service Desk Manager
-
Jul 2012 - Nov 2015
-- Managed fifteen-member staff of analysts handling over 3,400 calls per month covering 24x7. -- Defined standard requirements for screening, hiring, and mentoring personnel. -- Reviewed current operational and technical procedures to ensure proper handling of calls and requests. -- Escalation point for customer resolution and complaints. -- Collaborated on monthly management reports highlighting trending, challenges and process improvements. -- Conducted bi-monthly staff meetings to review individual stats, SLA’s, new procedures and challenges. Show less
-
-
-
Magna Tool Inc.
-
Aviation and Aerospace Component Manufacturing
-
1 - 100 Employee
-
Operations Manager
-
Oct 2006 - Jul 2012
Operations Manager, October 2006 – July 2012 - Managed administrative and financial operations, including accounts payable/receivable, HR, payroll, and banking. - Weekly communication with customers and vendors on large orders. - Ensured accurate product shipping/receipt through ongoing, consistent communications with vendors. - Facilitated submission and updating of payroll data and distribution of paychecks, including deductions, W-2s, and direct deposit programs. - Reported to management on budget, cash flow, payables, and profit & loss on weekly basis. - Identified office inefficiencies by reviewing accounting records, QuickBooks, and job data to implement maximum expense control. -- Reduced payables from $225K to $65K in 18 months -- Reduced recurring expenses by 40% Show less
-
-
-
-
Help Desk/Project Manager
-
2001 - 2006
Held various management positions during my tenure at this company: Manager, NOC/Help Desk - Regus Account - Recruited and trained network operations support team for 85 business centers in US and Canada. - Supervised seven-member staff of analysts handling 3,000 calls per month. - Created standard requirements, support level criteria, and system of screening, hiring, mentoring, and counseling to resolve problems. - Created and implemented operational and technical policies and procedures. - Developed monthly management reporting system tracking call volume, answer rate, problem tickets, and first-call resolution. - Oversaw customization of Clarify to streamline client-reporting capabilities. -- Substantial improvement in service levels -- Increased profit margin 15% Also held positions as Project Manager and Area Services Manager. Show less
-
-
Community
